We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air New Zealand

4.5 of 5 stars
1,916 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1177
  • 477
    Very good
  • 173
  • 50
  • 39
Melbourne 2016

Checked in early to beat the traffic on the Southern Motorway. Had a 3 hour wait at the airport... read more

5 of 5 starsReviewed 4 days ago
Mark E
Auckland Region, New Zealand
via mobile
Rating summary
  • 4 of 5 stars
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,916 Reviews from our TripAdvisor Community

Write a Review

1,916 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
273 reviews
78 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Checked in early to beat the traffic on the Southern Motorway. Had a 3 hour wait at the airport which turned into $400 in Duty Free. 777-200 very comfortable even in cattle class. Service was supreme. Managed to get 2 movies in. Bacon and Eggs for breakfast. Nice lumpy free flight and only 3.5 hours instead of the 4 it...

Trans-Tasman Economy Auckland - Melbourne

1 Thank Mark E
Melbourne, Australia
Level Contributor
18 reviews
5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good comfy trip across the Tasman. Plane had no classes apart from economy. Friendly and helpful staff and the safety video was a treat. The only downfall was having to pay for movies.

Trans-Tasman Economy Melbourne - Christchurch
Thank Julie B
Level Contributor
31 reviews
32 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The "works" category: The food was cheap slop, no juice on your breakfast tray these days, coffee etc served half an hour after your food. Later on, the air steward practically slammed down our requested gin & tonics (no ice or lemon and the drinks came already mixed, not in the little cans & bottles as advertised) and the drinking...

South Pacific Economy Rarotonga - Auckland

Thank PH1Napier
Auckland, New Zealand
Level Contributor
13 reviews
1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I'm a regular traveler on Air New Zealand for both business and pleasure and I would only fly on another airline if Air New Zealand didn't fly the route I was traveling. The trip today lived up to my expectations of our national carrier, professional, friendly and welcoming. The ground staff and crew went out of their way to be...

Trans-Tasman Premium Economy Auckland - Sydney

1 Thank Jaunty001
Level Contributor
52 reviews
2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

excellent food, good multimedia devices, friendly staff, the flight was on time and it was a comfy frip. good job air new zealand!

International Economy Auckland - Kuala Lumpur
Thank ines m
Whangarei, New Zealand
Level Contributor
207 reviews
101 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a spur of the moment rushed trip to Palmerston North to help my daughter with her new baby. Everything went very smoothly, Great staff keeping us informed all the time. transfer

Domestic Economy Whangarei - Auckland
Thank Anne255371
New Plymouth, New Zealand
Level Contributor
129 reviews
40 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Business class flight during the day (9 hours) Pros - great leg room, great service, delicious food, toilet not ever too busy Cons - seats a bit tired, don’t recline a lot, screen in armrest so cannot be used during takeoff For business class prices I prefer to be able to lie flat. Not so critical on this flight but...

International Business Class Auckland - Denpasar

Thank Julian S
1 review
5 of 5 stars Reviewed 1 week ago

I'm a loyal fan of Air NZ - a remarkable statement for anyone who knows me. I despise loyalty schemes in general, and deeply resent the implication that my loyalty is a commodity. But I happily make an exception for Air NZ and will happily book with them wherever they go. The facilities are top class, the services excellent and...

International Premium Economy Auckland - San Francisco

Thank Gary H
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

I always fly Air NZ whenever I can. This flight was up to the usual standards of Air NZ with efficiency, friendliness and relaxing being three words that come to my mind. The only teeny tiny gripe (if even I had one) was that the class of Business Class on this flight does not come with the lie down flat...

International Business Class Ho Chi Minh City - Auckland

Thank AaronP123
Wellington, New Zealand
Level Contributor
5 reviews
3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I'd just like to congratulate Air New Zealand. You should be proud of your airline and Staff. We started off by waiting for our flight in LA in the Star Alliance Lounge. What can I say? We were spoilt. Food, beverages ranging from the soft drink selection to coffee and amazing cocktails offered to us was just stunning. The lounge...

International Economy Los Angeles - Auckland

Thank Nooroa R
See travel tips for airlines
“Find out a bit about Maori culture and the All Blacks to really get the most out of your trip”
 of 5 stars , 18 Sep 2016 | Read review
“The back row of Business ensure you always get served meals first”
 of 5 stars AaronP123, 18 Sep 2016 | Read review
“if you are a couple the middle seats are better”
 of 5 stars a7515, 16 Sep 2016 | Read review
“Travel with confidence,...Lots of people bring eye masks & travel cushions for neck support”
 of 5 stars aultz, 16 Sep 2016 | Read review
“Do not allow them to book any flights with their code share partner in the US United”
 of 5 stars michaelaF4860PE, 16 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

199 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (199)
Airport (39)
Food and Drink (44)
Cabin (11)
Seat (22)
View from Window (27)
Onboard Feature (11)
Airline Lounge (9)
Other (36)