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Air India

3.5 of 5 stars
37 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, 110 001 +91-1800-180-1407 Website

TripAdvisor Reviewer Highlights

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Visitor rating
  • 5
  • 14
    Very good
  • 11
  • 4
  • 3
great experience on board

went for a quiet holiday with family. departed and arrived at destination on time. though a small... read more

4 of 5 starsReviewed 3 days ago
Calcutta, West Bengal, India
Rating summary
  • 4 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    3.5 of 5 stars
    Onboard Experience
  • 3 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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37 Reviews from our TripAdvisor Community

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37 reviews from our community

Date | Rating
  • English first
  • Any
English first
New Delhi, Delhi, India
Level Contributor
29 reviews
2 helpful votes
5 of 5 stars Reviewed 2 days ago

Nice and cooperative staff and truly friendly . Catering passengers with courtesy and smile which adds extra pleasure and feel to good factor. Best airline to travel with .

Asia Economy
Calcutta, West Bengal, India
Level Contributor
65 reviews
36 helpful votes
4 of 5 stars Reviewed 3 days ago

went for a quiet holiday with family. departed and arrived at destination on time. though a small aircraft but very good. the best thing is that you can save lot of time you waste during road travel from Guwahati to Shillong. my little son got any injury in his mouth while playing with the food tray. the air hostess immediately...

more  Domestic Economy

Hong Kong, China
Level Contributor
401 reviews
376 helpful votes
1 of 5 stars Reviewed 4 days ago

We booked these flights well in advance. On the afternoon before I received both sms and email that our departure time had changed and that I should contact Air India to have tickets re-issued which seemed strange as the flight number had not changed. The woman on the help line had no idea that the flight had been changed and...

more  Domestic Economy

Pune, India
Level Contributor
24 reviews
1 helpful vote
3 of 5 stars Reviewed 4 days ago

They mostly have the planes from the days when flights were a luxury for the upper class only. Hence, they have seats with more leg room and video panels in the economy class as well. The food they serve is a little too lavish and it always makes me feel something could be added to the airline's and in turn...

more  Domestic Economy

Level Contributor
7 reviews
5 helpful votes
4 of 5 stars Reviewed 4 days ago

my flight is from bhuj to Mumbai in morning and mumbai to Thiruvananthapuram ar12:20. but in night flight rescheduled for this my connecting flight will miss. so i called customer call center but not any response. they give me mumbai number but also no one collect phone. so in morning i go to bhuj airport. in bhuj airport staff change...

more  Domestic Economy

Montreal, Canada
Level Contributor
10 reviews
2 of 5 stars Reviewed 4 days ago

Cabin crew not friendly upon boarding aircraft. The seats were dirty, seat pockets torn, and overall not clean. Seat cushions need to be replaced. Dried sandwiches were given with water and a juice. Crew attitude appeared the same on all 3 flights we took in a week; very disappointing.

Domestic Economy
Leicester, United Kingdom
Level Contributor
41 reviews
6 helpful votes
3 of 5 stars Reviewed 5 days ago

This was my first airline i have ever travelled with thinking it will be a great flight but the flight was brilliant until Delhi transfer came, where we had to get off the plane only to get back on it again after going through another security screening which made no sense as we were going back on the same plane....

more  International Economy

Jamshedpur, India
Level Contributor
59 reviews
32 helpful votes
3 of 5 stars Reviewed 5 days ago

Support staff behavior improved. Call centre calls for each delay in flight. They started pinning chains of checked in bags. However, my web-checked in seats are not updated on their system hence didn't get a window seat.Badges were not available at security counter; so I had to rush to check in kiosk to collect it - there was no AI...

more  Domestic Economy

Nagpur, India
Level Contributor
96 reviews
6 helpful votes
4 of 5 stars Reviewed 6 days ago

Best in Class and service. one of the best travelling experience I ever had. the Flight reached the destination much before than its scheduled time. the food is always delicious. One of the Best Airlines in India

International Economy
Hyderabad, India
Level Contributor
73 reviews
26 helpful votes
1 of 5 stars Reviewed 6 days ago

the only airline with arrogant , head strong, rattling aircrafts , and bad ground staff and grand mothers serving you . food is only from 5 strar standards ! if u can eat ! very often stale . bad part is the airline staff can put the govt under pressure manytimes. only airline for the sarkari mehamaan ! who travel...

more  Domestic Economy

About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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