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Air New Zealand


4.5 of 5 bubbles
2,581 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,581 Reviews from our TripAdvisor Community

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2,581 reviews from our community

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Showing 2,353: English reviews
Level Contributor
33 reviews
1 helpful vote
4 of 5 bubbles Reviewed yesterday NEW via mobile

Online booking with app easy and accurate. However, We arrived from overseas and made the awkward transition to domestic airport with small child and 6 months worth of luggage. (Can there not be a checkin for luggage at International terminal) we were then greeted by self service kiosk and no staff. Got boarding passes and proceeded to koru lounge. Very...

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International Economy Auckland - Naples

Helpful?
Thank ZalaCraig H
Melbourne Australia
Level Contributor
570 reviews
200 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

My two flights between Melbourne and Wellington were very pleasant experiences. Clean Airbus 320 aircraft; friendly and efficient cabin crew and ontime departures and arrivals. The ANZ lounge in Melbourne was acceptable and the. very small lounge at Wellington was a good space to relax and enjoy an early breakfast.

Trans-Tasman Economy Melbourne - Wellington
Helpful?
Thank MelbourneOztraveller
hertfordshire
Level Contributor
94 reviews
31 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

I cannot recommend Air Zealand highly enough. As a business traveller having used Virgin Atlantic, British Airways, Emirates and Cathay Pacific I am truly impressed with this airline in terms of seat size, space, comfort and service We flew Cathay Pacific on the first leg of our trip and then from Hong Kong to Auckland flying premium economy The seats...

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International Premium Economy London - Auckland

Helpful?
Thank Guideposts
Wellington, New Zealand
Level Contributor
71 reviews
34 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Always the best airline. Friendly staff, Kiwi welcome. Great safety video. Comfort and cleanliness. Makes you feel as you really are in new Zealand.

Domestic Economy Wellington - Auckland
Helpful?
Thank Paullaw
Wellington, New Zealand
Level Contributor
16 reviews
6 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Checked in at Wellington Airport. Ticketing and seats automatically allocated for the Auckland to Rarotonga leg. Our bags went straight through from Wellington to Raro. No hassles. The plane had racked up a few miles, but the seating was comfortable. Cabin crew were attentive, food was good and we had the seats we had requested. On the return leg, it...

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South Pacific Economy Wellington - Rarotonga

Helpful?
Thank DianaC19c
Waipu, New Zealand
Level Contributor
108 reviews
61 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

The 7:10 am flight was great, on time, beautiful morning, and the start of holiday could not be better, we were flying on to Perth with Air NZ, obviously on a 30 minute flight who would want entertainment or food, the views on such a clear morning was enough

Domestic Economy Whangarei - Auckland
Helpful?
Thank twotwotango
Texas
Level Contributor
148 reviews
30 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Flight left on time, pilot was very pleasant, introduced the crew and explained how long the trip would be and at what altitude we would fly. Cabin service was prompt then lights off so the passengers could get a good nights sleep. The 14 hours flight did not seem too bad. This flight was booked as a United flight but...

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International Economy Auckland - Houston

Helpful?
Thank evelyn s
Sydney, Australia
Level Contributor
224 reviews
238 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

My partner works for the opposition so Air NZ are considered evil, however we found ourselves unlikely to get home on a staff ticket so coughed up the dollars for an Air NZ flight. We were both pleasantly surprised!! It was an all-Economy cabin (which is unlike its competition) but even in Cattle we felt comfortable and had a really...

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Trans-Tasman Economy Auckland - Sydney

Helpful?
Thank Peter D
Christchurch, New Zealand
Level Contributor
35 reviews
16 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

As a "reward' we splashed out and flew Premium Economy after a little deliberation. The best decision we could have made (apart from Business Class)! :-) We were treated by friendly, caring cabin staff. Served the best food and beverages and enjoyed absolute comfort. Tons of leg room and elbow room too. Yes it costs but I feel it was...

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International Premium Economy Christchurch - Vancouver

Helpful?
Thank RJKiwi
Level Contributor
24 reviews
5 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

I have flown a lot for work over the past year, and can not fault Air NZ for both their on ground customer service and excellent in flight work. As a nervous flyer, I feel more secure with Air NZ. if travelling with kids, they have kids meals (need to be ordered online), have heated milk for us and provided...

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Trans-Tasman Economy Brisbane - Christchurch

Helpful?
Thank kelly e
See travel tips for airlines
“Join Koru club for great lounge access”
 of 5 bubbles Paullaw, 9 Dec 2016 | Read review
“Book early and select your seat when you book.”
 of 5 bubbles DianaC19c, 8 Dec 2016 | Read review
“Don't expect the latest movies inflight.”
 of 5 bubbles 984evelyns, 8 Dec 2016 | Read review
“Think about it and then think about it again and then, JUST DO IT! You know you want to.”
 of 5 bubbles RJKiwi, 7 Dec 2016 | Read review
“Never any problems”
 of 5 bubbles , 7 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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