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American Airlines

3 of 5 bubbles
12,359 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2334
  • 3270
    Very good
  • 2980
  • 1841
  • 1934

I really enjoyed the flight, the flight crew was great, the flight was smooth, and no problems. I... read more

3 of 5 bubblesReviewed today
Sanders, Arizona
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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12,359 Reviews from our TripAdvisor Community

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12,359 reviews from our community

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English first
Chadds Ford, Pennsylvania
Level Contributor
47 reviews
5 helpful votes
4 of 5 bubbles Reviewed today NEW

Although the flight was completely full, we commented that the seats were much more comfortable than previously and the leg room was better. Service was acceptable. We both purchased snacks. Cuban Sandwich for my hub and son (too dry and too much bread. Didn't finish them) and for me, a wrap. (minuscule but tasty). I hope their next upgrade is...

Domestic Economy Philadelphia - Atlanta

Thank surfmann14
Sanders, Arizona
Level Contributor
4 reviews
3 of 5 bubbles Reviewed today NEW

I really enjoyed the flight, the flight crew was great, the flight was smooth, and no problems. I really like the way they treat military personnel.

Domestic Economy Albuquerque - Columbia
Thank pvtully
Phoenix, Arizona
Level Contributor
32 reviews
7 helpful votes
3 of 5 bubbles Reviewed today NEW

The price for the round trip tickets made it well worth selecting AA. While we were a bit late leaving phoenix on the 12th. of Oct. we made it up by the time we reached Miami for a change over to San Juan. I sat in the newest economy class, select Economy which gives you more room in your seat...

Caribbean Economy Phoenix - San Juan

Thank brigadier192003
Level Contributor
68 reviews
7 helpful votes
5 of 5 bubbles Reviewed today NEW

great flight, plenty of room, food great people great , enjoyed it very much, shame the airport staf were not more friendly in Chicago, but the staff for AA were brilliant

International Economy London - Chicago
Thank Stephanie M
Boston, MA
Level Contributor
112 reviews
46 helpful votes
4 of 5 bubbles Reviewed today NEW

Flew American en route to Australia, and the customer service agent at check-in was fantastic. Knowing how much traveling we'd have to do, she was able to get us an exit row seat -- and that extra bit of comfort was thoroughly enjoyed!

Domestic Economy Boston - Los Angeles
Thank PondCrosser82
Derby, CT
Level Contributor
58 reviews
12 helpful votes
4 of 5 bubbles Reviewed today NEW

NonStop no problems. The only thing I take issue with is carry on policy and the threat of them checking your bag. A problem created by the airline.

Domestic Economy Boston - Los Angeles
Thank Tetonted1995
Cohasset, MA, USA
Level Contributor
77 reviews
14 helpful votes
2 of 5 bubbles Reviewed today NEW

If I weren't hooked on Americans frequent flyer program I would probably totally give up. One of the meals I had on the DFW to NRT leg was clearly the worst meal I have ever had on a plane, or perhaps anywhere. On the return flight American tried to provide me with business class (not as a courtesy, but because...

International Economy Boston - Tokyo

Thank CaptPete43
Fredericksburg, Texas
Level Contributor
92 reviews
32 helpful votes
4 of 5 bubbles Reviewed today NEW

We chose to sit in the exit row on the last leg of our flight home from Alaska just for the extra legroom. Our flight attendant was very friendly and made sure that we were comfortable. After beverage service, she sat in the jump seat and we began to talk about what it was like to fly for a living....

USA Economy Vancouver - Austin

Thank ShannonR3
New York, NY
Level Contributor
58 reviews
25 helpful votes
1 of 5 bubbles Reviewed today NEW

Not much has changed with AA. Don't be fooled by its new logo! Such a terrible airline. While the pilot service is excellent I cannot say the rest about the rest of the experience. The seats are semi-comfortable in leather. I was given the wrong seat upon arrival at boarding. The flight crew are partially rude/partially friendly - moody- a...

International Economy Philadelphia - Madrid

Thank WorldOneNY
Level Contributor
3 reviews
3 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

I will have to say they did have good amenities in seat USB ports, in seat entertainment but I was very unhappy with the legroom. I am NOT A tall person 5'1 and I had issues with the legroom. I fell at MIA and hurt my back pretty good. So when I arrived at Las Vegas I was hurting really...

Domestic Economy Orlando - Las Vegas

Thank sfp14
See travel tips for airlines
“Make sure you get seats assigned when you buy tickets.”
 of 5 bubbles surfmann14, 26 Oct 2016 | Read review
“If you are disabled or in need of help boarding, arrive early at the gate and explain what you need.”
 of 5 bubbles brigadier192003, 26 Oct 2016 | Read review
“Don't expect much”
 of 5 bubbles RichardF215, 24 Oct 2016 | Read review
“Bring an ipad with some movies, your own food and book an exit seat.”
 of 5 bubbles UK007agent, 24 Oct 2016 | Read review
“With less than 2hours of airtime, save the money and sit anywhere in the main cabin.”
 of 5 bubbles davidvoykin, 24 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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