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Alitalia


12,293 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy 011 39 892 010 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,293 Reviews from our TripAdvisor Community

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12,293 reviews from our community

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Showing 2,859: English reviews
New York City, New York
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed today
NEW

We flew Alitalia on most of our internal legs. Every single one was over an hour late. And, I guess, Fiumicino Airport just isn't big enough. When we came closest to landing on time, there wasn't a gate available. At one point during a connection, we de-planed on the tarmac, got bused to a gate, walked to the connecting gate,...

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Domestic Economy Rome - Catania

Helpful?
Thank newguy2011
2 reviews
Reviewed today
NEW

Took flight from LAX to Rome. Seats super uncomfortable and old. Absolutely no leg room. Flight attendants unfriendly and uncaring. Inflight entertainment did not work until about three hours after departure. My son and I were bit by either bed bugs or some other identifiable insect. The one redeeming factor was the lactose free dinner. Will not fly Alitalia ever...

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International Economy Los Angeles - Rome

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Thank sharon q
2 reviews
Reviewed today
NEW
via mobile

Terrible slow boarding, we had two leg flights and they were delayed both ways........will only be polite to you if you speak Italian otherwise all you’ll get is frowns and scoffs

Europe Premium Economy Milan - London
Helpful?
Thank Manos M
Mexico City
Level 3 Contributor
22 reviews
1 helpful vote
Reviewed yesterday
NEW

Nowadays airlines charge you for everything extra. We are so pleased to see that Alitalia gave us food and drinks at no extra cost and they had set up water and juice and snacks on the back of the plane for any time you need it. The flight attendants were really nice and had an amazing attitude towards passengers.

International Premium Economy Mexico City - Rome
Helpful?
Thank CheloManeroS
Long Island
Level 4 Contributor
36 reviews
25 helpful votes
Reviewed yesterday
NEW

I traveled with my wife and friends, after spending time on a multi day cruise and tour of Europe. I was really looking forward to my flight on Alitalia. I must have expected too much. They boarding process was decent, but they had us board very early. We had to wait a long time, before finally taxiing and take off....

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International Economy Rome - New York City

Helpful?
1 Thank adventurestu
Level 5 Contributor
69 reviews
8 helpful votes
Reviewed yesterday
NEW

It was my first time flying with Alitalia. The service was badic and the price readnable and I hadve no complaint there. For checked luggage the price was readonable. I liked my eady transfer to my flight from Rome to London. No foss, no double security check, easy, convenient. But their service was strange. I had my eyes closed when...

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Domestic Economy Bari - Rome

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Thank Zara I
Level 5 Contributor
81 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

My husbsnd and I were enticed by the direct flight to Rome and thereby avoiding the interconnecting Europe flight. The convenience of flying directly to Italy is what would make recommend this flight, however, the service wasn't great relative to other airlines. There was a delay I take off and it took ages to get water after take off. The...

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International Economy Johannesburg - Rome

Helpful?
1 Thank Kathy S
Easton, Massachusetts
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed yesterday
NEW

Chose Alitalia because they have the only non-stop from Boston to Rome. However, since they are in bankruptcy, we booked this flight through Delta with a codeshare to protect us in case Alitalia closed down. We chose premium economy. There was more legroom - good but not great and the seats were a bit wider than coach. There was a...

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International Premium Economy Boston - Rome

Helpful?
1 Thank williampN5895CD
Santa Monica, California
Level 5 Contributor
63 reviews
23 helpful votes
Reviewed yesterday
NEW

great flight today after reading the reviews I was a skeptical to say the least. check in great boarding was fine. seat was very comfortable slept 6-7 hours. great dinner appetizer, pasta, main course, cheese and desert all tasty to me...found the staff comfortable, nice and of service. would definitely use again. I used the meet & greet service in...

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International Business Class Los Angeles - Naples

Helpful?
Thank ADUNNIE
Long Island, New York
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

I had high expectations for Alitalia and was very disappointed. The seats were so close together and very uncomfortable. My plane had a 2-4-2 setup and the middle seats of 4 had electrical boxes under the seat so you could barely stretch you legs. The flight attendants were also very rude and the in-flight meals were horrible.

International Economy New York City - Rome
Helpful?
Thank fdnywife2018
See travel tips for airlines
“D seats have boxes underneath the seat which will restrict how much legroom you have”
sharonq897, 18 Jul 2018 | Read review
“Pay attention to your reservation. They changed our seats without notice. Had us scattered all over the plane.”
adventurestu, 17 Jul 2018 | Read review
“enjoy I don't know what all the negativity is about...”
ADUNNIE, 17 Jul 2018 | Read review
“CHECK your flights well in advance!”
GinniGee, 17 Jul 2018 | Read review
“Choose it and try it.”
roccovalteri, 15 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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