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American Airlines

3 of 5 stars
11,249 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2084
  • 2981
    Very good
  • 2758
  • 1668
  • 1758
Not my size

I normally fly the airline that flies out of the southwest. However I wasn't paying for this... read more

3 of 5 starsReviewed yesterday
Louisville, Kentucky
Rating summary
  • 3 of 5 stars
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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11,249 Reviews from our TripAdvisor Community

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11,249 reviews from our community

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English first
Grand Island, Nebraska
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

The flight to Cozumel was on time and arrived ahead of schedule. Also flight home was a bit early arriving. The flight was not full the flight crew moved passengers around to make the flight comfortable. Very friendly crew. Impressed by the professionalism and courtesy!!

Mexico Economy Omaha - Cozumel
1 Thank Julie A
Level Contributor
11 reviews
4 helpful votes
5 of 5 stars Reviewed yesterday NEW

The flight was on time, The crew was helpful the passengers were very relaxed. Smooth connecting flight with customer service directing passengers to connecting flights gate.

Domestic Economy Phoenix - Atlanta
1 Thank cassetteg
Sherman, Illinois
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

We had plenty of leg room. Personnel in cabin was very friendly and accommodating. There were extra seats so we were able to spread out. Coming home we were on a newer plane. The seats were very comfortable.

International Economy Chicago - Dublin
Thank _kmgrocer
Philadelphia, Pennsylvania
Level Contributor
3 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Flew from Philadelphia to Paris, flight arrived 30 minutes ahead of schedule.Flight crew was very attentive.

International Economy Philadelphia - Paris
1 Thank 715thurston
Camp Hill, Pennsylvania
2 reviews
1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I flew out of Norfolk on "American" airlines and on the way had movies and middle seat was empty. On the way back, I flew American "US airways" and it was the bare bones for the length of trip. This hold over of US is not the only thing. SFO "American" flights still are leaving from the old US gates...

Domestic Economy Norfolk - San Francisco

Thank 749tim
Northern Ireland, United Kingdom
Level Contributor
59 reviews
47 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was apprehensive as this was the first time flying with AA. The flight was perfect. Very friendly efficient staff who looked after their passengers. Food was ample and good quality. I would have no hesitation flying AA again.

International Economy Dublin - Charlotte
1 Thank Late-Travellers
Shorewood, Minnesota
2 reviews
5 helpful votes
1 of 5 stars Reviewed yesterday NEW

This flight was delayed numerous times - finally to the point it was going to make me miss my connecting flight home to Minneapolis. So, I called American Airlines and spoke to a very helpful CSR - her recommendation was for me to make the four drive up to Charlotte to make the connection, but no worries, just fill out...

Domestic Economy Myrtle Beach - Charlotte

2 Thank Paul A
Hampstead, United States
Level Contributor
5 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My husband and I flew from Wilmington, NC to Philadelphia, PA then onto Boston, MA and found that American Airlines was wonderful to us. My husband is disabled and they coordinated wheelchair accommodations for him and helped us to get to the correct gates on time. They were a great service for us..

Domestic Economy Wilmington - Boston
Thank Fay Hope C
Louisville, Kentucky
Level Contributor
5 reviews
1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I normally fly the airline that flies out of the southwest. However I wasn't paying for this business trip. Overall the trip was very good. On time boarding and arrived early. However, I had to give it a 3 because the seats on this plane are not designed for people over 6' tall. The headrests on the 737 cut into...

Domestic Economy Nashville - Dallas

1 Thank nedron54
Banner Elk, North Carolina
Level Contributor
4 reviews
3 helpful votes
2 of 5 stars Reviewed yesterday NEW

There seems to be a competition to see which airline can spend the least amount on food If American is not the winner ,they are a serious contender. But we arrived early , yeah , and there was an earlier connection which had seats. Good , yes? well no. they wanted to charge us $75 each to change our flight....

International Economy London - Charlotte

2 Thank Chris B
See travel tips for airlines
“the Airline is in transition and the positive felling is from my "American" flights.”
 of 5 stars 749tim, 29 Sep 2016 | Read review
“Tip of the Day - Never fly American Airlines.”
 of 5 stars F1839BEpaula, 29 Sep 2016 | Read review
“Take some serious drugs so that they don't make you melt down in rage”
 of 5 stars S263KLchrisb, 29 Sep 2016 | Read review
“Book early”
 of 5 stars pmjohnson04, 29 Sep 2016 | Read review
“Don't pay extra for a seat when booking on line and all the non premium seats are taken. They must provide you a seat.”
 of 5 stars GCutter_13, 29 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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