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American Airlines


38,278 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38,278 Reviews from our TripAdvisor Community

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38,278 reviews from our community

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Showing 31,310: English reviews
2 reviews
Reviewed today
NEW

I always fly american. I love them. The staff are so nice and the food is very tasty. It has improved quite a lot since 2015 but I have to say that I always got to my location safely and well rested. Totally recommend!

International Economy New York City - Rio de Janeiro
Helpful?
Thank Sabrina B
Level 2 Contributor
5 reviews
Reviewed today
NEW

Thank you American Airlines for making my trip hassle free. Although I had to change planes in Charlotte, NC, everything ran smoothly. My flights from Albany to St. Louis and from St. Louis to Albany were on time. Four flights in all without a glitch! Two of my arrivals were even early! Friendly crew and staff. No fuss collecting luggage....

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Domestic First Class Albany - Saint Louis

Helpful?
Thank 2mrching
Level 3 Contributor
19 reviews
Reviewed today
NEW

As a former American Airlines priority customer I generally enjoy flying American. This segment was slightly marred by having a maintenance issue upon boarding in Dallas, but the issues were resolved promptly and was only one hour delayed getting into Austin.

Domestic Economy Wichita - Austin
Helpful?
Thank Jeremey W
Hamburg, Germany
Level 2 Contributor
4 reviews
2 helpful votes
Reviewed today
NEW

i took this flight on a vacation trip to Palm Springs. The connection in LHR was a little bit crazy. Despite a two hour layover, there was no time to visit the American Airlines lounge in LHR. For the flight: I like the seats on AA's Boeing 777-300ER and I chose a seat in the forward Business class cabin. The...

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International Business Class London - Dallas

Helpful?
Thank carstenbertz
Carver, Minnesota
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed today
NEW

Get a text, flight cancelled - flight restrictions. Call American Airlines to find out they over booked planes flights in and out of that airport, but used the term bad weather (only clouds in the sky). They claimed we could get another flight and would be reimbursed for extra car fair, meal, and hotel stay, but we had to drive...

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Domestic Economy Newport News - Charlotte

Helpful?
Thank Darren H
San Antonio, TX
Level 6 Contributor
154 reviews
85 helpful votes
Reviewed today
NEW

Really great flight from Charlotte to Paris. Relatively new aircraft which was clean and bright, but definitely the crew was very strong. Professional and always helpful and trying to go the extra mile to make customer service better. Returned from Frankfurt to Dallas and just the opposite true about the crew. Not particularly interested and will do the minimum to...

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International Business Class Charlotte - Paris

Helpful?
Thank Coughton54
Williamsburg, Virginia
Level 6 Contributor
815 reviews
396 helpful votes
Reviewed today
NEW

Flight was from PDX to RIC with a change of planes in DFW. One of the flights had a lot more legroom than the other. Hubby had to nearly sit sideways in the cramped flight, but knees barely touched the seat in front in the other. It was a big difference. Not sure why American does this. It should be...

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Domestic Economy Portland - Richmond

Helpful?
Thank igolfCA
Columbus, Ohio
Level 4 Contributor
49 reviews
42 helpful votes
Reviewed today
NEW

This is a great direct flight from National Airport. We travel frequently between these cities, and we love to have the direct option.

Domestic Economy Washington DC - Columbus
Helpful?
Thank rnnaua2013
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed today
NEW

On Saturday 9 th June, we lost our connection from Boston to Miami, as they cancelled the AA029 flight. We were rebooked to the AA931 from Miami to Buenos Aires on Sunday 10 th June, and this flight was delayed form 07:00 PM to Monday 11 th June 07:00 AM. They told us to make a rebooking, and there, nobody...

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International Economy Boston - Buenos Aires

Helpful?
Thank Angel N
1 review
Reviewed today
NEW
via mobile

With no prior information they grabbed the cabin bags at the boarding point and checked in with out any permission. I had to carry baby food and it’s belinginh and they don’t even feel responsible for the issue they created. Worst airlines service

Domestic Economy Dallas - Washington DC
Helpful?
Thank Looks O
See travel tips for airlines
“If you travel in Business or First class, pre-order your meal.”
carstenbertz, 21 Jun 2018 | Read review
“Be prepared, they changed the seats on all flights to super duper small!”
527darrenh, 21 Jun 2018 | Read review
“From Bs As to Miami connecting flight time between flights must be at last three Hours.”
992angeln, 21 Jun 2018 | Read review
“My tip would be to purchase a ticket with another airline!”
lspradlin, 21 Jun 2018 | Read review
“Arrive early!”
dhenley40, 21 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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