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Alitalia


11,839 reviews
Headquarters: Via Alberto Nassetti Fiumicino RM Italia, 00054, Fiumicino Italy +39-89-20-10 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,839 Reviews from our TripAdvisor Community

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11,839 reviews from our community

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Showing 2,719: English reviews
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

When I booked the flight, the departure time was supposed to be around 3pm, the only flight for that route. Then, a few weeks prior to departure, I was informed by Alitalia of a schedule change to 10:45am for Saturday, June 16. That cut short the time we had in Athens and we had to forego a very important appointment....

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Europe Economy Athens - Milan

Helpful?
Thank R Y
Cape Town, South Africa
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Dreadful food, coffee and extremely grumpy hostesses. I now know why there are so many smiling attractive women on the streets of Italy- because all the unhappy ones are in the air. My morning cornetto was raw on both trips.

International Economy Johannesburg - Rome
Helpful?
Thank jcor2017
Romano D'Ezzelino
Level 4 Contributor
41 reviews
11 helpful votes
Reviewed yesterday
NEW

I am sorry to say that the sevice on the flight was terrible in economy. During the whole flight the hostess just passes once or twice for the meal which I can describe not the real Italian food which you expect ! The crew during the flight even take a nap ! I am a frequent flyer but Alitalia is...

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International Economy Venice - Miami

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Thank Cele46
Santa Barbara CA
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I flew Alitalia from Rome to San Francisco non stop. Their business class cabin with lie flat seats was the perfect for comfort and relaxation. The food was as good as any restaurant in Italy!

International Business Class Rome - San Francisco
Helpful?
Thank kdoug
Washington DC, District of Columbia
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

This was my first premium economy experience, and I was initially sceptical of the value. However, at least on Alitalia, I was pleased with the quality and had the least jet lag ever of similar flights. Other passengers I overheard agreed that Alitalia got premium economy right, whereas another airline they'd flown with paled in comparison. Therefore, should the opportunity...

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International Premium Economy Rome - New York City

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Thank trvlgrly
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I flew with Alitalia thankfully for short distance flights. I cannot imagine the horror of flying long distance. They have the shortest space between seats that I have ever seen. Ok, I am not that tall, I am about 1.68 so it was ok, but my husband who is 1.90 had to lean to the front the whole flight as...

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Europe Economy Rome - Nice

Helpful?
Thank eral04
Moscow, Russia
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

We flight from Moscow to Marseille and back with my husband. The last flight Rome-Moscow was just awful. 900 euros are paid for 2 tickets. Everything started at boarding. We've got stuck in the corridor because the boarding has started but the door of the aircraft was closed. It lasted at least 15 minutes. No personnel, no information, not enough...

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Russia Economy Rome - Moscow

Helpful?
Thank irina898
Charlottetown, Canada
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Meal average ,served with few smiles, drinks served twice during our 8 hr flight. A hot meal was served at 10 pm and then a pastry for breakfast. Wish we were served a snack first and then a breakfast. Most people have eaten supper before the flight. I would rate this airline the same as air canada. Don't expect anything...

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International Economy Toronto - Rome

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Thank Janie B
Clearwater, FL
Level 6 Contributor
99 reviews
63 helpful votes
Reviewed 4 days ago
NEW

Alitalia lost our luggage for our long awaited and planned vacation. We arrived on a Saturday. By Sunday morning, they confirmed that the two bags were in Rome and in their possession and that we would have them by the end of the day. No show. On Monday, they promised the bags would be delivered by that afternoon (to Amalfi),...

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Europe Economy Amsterdam - Rome

Helpful?
Thank Robert L
Bournemouth, United Kingdom
Level 5 Contributor
68 reviews
62 helpful votes
Reviewed 4 days ago
NEW
via mobile

Following my excellent flight out from FCO, I was looking forward to this flight. Unfortunately the food served was not so good, highly over salted pasta, stale damp pastries, completely over cooked pork, limp destroyed vegetables. If Alitalia get to grip with the food from Brasil they will have a fantastic service, best from Europe that I have used.

International Business Class Sao Paulo - Rome
Helpful?
Thank Gentle_Giant_10
See travel tips for airlines
“Book with another airline.”
jcor2017, 19 Jun 2018 | Read review
“Don't expect too much, adopt to the chaos and you will not de disappointed. I would not recommend it for families with kids.”
irina898, 18 Jun 2018 | Read review
“Carry your own water bottle with you else you will have to go back and forth again and again”
jalajj2017, 15 Jun 2018 | Read review
“seriously chose another airline”
alexfly, 15 Jun 2018 | Read review
“Fly Alitalia if you want to starve during mealtime and sacrifice sleep sitting in their uncomfortable seats.”
Pharmerblue, 13 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Alitalia
Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).

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