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Air India


3,063 Reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India +91-1800-180-1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,063 Reviews from our TripAdvisor Community

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3,063 reviews from our community

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Showing 2,620: English reviews
Mumbai, India
Level 5 Contributor
18 reviews
9 helpful votes
Reviewed yesterday
NEW

good food and service, flight was delayed by 25 mins and baggage was on time. check in process was smooth and simple and upgrade was given to me my infant.

Domestic Economy Mumbai - Jaipur
Helpful?
Thank Nikhil_Sanjay_Joshi
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

I travel to Delhi a few times every year and have tried Jet Airways, Virgin etc and found the choice of timings, food, fares to be the best. The snobs who berated a public sector airlines can rest easy as after becoming a Star Alliance member the flights have a mix of ethnicities travelling rather than just Indians going home....

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International Economy London - New Delhi

Helpful?
Thank A A
Oxford, Ohio
Level 4 Contributor
31 reviews
13 helpful votes
Reviewed 2 days ago
NEW

I loved this Air Line! It was my first experience with them and I was not disappointed! As a matter of fact, I consider it as one of my all time best experiences in flying, and I do fly a lot! For a starter the staff was superb: with a big smile, friendly, professional, well dressed, and incredibly competent! Throughout...

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International Business Class Newark - London

Helpful?
Thank oettouney
Level 5 Contributor
50 reviews
17 helpful votes
Reviewed 2 days ago
NEW

I took a flight Chennai-Cok morning well timed. You can land and have full day nearly to complete your business activity but you have to wait for next day to return. No evening flight, which makes it a compulsory stay at night. Food and Beverage for hourly flight is atrocious in all AI flights

Domestic Economy Chennai (Madras) - Kochi (Cochin)
Helpful?
Thank B V
Level 5 Contributor
50 reviews
17 helpful votes
Reviewed 2 days ago
NEW

Perfect timed Flight for us to take this from Hyderabad to Chennai. On time flight and an overall good experience.

Domestic Economy Hyderabad - Chennai (Madras)
Helpful?
Thank B V
Level 5 Contributor
50 reviews
17 helpful votes
Reviewed 2 days ago
NEW

Its always good to travel with National Airlines. This was a small aircraft. The ground crew were so humble and accomodative. Had a very good experience with them.

Domestic Economy Jabalpur - New Delhi
Helpful?
Thank B V
Elmont, New York
Level 4 Contributor
20 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Lack of cleanliness, poor sanitation due to consumable water in this direct flight,food quality served in journey

International Economy New York City - New Delhi
Helpful?
Thank kanwalbs
Orlando
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

I recently travelled on an Air India Flight: AI 503 from Bangalore to Delhi and AI 306 from Delhi to Tokyo on the 8th of December. I will hope to never travel on this airline again for the following reasons: 1) My luggage weight was over the allowance by a few kgs. I was required to rifle through my bag...

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North Asia Economy New Delhi - Tokyo

Helpful?
Thank William P
Delhi, India
Level 4 Contributor
10 reviews
Reviewed 3 days ago
NEW
via mobile

I have flown Air India after many, many years and that too because there are not too many options to Male from Delhi. Check in: Even though we had checked in online they had no bag drop line. The lines were slow to another level. Staff: Exceedingly uncaring and are neither courteous nor polite. This stands true for both ground...

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Asia Economy New Delhi - Male

Helpful?
Thank Seema A
Coimbatore, India
Level 6 Contributor
95 reviews
65 helpful votes
Reviewed 3 days ago
NEW

The boarding at Kolkata Airport was quick and comfortable. The Aircraft being a brand new Dreamliner was impressive. The seat configuration was of international standards and was quite comfortable. The inflight entertainment was good although the refreshments offered were only slightly above the mark of regular AirIndia flights. The journey was overall comfortable with an on time landing

Domestic Economy Kolkata (Calcutta) - New Delhi
Helpful?
1 Thank KashmirFriend
See travel tips for airlines
“Just enjoy yourself ... ask for anything and they will do their best to fulfill it!”
oettouney, 10 Dec 2017 | Read review
“use only in case emergency”
kanwalbs, 10 Dec 2017 | Read review
“Don't book with Air India. Choose anyone else even if it is more money.”
12WilliamP, 9 Dec 2017 | Read review
“choose this airline if don't have to take connection flights”
dsreekanthpai, 9 Dec 2017 | Read review
“Most of the other flights in evening are single Aisle, however this with twin aisle gives better travel feel”
355hiteshd, 8 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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