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Alitalia

Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054
Overview
3.03.0 of 5 bubbles20,442 reviews
Legroom3.0 of 5 bubbles
Seat comfort3.0 of 5 bubbles
In-flight entertainment (WiFi, TV, films)2.5 of 5 bubbles
Onboard Experience3.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.0 of 5 bubbles
Cleanliness3.5 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage3.0 of 5 bubbles
About Alitalia

Airline Alliance

SkyTeam
Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054

Airline Summary

Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).
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20442Reviews
4058Photos
100Tips
Traveller rating
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Popular mentions
Peter M wrote a review Oct 2024
Benoni, South Africa
2.0 of 5 bubbles
Milan - Rome
Domestic
On both legs viz Milan Linate to Rome and the return leg, the boarding process was a nightmare. One delay after another without any hint of an explanation from anyone. Once on board I found that the seats in economy are fit only for exceptionally small people. I am of average…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Frederick E wrote a review Oct 2024
Detroit, Michigan
1.0 of 5 bubbles
Chicago - Palermo
International
I treated my wife who's family immigrated from Sicily to a two week trip in September. Having had amazing experiences in Italy - I've been there six times, I was thinking that the same quality, naturally, transfers to the airline since they essentially represent their country.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Bootcamp G wrote a review Sept 2024
1.0 of 5 bubbles
New York City - Rome
International
Awful airline. No room to sit. All crammed in. Alot of people in the plane. Felt like a sardine. Airline stewards not accommodating. Never fly again. Stay away!!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mbr44 wrote a review Sept 2024
1.0 of 5 bubbles
Trieste - Madrid
Europe
On August 19, my partner and I were returning from Trieste to Madrid with a stopover in Rome on flights AZ1364 and AZ64, which left Trieste at 19:25. When we arrived in Madrid almost two hours late, we saw that they had lost our suitcase containing all our clothes and we filed…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Alexander N wrote a review Sept 2024
1.0 of 5 bubbles
Tel Aviv - New York City
International
Hello! My name is Tanya Nassonov. My flight from Tel Aviv to New York (e-ticket 6618908510, reservation code JE2DQW) was canceled by ITA Alitalia. I requested a refund or a voucher for a new ticket from ITA Alitalia (ITA case #00602010). ITA informed me that the funds for the…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Showing results 6-10 of 5,374
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4 Helpful votes
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1 Helpful vote
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Showing results 1-5 of 4,058
Pranvera C wrote a tip Oct 2024
5.0 of 5 bubbles
"After buying a economic ticket look for a upgrade in business "
Abel Q wrote a tip Oct 2024
1.0 of 5 bubbles
"Never book with ITA"
Peter M wrote a tip Oct 2024
2.0 of 5 bubbles
"Use another airline"
Frederick E wrote a tip Oct 2024
1.0 of 5 bubbles
"Upgrades are just expensive and dont amount to anything but headaches. Do yourself a favor and fly Delta, Continental or Lufthansa. "
Bootcamp G wrote a tip Sept 2024
1.0 of 5 bubbles
"If you like feeling like a sardine kudos to you!! If I could have afforded first class I would have but basic economy was terrible!!"
…
Showing results 1-5 of 100
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