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Air New Zealand


3,406 Reviews
Headquarters: 185 Fanshawe Street, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,406 Reviews from our TripAdvisor Community

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3,406 reviews from our community

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Showing 3,071: English reviews
Perth, Australia
Level Contributor
20 reviews
3 helpful votes
Reviewed today
NEW

Flown with them twice Always clean Excellent service Would recommend to anyone Have good entertainment system and quite a comfortable flight

Trans-Tasman Economy Perth - Auckland
Helpful?
Thank carlyp966
Isle of Man
Level Contributor
137 reviews
81 helpful votes
Reviewed yesterday
NEW

It was my virgin business class flight and I didn't really know what to expect. I was therefore not disappointed! But there were a few things that could have been better. Dedicated check in at LHR was good, as was the lounge access. A drink on boarding was excellent and it was a nice touch to have a personal welcome...

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International Business Class London - Rotorua

Helpful?
Thank piebaps
Bay of Plenty Region, New Zealand
Level Contributor
98 reviews
14 helpful votes
Reviewed yesterday
NEW

bugger paid for seat and bag due to travel agent mess up , got bumped to premium economy then when boarding got pushed up to business class , bugger. a high light for the trip for my wife jo and i. the book in process in samoa is a circus just people every where.

South Pacific Business Class Apia - Auckland
Helpful?
Thank Chris D
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Bay of Plenty Region, New Zealand
Level Contributor
98 reviews
14 helpful votes
Reviewed yesterday
NEW

no issues easy flight, no problems paid basic price so that was the level of service i recieved which was seat and bag , i blame my booking agent for this nit air nz

South Pacific Economy Auckland - Apia
Helpful?
Thank Chris D
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Hamilton, New Zealand
Level Contributor
21 reviews
20 helpful votes
Reviewed yesterday
NEW

This was a very comfortable flight. The new PE seats are great. Crew were attentive but not overbearing. Food and wine yummy. This is a great way to get to Florida.

International Premium Economy Auckland - Houston
Helpful?
Thank colbe_11
Dubai, United Arab Emirates
Level Contributor
48 reviews
9 helpful votes
Reviewed yesterday
NEW

I fly a lot. Both internationally and domestic (in New Zealand). Air New Zealand is up there with the best for international flights. In the past year I've done 3 long haul returns with them and they have been consistently very good. Not excellent, just consistently very good. Flying the new dreamliner to Japan was a great experience - nice...

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International Economy Auckland - Los Angeles

Helpful?
Thank Chris J
Melbourne, Australia
Level Contributor
61 reviews
28 helpful votes
Reviewed 3 days ago
NEW

This review is for the 50 min domestic flight from Christchurch to Queenstown. It was on an Airbus 320 plane, the only type of jet operated by NZ on domestic services. The airline calls itself a "full service" carrier, which is a joke. Passengers were offered a cup of water and a cheap (stale) biscuit. The seat was cramped. The...

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Domestic Economy Christchurch - Queenstown

Helpful?
Thank FairComment888
Geraldine, New Zealand
Level Contributor
23 reviews
3 helpful votes
Reviewed 4 days ago
NEW

Very nice service. Lot of sens of humour ...I believe this is the kiwi style :) Friendly, easy, helpful, nothing to say except I like this Cie a lot

International Economy Houston - Christchurch
Helpful?
Thank ccil2631
Saint Jerome, Canada
Level Contributor
51 reviews
14 helpful votes
Reviewed 5 days ago
NEW

I had heard that Air New Zealand was a great airline. It is not great; it is FANTASTIC!!! We flew Ar NZ from Vancouver, Canada to Auckland , NZ. It was the second leg of our journey to New Zealand. The ground crew was really good in YVR. But the service onboard was outstanding. Friendly smiling faces greeted us as...

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International Economy Vancouver - Auckland

Helpful?
Thank jrd450
Launceston, Australia
Level Contributor
554 reviews
716 helpful votes
Reviewed 1 week ago
NEW

We were pleasantly surprised by the overall quality of this service. Air NZ is constantly ranked near the top recommended airlines and our return flight to Vancouver supported this. The flight was smooth and comfortable with no turbulence and we arrived at each destination on time. The inflight service was of a high standard and although the personality and demeanour...

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International Premium Economy Melbourne - Vancouver

Helpful?
Thank TassieTravellers99
See travel tips for airlines
“pay the xtra”
Q5964LWchrisd, 22 Jun 2017 | Read review
“Relax and enjoy.”
colbe_11, 22 Jun 2017 | Read review
“Lower your expectations.”
FairComment888, 20 Jun 2017 | Read review
“book business class or opt for SkyCouch on flights to NZ.The seats make a bed for 1 or 2 people. Worth the extra cost, I think.”
jrd450, 18 Jun 2017 | Read review
“Better to stay up front in cabin away from back galley due to cooking smells......also lavatories are in back and cause traffic.”
stoketun, 15 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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