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Air Mauritius

Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius

Overview

3.53.5 of 5 bubbles3,022 reviews
Legroom3.5 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)3.0 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.5 of 5 bubbles
About Air Mauritius

Airline Summary

Air Mauritius (MK) is the flag carrier of the country of Mauritius and the fourth-largest airline in sub-Saharan Africa. Its primary hub is located at Sir Seewoosagur Ramgoolam International Airport (MRU), just outside the capital city of Port Louis. The airline offers non-stop flights to Australia, China, France, Hong Kong, India, Kenya, Madagascar, Malaysia, Réunion, Singapore, South Africa and the United Kingdom. The airline also has codeshare agreements with Air France, Emirates, Malaysia Airlines, South African Airways and Virgin Australia Airlines. Its fleet includes aircraft with a variety of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations.
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3,022Reviews
653Photos
100Tips
3.5
3,022
Excellent
783
Very good
796
Average
493
Poor
307
Terrible
643

Popular mentions


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Sheena N
Mauritius
1 contribution
3.0 of 5 bubbles
Awful ground floor staff
Perth - MahebourgInternational
The ground staff at Perth Airport provided a terrible experience. I approached the service desk to confirm whether my luggage had been properly transferred from Canberra to Mauritius. Instead of assisting me, the staff member redirected me to her colleague next to her, who was handling business class passengers, while I was in economy. There was no greeting—she simply extended her hand for my passport and bluntly stated that I had already checked in. I acknowledged that but explained that my concern was about my luggage. However, she repeated that I was checked in, completely ignoring what I was saying. When I pointed out that she wasn’t listening, she responded that she only dealt with business class passengers. Her attitude made it clear that I should be "grateful" she even acknowledged me. As for the cabin crew, aside from greeting passengers, they were practically invisible throughout the flight. Even when called, they didn’t respond. The only time they appeared was to serve lunch—and that was it.
Date of travel: February 2025
3.0 of 5 bubbles
Legroom
3.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
4.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
3.0 of 5 bubbles
Food and Beverage
Written 12 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jan
Eton Wick, United Kingdom
373 contributions
5.0 of 5 bubbles
Great!
London - MahebourgInternational
I have flown with AM 15 times now. We took this flight on February 2nd. We took off and landed to schedule.The flight was comfortable, the food and drink was excellent and the crew were friendly,helpful and efficient. It could not have been better! Many thanks!
Date of travel: February 2025
5.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 5 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Colin n
Bexley, United Kingdom
44 contributions
1.0 of 5 bubbles
Customer Service appalling
Mahebourg - LondonInternational
Where do I a start, well we booked to travel out on 16th December and return on 30th December 24, we paid for extra legroom seats on both flights, several weeks before departure, we received a message stating, our 30th December flight had been cancelled, no reason given, but we had been put on a return flight on 29th December. So we lost a day of our holiday, the return flight was without extra legroom seats. The flight out, a night flight, the food was inedible, staff surley and not a pleasant experience at all. Prior to the flight,I had contacted Air Mauritius in UK asking for a refund of £120 for the extra legroom seats, for our return flight. I emailed, no response, I phoned, most unhelpful, told to email, done that, doesn't work. Enjoyed our holiday, ,on return home, at the airport, asked for extra legroom seats, we had already paid for, nothing available, how about my refund, could not help. The flight back to Gatwick, food awful, inedible, staff surley again On return home, phoned and emailed now five times, emails go unanswered, despite threatening Court action. Customer service non existent,told to phone international phone number. On the phone, you cannot speak to a manager, they are totally un-iterested in providing any form of customer service. In short dreadful Will we fly with them again, certainly NOT
Date of travel: December 2024
1.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
2.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
2.0 of 5 bubbles
Cleanliness
2.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 29 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Vesselina G
Plovdiv, Bulgaria
7 contributions
1.0 of 5 bubbles
Horrible experience in Dec 24
Mahebourg - LondonInternational
Our flight was cancelled 15 mins before departure. Their excuse changed 3 times over the course of the 12 hrs we spent at the airport, waiting to be put on the next flight. No accommodation or hotel options were provided so we were left stranded at the airport. They gave us food vouchers but all the airport shops and restaurants had closed for the night so no use for that. Next morning they made us queue all over again to get our passes printed out again, which made zero sense. No announcements or explanations were provided we had to overhear from other passengers. I am truly surprised how this airline stays in business, would never fly with them again. PS Their online customer service is absolutely non existent too, in case you wondered.
Date of travel: December 2024
Written 27 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Wanderer01742985888
1 contribution
5.0 of 5 bubbles
A Great Airline
Perth - ParisInternational
We had a very nice time on air mauritius. There was professional, kind crew, appetising meals and a modern entertainment screen. For an affordable price, I would highly reccommend.
Date of travel: July 2024
4.0 of 5 bubbles
Legroom
4.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
3.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 26 January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Mail annulation Air Mauritius
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Ambiance de vacances, dès l'entrée à bord !
1 Helpful vote
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Breakfast?? Chocolate croissant, Sponge cake, jam, fruit yoghurt, fruit juice, fruits, brioche bread (sugar) All white flower and packed with sugar.
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Showing results 1-5 of 653
Deb W
2 contributions
1.0 of 5 bubbles
Didn’t even get on holiday
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Anthony N
1 contribution
1.0 of 5 bubbles
Best tip is don’t use them .
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Martin C
Worcestershire, United Kingdom
54 contributions
3.0 of 5 bubbles
We changed our seats on the return to the central row, same seats as we’d had going. Cost us £40 for the privilege. Absolute con!
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Ralph M
Munich, Germany
29 contributions
1.0 of 5 bubbles
Be vey persistent to have your claims processed
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Sunshine33459380622
2 contributions
5.0 of 5 bubbles
I would recommend booking with them
Read full review

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Showing results 1-5 of 100
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