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Air New Zealand

14,057 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
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4.014,057 reviews
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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Hanvin M wrote a review Yesterday
1 contribution
Sydney - Christchurch
Trans-Tasman
Had my first flight with Air Newzealand, and it was such pleasant experience. The aircraft was nice accompanied by professional and warm hospitality. Will definitely book air newzealand for my next trip, would love to do long-haul flight w this airline!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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William H wrote a review Yesterday
2 contributions
Auckland - Melbourne
Trans-Tasman
My wife and I were booked on a flight from Auckland to Melbourne on the 29th February. We got a notification just before on line check-in opened that the flight had been canceled and we would be booked on another flight. We got notified about 2 hours later that we were booked on a flight to Brisbane with a connection to Melbourne on the following day. We phoned Air Zealand to find out whether they were going to pay for the over night accommodation. After waiting 2 hours to speak to someone we were told that it is not AirNZ policy to pay for accommodation due to a cancelation. We realised we had been booked on a Qantas flight and we were told we would have the same booking number. We phoned Qantas and they told us this booking number was not valid! Eventually she found our booking. It was clear that AirNZ had washed their hands of us after they got us booked on the Qantas flight and left us to arrange things ourselves. So we will be a day late getting to Melbourne, have to go via Brisbane with the hassle of getting a connecting flight and pay for an overnight stay in Auckland. AirNZ could only say sorry for the inconvenience!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosie S wrote a review 27 Feb
Auckland Central, New Zealand1 contribution
Brisbane - Auckland
Trans-Tasman
Our flight was originally departing from Brisbane to Auckland for NZ148. When I checked in this morning, the app states flight cancelled. Didn’t even tried to contact us regarding the flight being cancelled. I had to personally called AirNZ rearranged the next available flight back to Auckland because I have a meeting in the morning. The lady said the only flight was 11:10am from BNE to AKL. I was travelling with family with two children under 7 and I doubled checked with her that we are all seating together and are the similar seating as the original booking we had as I paid additional to it. She has confirmed yes. When I checked in this evening, all four passengers were placed everywhere but not together. I have my husband and two children under 7 years old travelling with me. So I had to called to make arrangements. Talked to your supervisor “Jay” is what he told me. I told him why are the kids not sitting near the adults and are place far away from their parents and it is very disappointing. He raised his voice at me. GREAT customer service AIRNZ! I requested to talk to the manager and he told me that the call will end from him and there’s no manager. I told him I will make a formal complaint, he said you can. Well done AIRNZ to providing this kind of service to your members. I have very disappointed in this kind of communication received and cancelling our flight without any alternative for their customers.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sophie M wrote a review 23 Feb
Calne, United Kingdom7 contributions
Melbourne - Wellington
Trans-Tasman
Excellent service by Air New Zealand! Very polite and professional. My first ever solo trip from London to Wellington and made journey very pleasant indeed. Wouldn’t hesitate to recommend to friends :) Thank-you!
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Date of travel: February 2024
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nevillesc wrote a review 20 Feb
Brisbane, Australia80 contributions2 helpful votes
Wellington - Brisbane
Trans-Tasman
Flight cancelled at last minute ,no explanation. Poor communication. Air N.Z. once was a great airline, in some ways they still are, but they dropped the ball & need to be called out. This behaviour was common in covid, by all airlines. I booked in April 2023, why did they wait until the departure date!. Why do all airlines assume everyone has a mobile phone or computer. I learned Air N.Z. had issues with there A 320 fleet, through the media, not the airline. Air N.Z. had my contact address , phone numbers & email address, They send a text to my Australian number when I am in N.Z. 2 days out there website showed only 20 vacant seats. My point is we were going to travel by car to Wellington ,we could have arrived at Wellington Airport, no plane. I am not complaining about the availability of aircraft, but the total lack of communication. Some clown puts me on a flight, Wellington to Auckland, China airlines Auckland >Brisbane, late evening, no trains running, taxi/uber $150 home .Finally got hold of someone at Air N.Z. I said just fly me to Auckland next day, put me on the 777 to Brisbane, which they did, no apology. However N.Z 145 was a great flight. People need to speak up, don't accept this B.S. wish Emirates were still flying AKL>BNE, worth the price. Covid has left airlines with poor staff, who have no skills, poorly trained in a hurry. They sacked all loyal staff, who are reluctant to return. No lessons learned from covid. Sadly this will be with us for many years to come, Qantas has become one of the worst airlines, they have major hurdles, getting rid of Alan Joyce has achieved nothing. The road back is long, as travel returns we deserve better. Happy safe travels everyone.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nevillesc wrote a tip 20 Feb
"Air N.Z. is the best of a very bad lot. Trans Tasman travel is more hassle than pleasure. Larger aircraft means crowds."
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Journey64742708413 wrote a tip 10 Feb
"Never got on the flight as it was cancelled! "
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Sarah W wrote a tip Jan 2024
"Don't use them. "
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AdnanMir wrote a tip Jan 2024
"Don’t fly with them !"
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michelle e wrote a tip Jan 2024
"Don’t go to Napier They are unhelpful 💯"
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Round TripOne-wayMulti-city
Depart
Wed, 13/03
Return
Wed, 20/03
Travellers
1, Economy