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American Airlines


38,395 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38,395 Reviews from our TripAdvisor Community

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38,395 reviews from our community

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Showing 31,416: English reviews
Dallas, Texas
Level 6 Contributor
918 reviews
261 helpful votes
Reviewed today
NEW

The AA 777-200 is a reasonably comfortable ride if you have noise cancelling headphones and get a good seat. Fortunately I had both on this somewhat last minute flight. I really dreaded flying economy but overall the trip turned out to be better than expected. As a very frequent AA flyer I admit that I am spoiled when it comes...

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International Economy Amsterdam - Dallas

Helpful?
Thank yellowpixels
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Colorado Springs, Colorado
Level 2 Contributor
7 reviews
Reviewed today
NEW

My early morning flight out of Manchester was cancelled the night before. Why? American will give you by text, email, phone any changes and that worked. They also were proactive to reschedule me to Denver. However, that meant going an hour and half at my expense to a large airport, Boston Logan. Then my connecting flight out of Dallas Fort...

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Domestic Economy Manchester - Denver

Helpful?
Thank wnissen16515
Doncaster, United Kingdom
Level 4 Contributor
34 reviews
11 helpful votes
Reviewed today
NEW

From the moment I checked in to the moment I stepped off the plane in Chicago the staff were first class , they looked after me and made sure my questions were answered . the in flight food was good and the drinks trolley came up and down several times during the flight. This was my first time on a...

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International Economy Manchester - Chicago

Helpful?
Thank richardZ4474XH
Jersey Shore, Pennsylvania, United States
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed today
NEW

Nice flight only issue was I purchased luggage so I didn't have to have my luggage checked but they ran out of room and our Luggage had to be checked never had this problem with Spirit airlines we had class 5 loading and already out of storage maybe they need to reorganize luggage or change there size limits. Nice to...

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Domestic Economy Daytona Beach - Baltimore

Helpful?
Thank Susan A
Palm City, Florida
Level 3 Contributor
9 reviews
5 helpful votes
Reviewed today
NEW

Opposite of our westbound flight. Crew quality was poor...food was poor. One flight did not receive catering service and the ac not working well. Like we travel two different airlines from our westbound flight.

Domestic First Class Seattle - West Palm Beach
Helpful?
Thank rick p
Palm City, Florida
Level 3 Contributor
9 reviews
5 helpful votes
Reviewed today
NEW

Outstanding service and crew. Everything was one time and food quality was good. Smaller 737 planes. No video screens.

Domestic First Class West Palm Beach - Seattle
Helpful?
Thank rick p
Potomac, Maryland
Level 2 Contributor
6 reviews
Reviewed today
NEW

The aircraft was a regional jet so not too much extra space for luggage. Onboard staff helpful and friendly. Departed early, arrived early. No air pockets. Use GoGo for Internet. It could be improved, especially the laborious log in procedure, but I comfort myself with the fact that most Transatlantic flights have no WiFi

Domestic Business Class Washington DC - Indianapolis
Helpful?
Thank mrmrae
Fort Lewis, Washington
Level 3 Contributor
7 reviews
Reviewed today
NEW

Destination wedding in Cancun for nephew ~ travel agent made all arrangements and selected American Airlines which had a GREAT price. Flight was on time, plane was very clean, and staff was excellent. Highly recommended American Airlines to all.

Mexico Economy Philadelphia - Cancun
Helpful?
Thank carolamiller49
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed today
NEW

We use American Airlines for most of our trips. We have had a very positive experience with this airline. Our flights are on time if not arriving early and the staff was courteous. Recommend flying this airline.

Domestic Economy Philadelphia - Denver
Helpful?
Thank Peggy C
Apache Junction, Arizona
Level 2 Contributor
5 reviews
Reviewed today
NEW

This was our first experience flying with American Airlines, and we were disappointed in how we were treated. We missed our flight because we checked in one minute less than one full hour before departure, and they would not let us on the plane. The reason we were one minute late is because one of our bags was 16 ounces...

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Domestic Economy Phoenix - Maui

Helpful?
Thank valerierichswift
See travel tips for airlines
“Upgrade to business”
yellowpixels, 24 Jun 2018 | Read review
“I was able to change my seat on both flights by going to the gate counter even though to seating map said all the seats were taken.”
wnissen16515, 24 Jun 2018 | Read review
“check in early so if you want an up grade there is more chance.”
richardZ4474XH, 24 Jun 2018 | Read review
“Pay extra to get on plane quicker.”
susanaQ1688HH, 24 Jun 2018 | Read review
“It was pitiful & I was so stressed. Next time I will take Delta.”
CathyK27, 24 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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