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Air New Zealand


7,174 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,174 Reviews from our TripAdvisor Community

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7,174 reviews from our community

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Showing 6,536: English reviews
United States
Level 2 Contributor
8 reviews
Reviewed today
NEW

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Domestic Premium Economy New York City - Concord

Helpful?
Thank Cary D
Level 3 Contributor
16 reviews
4 helpful votes
Reviewed today
NEW
via mobile

We were flying to Wellington last Wednesday and they had severe winds and lightening. My husband was feeling quite unwell. We had to detour down to Christchurch to refuel then head back to Wellington. The staff on our flight (I feel terrible I didn't get their names) went above and beyond to help us and make my husband feel more...

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Trans-Tasman Economy Sydney - Wellington

Helpful?
Thank Skye W
Hong Kong, China
Level 6 Contributor
80 reviews
79 helpful votes
Reviewed today
NEW

Writing this review on behalf of my mum who travelled on Air New Zealand recently on 18 April from Singapore. She had booked a one way ticket to NZ without realizing that she needed a return ticket when travelling to NZ especially if not a NZ resident. Anyway she was not able to leave SG to go to NZ till...

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International Economy Singapore - Auckland

Helpful?
Thank Elaine Y
Frizington, United Kingdom
Level 5 Contributor
57 reviews
12 helpful votes
Reviewed yesterday
NEW

Flying internally within New Zealand is a good experience, just like getting on a bus. Check in was easy with no queue. Staff are efficient and pleasant. We were offered free tea, coffee and cookies and a sweet to suck for landing. Luggage came through quickly and car parking is right outside the terminal building.

Domestic Economy Hamilton - Christchurch
Helpful?
Thank Janette G
Auckland Central, New Zealand
Level 6 Contributor
241 reviews
90 helpful votes
Reviewed yesterday
NEW
via mobile

Fantastic service on our family flight to Fiji. A great start to our holiday. Air New Zealand service, food, wine,seating, and professionalism was top class

South Pacific Business Class Auckland - Nadi
Helpful?
Thank Ravenwo
Lincolnshire, UK
Level 4 Contributor
38 reviews
35 helpful votes
Reviewed yesterday
NEW

Being a Silver member is supposed to give you access to lounges and recognition upgrades. Except it doesn't. Tried to get upgrades ... but not available. Tried to access lounge ... Heathrow and LAX don't have lounges you can get into. So there's no point in bothering. I wish I hadn't.

International Premium Economy London - Los Angeles
Helpful?
Thank Deborah_Lincoln
Gympie, Australia
Level 6 Contributor
590 reviews
221 helpful votes
Reviewed yesterday
NEW

Last leg to AUK from NLK went well, with a different, much appreciated menu, you can only handle so much chicken ! The flight was as per the previous two but what also impressed was the efficiency of AUK airport. Although very busy at around midnight we were through immigration & customs in no time & found an ATM for...

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Trans-Tasman Economy Sydney - Auckland

Helpful?
Thank raffles123
Gympie, Australia
Level 6 Contributor
590 reviews
221 helpful votes
Reviewed yesterday
NEW

OK, so, no Norfolk Air, so our only alternative to AUK was to return to SYD & pick up a new NZ flight back to AUK. Not ideal but HOA arranged it all. Trouble was we had to check our bags only to SYD where we had to clear customs etc before checking in for AUK, not ideal considering NLK...

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South Pacific Economy Norfolk Island - Sydney

Helpful?
Thank raffles123
Gympie, Australia
Level 6 Contributor
590 reviews
221 helpful votes
Reviewed yesterday
NEW

So, Norfolk Air went belly up just 10 days before our trip, courtesy of Holidays of Australia (HoA) we were re-booked on NZ The Works, which we had only used before on long haul. My niggle is I wanted to watch the Jackson Lord of the Rings inspired safety video but instead got some stupid American, so called environmentalist we...

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South Pacific Economy Brisbane - Norfolk Island

Helpful?
Thank raffles123
Chichester
Level 6 Contributor
220 reviews
81 helpful votes
Reviewed yesterday
NEW

I recently saw that Tripadvisor contributors voted Singapore Airlines (SQ) and AirNew Zealand (NZ) as No. 1 and 2 airlines in the world. I have travelled with both on my last trip to and from New Zealand as co-share airlines and members of Star Alliance. Whilst I may agree… the gap between them is huge. SQ is by far the...

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International Economy Auckland - Singapore

Helpful?
Thank epicure49
See travel tips for airlines
“Consider premium economy. Also consider Economy Skycouch.”
890ScottB, 19 Apr 2018 | Read review
“Keep an eye out for booking sales really early.”
HIB306, 19 Apr 2018 | Read review
“Paid extra for 'The Works'”
gamain, 18 Apr 2018 | Read review
“Definitely buy any extra room you can afford!!”
hopeinarden47, 18 Apr 2018 | Read review
“book in advance otherwise it is prohibitively expensive”
S7017MDdennisw, 18 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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