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Air New Zealand


4,895 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,895 Reviews from our TripAdvisor Community

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4,895 reviews from our community

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Showing 4,457: English reviews
Hamilton, New Zealand
Level 3 Contributor
21 reviews
4 helpful votes
Reviewed yesterday
NEW

Recently flew from Auckland to Perth economy class with 2 adults and 2 pre schoolers. We booked for sky couches with 1adult and 1 child per sky couch. It was well worth the extra cost. The kids (and us) had enough room to stretch out and relax. It turned what I thought was going to be a nightmare trip into...

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Trans-Tasman Economy Auckland Central - Perth

Helpful?
Thank Rebr_11
Barnsley, United Kingdom
Level 3 Contributor
15 reviews
9 helpful votes
Reviewed yesterday
NEW

This is THE 'One and ONLY' airline to fly from Heathrow to Los Angeles. having tried ALL other airlines over the years, including BA's Airebus A380, the Kiwi's WIN hands down....Everytime...!!!! Love the Leg Room, Comfortable Seats, Excellent Entertainment and the on-screen personal 'snack service' throughout the flight. You feel anything but 'ECONOMY'... unlike all the other airlines approach... KEEP...

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International Economy London - Los Angeles

Helpful?
1 Thank 35SteveR
Tel Aviv, Israel
2 reviews
Reviewed yesterday
NEW

Very happy with their business product and their level of service, felt very taken care of throughout. Highly recommend.

International Business Class New York City - Sydney
Helpful?
Thank davew2000
Christchurch, New Zealand
Level 5 Contributor
61 reviews
7 helpful votes
Reviewed yesterday
NEW

OK , ive just done a review of cattle class and it wasnt pretty but i honestly sold some of my watch collection so that we could upgrade tp premium economy for the return trip and it was amazing , the seats are awesome,the food is fantastic , the service was top notch and the whole flight was a delight...

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International Premium Economy Tokyo - Auckland Central

Helpful?
Thank kyoshikiwi
Christchurch, New Zealand
Level 5 Contributor
61 reviews
7 helpful votes
Reviewed 2 days ago
NEW

what a nightmare ! Over my dead cold body will i ever fly cattle class again . The so called dreamliner was a major bummer , 2 out of our 3 seats were broken , the toilet seat was broken , my wife had to sit bolt uprite for 11.5 hrs , i tried to move to the only spare...

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International Economy Auckland Central - Tokyo

Helpful?
Thank kyoshikiwi
Auckland, New Zealand
Level 5 Contributor
53 reviews
11 helpful votes
Reviewed 2 days ago
NEW

Economy class Melb-Auckland is good value - the new seats are comfortable and adjustable in ways that other airlines should catch up to, and $10 extra to add movies makes a budget travelling happy.

Trans-Tasman Economy Auckland Central - Melbourne
Helpful?
Thank Ajkiwi
Kerikeri, New Zealand
Level 6 Contributor
108 reviews
15 helpful votes
Reviewed 2 days ago
NEW

Staff were very helpful and friendly,food was good. Roomy seats made the flight more enjoyable.Express check in was awesome.

South Pacific Business Class Auckland Central - Rarotonga
Helpful?
Thank Ross B
Winter Park, Florida
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I think this airline is one of the best. It continually rates very highly in traveler polls. I use it at least twice a year sometimes in economy and sometimes premium economy. Due to a fuel crisis at the home airport my flight was delayed a day. I was successfully re-assigned seating next day. The flight was smooth, food was...

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International Economy Houston - Auckland Central

Helpful?
Thank travelmait44
Feilding, New Zealand
Level 5 Contributor
63 reviews
11 helpful votes
Reviewed 4 days ago
NEW

Been flying with Air New Zealand since 1977 and is my preferred carrier. This is an excellent airline with consistently friendly ground and aircrew. Other airlines have synthetic smiles, no time to spare, poor manners and shocking baggage handling skills. Only real disadvantage with Air New Zealand is prohibitively high fares on occasion and tendency to pack in the economy...

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Domestic Economy Palmerston North - Auckland Central

Helpful?
Thank Aaron M
Melbourne, Australia
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed 4 days ago
NEW

The staff on the ground in the air are the best. We have flown many times with Air NZ and will continue to. We flew with Air NZ with my blind sister and found they were extra attentive to her during our short flight to Melbourne. Not only did they take the time to let her feel around for her...

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Trans-Tasman Premium Economy Auckland Central - Melbourne

Helpful?
Thank NFPhillips
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See travel tips for airlines
“RELAX.... Have Confidence... Everythig Will Be Taken Care Of....”
35SteveR, 19 Oct 2017 | Read review
“upgrade, upgade,upgrade , if you can”
kyoshikiwi, 19 Oct 2017 | Read review
“if you can afford it , upgrade”
kyoshikiwi, 18 Oct 2017 | Read review
“Air NZ offers a "one-up" where you can bid on an upgrade if flights are not full.”
travelmait44, 17 Oct 2017 | Read review
“Fly another airline”
BangkokLeeky, 14 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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