We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Air Mauritius

2,814 reviews
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius
Overview
3.52,814 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Air Mauritius
Headquarters: Air Mauritius Centre, President John Kennedy Street, Port Louis, Mauritius

Airline Summary

Air Mauritius (MK) is the flag carrier of the country of Mauritius and the fourth-largest airline in sub-Saharan Africa. Its primary hub is located at Sir Seewoosagur Ramgoolam International Airport (MRU), just outside the capital city of Port Louis. The airline offers non-stop flights to Australia, China, France, Hong Kong, India, Kenya, Madagascar, Malaysia, Réunion, Singapore, South Africa and the United Kingdom. The airline also has codeshare agreements with Air France, Emirates, Malaysia Airlines, South African Airways and Virgin Australia Airlines. Its fleet includes aircraft with a variety of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations.
Read more
2814Reviews
613Photos
100Tips
Traveller rating
  • 754
  • 783
  • 474
  • 289
  • 514
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Kevin H wrote a review 19 Apr
7 contributions5 helpful votes
London - Mahebourg
International
What a total shambles of an Airline Air Mauritius are. Customer Service is non existent. We paid a year in advance for Extra Leg Room seats on the Gatwick to Mauritius flight 15/5. This was canclled 18/4 and only found out by loging into Manage My Booking. No calls or e-mails. The proposed change of flight was for a day later but no Extra Leg Room seats. I called them on the number given to establish some facts and was advised I would receive a call 8am 19/4. That didn't happen and I was left with the help of my Travel Agent to find alternative suitable fligjts whoch we eventually got with BA in Premium Economy obviously at extra cost but so worth it just to get away from the uncertainty of everything Air Mauritius. Disgracefull customer Service with no regard to the customer whatsoever. Now left to claim back my £260 for the ELR seats. Wish me luck. My advice DO NOT USE AM.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Sara S wrote a review 15 Apr
2 contributions1 helpful vote
Mahebourg - London
International
Worst airline. Appalling. Delayed 26 hours outbound which culminated being kicked off the plane at Gatwick after a 7 hour delay at 12 midnight to stay overnight without our luggage and no idea when we’d fly until 12 the next day. The flight was arranged for 6pm the following day. 26 hour delay and arrived 2 days after we left our house. Customer service is like talking to a robot - utterly useless and frustrating. Flight home delayed 6 hours so we are flying with our kids at 3.30am. A flight time we would never choose. So that’s 32 hours in total. We’ve logged our complaint 2 weeks ago haven’t heard back. They ruined the first week of our holiday by arriving late, being utterly exhausted and causing a huge amount of stress. On the way back any relaxing we have managed has been ruined by this appalling run airline. ‘Technical issues’ they state on the way out and return causing the delays. Tin pot crap airline to avoid at ALL costs. Disgraceful in every respect. Supervisor at the airport was worse than useless. Computer says no and no authority to advise on anything. Avoid at all costs.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Kevin M wrote a review 10 Apr
3 contributions1 helpful vote
London - Mahebourg
International
Out bound flight was Absolute Chaos. Plane changed, not enough business class seats on replacement aircraft, re-routed via LHR and Paris, then delayed 18 hours. Not the best way to start a holiday. Have flown with them many times pre covid with no major issues. They are nowhere near as good now.
Read more
Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
A W wrote a review 6 Apr
1 contribution1 helpful vote
Mahebourg - Perth
International
The business class lounge would have to be the WORST business lounge I have ever stopped in. This is my 3rd time in 2 years and the food is crap every time. The decor and cleanliness is horrible! You pay so much money for absolute rubbish. I literally checked the temperature gage on the heat display this time it said ‘38?’ for the hot food and it’s stone cold. Im starving and waiting for my flight which boards in 3 hours. Air Mauritius needs to catch up with the rest of the world and for paying so much money surely they can serve hot food and invest in a Reno or good cleaning?! All the seats are stained , carpet dirty. Dust. Just such a disappointment over and over.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Mark O wrote a review 4 Apr
1 contribution1 helpful vote
Mahebourg - London
International
On return flight from Mauritius were notified that the flight was now being operated by HiFly . Firstly didn’t get the seats we had paid extra for so were sat apart from friends . Then we probably experienced the worst airline on the planet. Very old aircraft not much info online about their safely and toilets out of action ,not to mention headrest screens only show the aircraft information, you have to scan a QR code to access a closed WiFi network. This give access a maximum of seven films ,two tv series but no internet. Even if there was anything worth watching you still need an appropriate device with plenty of charge (no way to charge on the plane) and headphones . No mention of this before boarding. When challenged about lack of entertainment for a thirteen hour flight staff couldn’t care less and got angry when asked how to complain. If you can avoid either of these airlines then do so
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Kevin H wrote a tip 19 Apr
"Dont use"
avatar-image
Sara S wrote a tip 15 Apr
"Avoid at all costs. "
avatar-image
Mark O wrote a tip 4 Apr
"Dont use them"
avatar-image
Graham G wrote a tip Mar 2024
"Avoid the airline at all costs "
avatar-image
Sean R wrote a tip Mar 2024
"Fly off peak"
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Air Mauritius

Search flights

Round TripOne-wayMulti-city
Depart
Tue, 07/05
Return
Tue, 14/05
Travellers
1, Economy