Where do I a start, well we booked to travel out on 16th December and return on 30th December 24, we paid for extra legroom seats on both flights, several weeks before departure, we received a message stating, our 30th December flight had been cancelled, no reason given, but we had been put on a return flight on 29th December. So we lost a day of our holiday, the return flight was without extra legroom seats.
The flight out, a night flight, the food was inedible, staff surley and not a pleasant experience at all.
Prior to the flight,I had contacted Air Mauritius in UK asking for a refund of £120 for the extra legroom seats, for our return flight. I emailed, no response, I phoned, most unhelpful, told to email, done that, doesn't work.
Enjoyed our holiday, ,on return home, at the airport, asked for extra legroom seats, we had already paid for, nothing available, how about my refund, could not help.
The flight back to Gatwick, food awful, inedible, staff surley again
On return home, phoned and emailed now five times, emails go unanswered, despite threatening Court action. Customer service non existent,told to phone international phone number.
On the phone, you cannot speak to a manager, they are totally un-iterested in providing any form of customer service. In short dreadful
Will we fly with them again, certainly NOT