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Air New Zealand


9,526 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,526 Reviews from our TripAdvisor Community

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9,526 reviews from our community

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Showing 8,726: English reviews
Sydney, Australia
Level 4 Contributor
28 reviews
2 helpful votes
Reviewed yesterday
NEW

About half way from Queenstown to Sydney someone was ill and the flight attendants called for medical help. i dont know what had happened but the flight attendants were SO good, they rushed around a bit whilst trying to be calm and smiling, but clearly concerned.I saw them treat the sick person's partner with real care too, giving her a...

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Trans-Tasman Economy Queenstown - Sydney

Helpful?
Thank sg17harvey
Adelaide, South Australia, Australia
Level 4 Contributor
26 reviews
10 helpful votes
Reviewed yesterday
NEW

I was happy enough with Air New Zealand but very dissapointed with the Skycouch. I paid an additional $600 for this and it really wasn't worth the money. You get the middle seat vacant between the two of you and you can fold out the base of the chairs to form a double bed situation if you lie along the...

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International Economy Vancouver - Auckland

Helpful?
Thank TravelleDD
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW

it was a great trip lovely cabin crew very friendly food was yum good choice of things to watch on screen lots for children to watch

South Pacific Economy Blenheim - Rarotonga
Helpful?
Thank DonnaR2405
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed yesterday
NEW

My wife and I have flown Air New Zealand for much of the past 40 years in flights to and from the US to Australia and have never had a bad experience with staff. They have always been courteous and welcoming. Staff at check in counters have been exceptional in assisting us whenever we are checking in, and most flight...

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Trans-Tasman Economy Auckland - Melbourne

Helpful?
Thank Ron D
Melbourne, Australia
Level 4 Contributor
42 reviews
13 helpful votes
Reviewed yesterday
NEW

All flights with this airline have been in a Boeing 777, and we found them comfortable and clean. As this was a night flight, I was concerned about our proximity to the toilets, but my sleep was definitely better than usual in an economy seat. Pillows and blankets were provided, as well as a light dinner soon after take off,...

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International Economy San Francisco - Melbourne

Helpful?
Thank Rachel P
Auckland, New Zealand
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed yesterday
NEW

A fantastic flight with great crew and service. The plane was late arriving into Adelaide due to strong headwinds. We left about 45 minutes late but our flight time to Auckland was a little over 3 hours due to tail winds, nearly an hour shorter than normal. Consequently we arrived on time. The plane was a 787 Dreamliner and the...

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Trans-Tasman Premium Economy Adelaide - Auckland

Helpful?
Thank PatrickorNZ
Woodland, California
Level 6 Contributor
152 reviews
44 helpful votes
Reviewed yesterday
NEW

one flight was full--every seat; another flight was partial. flights themselves were pleasant--good video, good legroom, seat generally comfortable for 12 hr. flight. even boarding process OK. food acceptable; complementary drinks included bottled water and wine. attendants polite, including check-in counter main dislike was on-line check-in process-- from LAX to AKL we couldn't check-in on-line because travel agent booked tickets....

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International Economy Los Angeles - Auckland

Helpful?
1 Thank John33290
Waimate, New Zealand
Level 4 Contributor
45 reviews
9 helpful votes
Reviewed yesterday
NEW

Flying out of the Gold Coast was excellent. As usual on time and terrific service. I cant see any reason to use any other airline in this situation.

Trans-Tasman Economy Coolangatta - Christchurch
Helpful?
Thank Greg8591
Waimate, New Zealand
Level 4 Contributor
45 reviews
9 helpful votes
Reviewed yesterday
NEW

This was the first time we had flown to Gold Coast airport from Christchurch. Faultless flight once again from Air New Zealand. Always on time, excellent service at the airport and on the plane.Keep up the good work.

Trans-Tasman Economy Christchurch - Coolangatta
Helpful?
Thank Greg8591
Auckland, New Zealand
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed yesterday
NEW

Great service and very friendly helpful staff so for someone who isn't comfortable flying it really helps

Trans-Tasman Economy Auckland - Brisbane
Helpful?
Thank katrina_f_anderson
See travel tips for airlines
“Hope you never need emergency help but it is nice to know it's available!”
sg17harvey, 15 Nov 2018 | Read review
“Dont waste your money on buying the "Skycouch"”
TravelleDD, 15 Nov 2018 | Read review
“Be friendly yourself! Always helps.”
rondD6231UH, 15 Nov 2018 | Read review
“If you can afford Premium Economy, or upgrade as we did, then I would recommend it. Great seat and service.”
PatrickorNZ, 15 Nov 2018 | Read review
“Just fly Air New Zealand”
Greg8591, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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