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air berlin


2,671 Reviews
Headquarters: Saatwinkler Damm 42-43, 13627 Berlin Germany +49-030-3434-3434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,671 Reviews from our TripAdvisor Community

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2,671 reviews from our community

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Showing 635: English reviews
Vermont
Level Contributor
53 reviews
10 helpful votes
Reviewed yesterday NEW

Honestly, I took this flight as it was available. On the way to Berlin, the service was very good and the fight was an easy one. I ran into difficulties getting back to Berlin in time for the return flight a few days later. The staff on the phone were remarkably helpful. It was a difficult problem that had nothing...

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International Economy Berlin - New York City

Helpful?
Thank RhettBunker
Los Angeles, California
Level Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago NEW

Bad experience from beginning to end. When we were dropped off at Intl terminal /no one at the airport knew where Air Berlin was located? Really you work at LAX and u don't know that info? warning #1 /We were aware of an overage charge for a 2nd check in bag but we shifted clothes around in each others luggage...

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International Economy Los Angeles - Venice

Helpful?
Thank carmenita7
indiana
Level Contributor
24 reviews
21 helpful votes
Reviewed 2 days ago NEW

We would like to thank the check-in , gate and flight staff for making our trip a good one. We've never flown on Air Berlin and enjoyed our first trip. Our long haul flight from Chicago O'hare was a good one. None of our party were upset about the trip at all and would fly again. There was sufficient leg...

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International Economy Chicago - Berlin

Helpful?
Thank gotaluvme
Belgium
Level Contributor
28 reviews
100 helpful votes
Reviewed 3 days ago NEW

If you wish to read the beginning of the story and the main comments on this airline's buiness class, please refer to my review published here on Jan 6th 2017. This review is about the return flight of the same vacation trip. Every word of the initial comment is still valid except for the meals that we did not all...

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International Business Class Punta Cana - Dusseldorf

Helpful?
Thank Phil512
Boynton Beach, Fla.
Level Contributor
28 reviews
19 helpful votes
Reviewed 3 days ago NEW

We flew Air Berlin from Miami stopping in Berlin and continuing on to Warsaw. Air Berlin is part of AA One Alliance, but should not be included. It is definitely a second class airlines. Our flts were on time and the Flt attendants were lovely, but the seats in coach were minute....absolutely no leg room and you are packed in...

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International Economy Miami - Warsaw

Helpful?
Thank Benjamin0205
Stockholm
Level Contributor
1,631 reviews
370 helpful votes
Reviewed 4 days ago NEW

4 flights in Europe all with delayed departures are a bad trend. The delays seem to be more due to poor organization than the usual references to air traffic control.Relatively modern aircraft, service more like a low cost operator where you pay for the most part. The advantage of hubs like Berlin and Dusseldorf is that there are short distances...

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Europe Economy Pisa - Stockholm County

Helpful?
Thank Phayao13
Bronx, New York
Level Contributor
37 reviews
24 helpful votes
Reviewed 4 days ago NEW via mobile

To save money I got this airline and the service was pretty good. The 8hr flight was not so bad as it had a screen on chair and they serve 2 small meals with OK food. I would've given it higher rating if i wasn't yelled at on the return back by a flight attendant as i tried to stretch...

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International Economy New York City - Berlin

Helpful?
Thank Diana B
1 review
2 helpful votes
Reviewed 4 days ago NEW

I was a little leery of AirBerlin due to some of the reviews, but I was immensely impressed. Five of us flew from Orlando, Florida, via Dusseldorf and then on to Rome. We returned from Venice via Dusseldorf back into Orlando. All flights were on time, the planes were immaculate, the personnel - both on the ground and in the...

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International Economy Orlando - Rome

Helpful?
2 Thank jeanie m
Helsinki, Finland
Level Contributor
13 reviews
14 helpful votes
Reviewed 4 days ago NEW

With Norwegian showing so prime example how cheap flights can be pleasant flights it was AirBerlin that reminded me how cheap flights were once inconvenient, often late and just unpleasant experiences. Our flights were delayed both going to Köln and coming back from Köln. The airport at Tegel was a make shift version of a bus station, which was the...

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Europe Economy Helsinki - Bonn

Helpful?
Thank Lehta11
Lausanne, Switzerland
Level Contributor
31 reviews
39 helpful votes
Reviewed 5 days ago NEW via mobile

We went to our check in today in Geneva flying with Air Berlin to Roma. Flying with my whole family means we were 10 people with printed and paid several months ago reservations . What a nice surprise when the checking agent informed us that we were not registered on the flight.By chance the flight was not full and they...

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Europe Economy Canton of Geneva - Rome

Helpful?
1 Thank C-A H
See travel tips for airlines
“arrive early to weigh luggage”
carmenita7, 26 May 2017 | Read review
“Obese and or very tall should consider that when booking airline and seats”
gotaluvme, 26 May 2017 | Read review
“Buy seats with extra room. On the local connection they changed for water.”
Benjamin0205, 25 May 2017 | Read review
“Don't hesitate to book this airline. Things may not always go exactly as you want, but at least they seem to care.”
jeaniem60, 24 May 2017 | Read review
“avoid at your own peril”
PortlyPenguin, 20 May 2017 | Read review
Show next 5 travel tips 5 of 10
About air berlin
Germany's second-largest airline, airberlin (AB) flies non-stop to more than 170 destinations, including 17 domestic destinations. Its international destinations include more than 40 countries in Europe, Africa, Asia and North America. The airline, which is part of the oneworld alliance, has hubs at Berlin Tegel Airport (TXL) and Düsseldorf Airport (DUS). Focus cities include Hamburg Airport (HAM), Munich Airport (MUC), Palma de Mallorca Airport (PMI) and Stuttgart Airport (STR). Most of its aircraft only have Economy Class seating, though some aircraft used for long-haul flights feature both Business Class and Economy Class cabins.
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