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Air New Zealand


5,655 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,655 Reviews from our TripAdvisor Community

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5,655 reviews from our community

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Showing 5,155: English reviews
Toronto, Canada
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Flew first flight from AKL to SYD, seat width was very tight compare to 777. Staff was friendly and kids got toys.

Trans-Tasman Economy Auckland Central - Sydney
Helpful?
Thank Qamar K
Toronto, Canada
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Negative: small food portions, reserved sky couch but flight staff didn’t get information Positive: spacious and comfortable seats, friendly staff, clean and above average size toilets.

International Economy Auckland Central - Vancouver
Helpful?
Thank Qamar K
Guelph, Canada
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed yesterday
NEW

This was my first experience flying Air New Zealand and I can now understand why they have been voted one of the best airlines to fly. Flying premium economy obviously gave more comfortable seats, but the rest of the service was not related to this. Everything else was as you would want it: easy check-in; all the staff are very...

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International Premium Economy Vancouver - Auckland Central

Helpful?
Thank suejul
New Zealand
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed yesterday
NEW

Great flight, early morning one but no delays, organised, easy flight and love the screens on the back of the seats - so necessary for a long flight. Didn't have a meal but a few treats and loved the ability to say hello to someone in another seat - such fun.

Trans-Tasman Economy Christchurch - Brisbane
Helpful?
Thank BirthdayPressy
Vancouver, Canada
2 reviews
Reviewed yesterday
NEW
via mobile

Great Airline! Guaranteed good service and comfort. My husband is 6’4 and finds a lot of seats tight so we paid the additional $25 each to have 2 seats at the back. We didn’t find much of a difference space wise, but it was nice to not have someone beside us..They’re super friendly and go out of their way to...

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International Economy Vancouver - Coolangatta

Helpful?
Thank calebnjanine
Auckland, New Zealand
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed 2 days ago
NEW

The flight was okay, but we have paid for extras as movies and food. Everything should be included on the ticket price but wasn't. I hope next time will be with no bad surprises.

Trans-Tasman Economy Auckland Central - Melbourne
Helpful?
Thank Heu_Filiaci
Groveland, California
Level 3 Contributor
17 reviews
6 helpful votes
Reviewed 2 days ago
NEW

The staff on Air NZ flights are always friendly and respectful. The food leaves a little to be desired sometimes, especially the eggs in the morning, but there's plenty of it, and you can go into the galley over the long night hours and help yourself or be helped to snacks and drinks. I choose Air NZ over other airlines...

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International Economy Wellington - San Francisco

Helpful?
Thank Sarah D
Akaroa, New Zealand
Level 6 Contributor
235 reviews
62 helpful votes
Reviewed 2 days ago
NEW

I always travel with Air New Zealand whenever I can. They've won "best airline in the world" several times and it's clear to see why. The food is delicious, a full beverage selection remains available throughout the flight and the in-flight service is top quality. Premium economy seating is spacious and comfortable. I have also had the experience of business...

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International Premium Economy Vancouver - Auckland Central

Helpful?
1 Thank Margy M
Conroe, Texas
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Very long flight, because is a New Zealand airline, had to go to Auckland first before going to Sydney, so it turns out to be a 19 plus hour flight. Not the most comfortable seats, (it is a Boeing made airplane), when you recline the seat swings forward but does not lift your hips or thighs, so it gives you...

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International Economy Houston - Sydney

Helpful?
Thank SANDRA F
Auckland, New Zealand
Level 6 Contributor
284 reviews
69 helpful votes
Reviewed 3 days ago
NEW

The A320 is a horrible plane and when you get airlines such as Air New Zealand jamming as much seating in as possible, then you will always get a Big Fail. The most stupid thing we experienced on these planes, which may be peculiar to ANZ, is the seating configuration.They have the upper flight classes down one side of the...

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Trans-Tasman Economy Auckland Central - Sydney

Helpful?
Thank john j
See travel tips for airlines
“Grab a jacket out of the locker, fold it up with you on the floor to grab easily for later when the flight always cools down before landing”
BirthdayPressy, 12 Dec 2017 | Read review
“Check everything that is included in the ticket price.”
Heu_Filiaci, 11 Dec 2017 | Read review
“Be sure to walk around the cabin regularly. Chat with other passengers, or with the staff later on.”
O6371NFsarahd, 11 Dec 2017 | Read review
“Only travel I you have elite status”
M534PPchrisl, 10 Dec 2017 | Read review
“try another airline or bite the bullet and go premium”
Bryan3322014, 10 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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