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Alaska Airlines

17,374 reviews
Headquarters: PO Box 68900, Seattle, WA 98168
Overview
4.017,374 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Alaska Airlines
Headquarters: PO Box 68900, Seattle, WA 98168

Airline Summary

The fifth-largest airline in the United States, Seattle-based Alaska Airlines (IATA: AS; ICAO: ASA) flies to more than 100 destinations in the United States, Mexico, Costa Rica, and Canada. As the name implies, it's a major carrier in the state of Alaska, flying to about 20 large and small destinations throughout the state. However, the airline has a major presence serving destination on the West Coast of the United States of America. The airline has five hubs: Los Angeles International Airport (LAX), Portland International Airport (PDX), San Francisco International Airport (SFO), Seattle–Tacoma International Airport (SEA), and Ted Stevens Anchorage International Airport (ANC). Aircraft operate with two classes of service: First Class and Main Cabin (Economy Class). Premium Class in the Main Cabin, offering additional legroom and priority boarding, is being added to aircraft. Passengers flying in First Class have access to the airline's Alaska Lounge with locations 7 airports. On 25 April 2018, Alaska Airlines and Virgin America merged. The combined airline is known as Alaska Airlines. The combined fleet consists of Airbus, Boeing, Bombardier, and Embraer aircraft.
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17374Reviews
1754Photos
100Tips
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Matt K wrote a review Yesterday
Portland, Oregon21 contributions
Seattle - Cancun
Mexico
Every time I fly alaska it gets worse and worse. Never again! Their customer service is horrible. I understand some things are not in their control but come on. We sat in cancun airport for an hour before any alaska airline employees even showed up. Not one employee Crazy ! On the way , We got stuck on the tarmac and missed our flight, lost 2 days and night at a resort we paid for. Ruined our plans and vacation. They over book every flight now. I dont get it. Sad after decades of flying alska, I've had enough. Now I will warn people of my experiences , hopefully I can save someone from feeling so frustrated and taken advantage of. ALASKA AIRLINES DOES NOT CARE ABOUT YOU. I'm switching to southwest !!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ian C wrote a review 23 May
Sydney, Australia3 contributions
Chicago - Seattle
Domestic
The check in was horrific. NO awareness of any sense of customer service, unfriendly, uninterested ,lazy and then purposely. Deleted our frequent air miles membership number which was on the profile. Beware to those who think this a well rated airline if this is the initial experience
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jonathan Y wrote a review 22 May
2 contributions3 helpful votes
Los Cabos - San Diego
USA
Alaska Airlines made all passengers wait 4 hours on the plane, then tried to convince passengers to agree to go to a different city in the US. When the passengers refused, Alaska Airlines made us get off the plane, wait another hour outside, and then took us to the cheapest hotel they could find. It was an hour further than the airport hotel! When one passenger suggested that they offer a free drink for the inconvenience, Alaska Airlines said “no” and that they were already paying for the [cheap] hotel. Mistakes happen. The response to the mistake is what matters. That’s what I am rating Alaska 0/10 for.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael Y wrote a review 22 May
Minneapolis, Minnesota1 contribution
Minneapolis - Medford
Domestic
My sister inlaw booked our flights to see my sick/dying mother on Tuesday afternoon. Alaska couldn't check us in and have no answer to why we can't get check in. In their system, they see that we paid and reserved our seats ect. We were on on time and early as well. Everything was aligned, but alaska couldn't check us in. We took off work and paid our flights to see our ill and dying mother. I demand a explanation! We paid, we reserve, and we were on time. We need to get compensated for the loss of time, work, and now we are delayed for more than 3hrs.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ravindra Y wrote a review 22 May
1 contribution
Newark - San Francisco
Domestic
Every summer i travel from India to USA . I travelled in USA in American Airlines, delta , united airlines, spirit and frontier . My travel on 21 May from Newark to San Francisco is the worst experience as for as the inflight crew is concerned very rude and racial discrimination. After one hour of flight they started refreshment s . I asked for coffee or tea which ever is available , they said both not available and only water is available. Then my wife asked for any can of beverages ( coke or sprite etc ) they said not available, but to our surprise they gave the same to passengers behind us . I saw some tetra packets of juices on the cart and I was pointing towards the juice packs , the lady ( inflight crew ) yelled “don’t touch” , I said I was only pointing . This is nothing but racial discrimination. They said only water available to us and at the very same time served fruit juices and tinned beverages to other passengers .
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alaska ran over my luggage
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Economic class they gave me after overbook flight
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Matt K wrote a tip Yesterday
"Don't do it. Alaska has gone way down hill. Save yourself alot of frustration and book elsewhere!! Trust me!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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Ravindra Y wrote a tip 22 May
"I don’t want fly again with this airline and I will not recommend this airline to others "
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Mobile13207985063 wrote a tip 21 May
"where they offered a recliner chair, the seat did not recline at all! I ordered a cheese platter, but not only did I not receive it."
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Stay14735163324 wrote a tip 20 May
"Do not fly with this air line. You will lose a lot of money and what ever you have planned will be roned. "
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Evam wrote a tip 19 May
"Fly anyone but Alaska. Unless, you are going to Alaska. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$54
3th checked bag: S$135
4th checked bag: S$135
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$54
3th checked bag: S$135
4th checked bag: S$135
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: S$40
2th checked bag: S$54
3th checked bag: S$135
4th checked bag: S$135
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Sat, 08/06
Return
Sat, 15/06
Travellers
1, Economy