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American Airlines


3 of 5 bubbles
13,782 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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13,782 Reviews from our TripAdvisor Community

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13,782 reviews from our community

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Showing 10,442: English reviews
Berkeley, California, United States
Level Contributor
8 reviews
5 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

My mother booked this flight because I am due to give birth soon and she wanted to be here to help me. AA cancelled her flight, claiming weather issues. However, almost no other flights were cancelled coming into Charlottesville or out of Chicago. The weather is perfectly fine for the next several hours at both locations (50 degrees, no rain...

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Domestic Economy Chicago - Charlottesville

Helpful?
Thank Teresa H
Level Contributor
14 reviews
5 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

This is a Red Eye Flight that leaves San Francisco 12:53 AM for Dallas/Fortworth. This flight maybe not for everyone but if you like to get to Dallas or Houston Early Morning, then this is the best flight. It is a good comfortable and peaceful flight. Flight Change at Dallas for Houston was easy. Good New Aircrafts.

Domestic Economy San Diego - Houston
Helpful?
Thank Iqbal K
Phoenix, Arizona
Level Contributor
637 reviews
264 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

This was the older A321 and while OK with usual leg space in economy the seat are the older ones. Crew were good, not the most smartly dressed/presented compared to others recently but all OK for a short flight. Wifi was excellent again. They served drinks but no hot drinks as hey were concerned about turbulence!

Domestic Economy Phoenix - Los Angeles
Helpful?
Thank TutinsPony
More ▾
Level Contributor
3 reviews
2 of 5 bubbles Reviewed yesterday NEW via mobile

My Husband and I recently had a scheduled flight from LAX to Honolulu at 5pm on 20-1-17. We flew in to LA from San Antonio and we were heavily delayed. We were scheduled to arrive at 11am LA time but due to hours of delays and then waiting on the runway at LA for 1 hour we got off our...

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Domestic Economy Los Angeles - Honolulu

Helpful?
Thank Shayna D
Level Contributor
3 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

My Husband and I recently had a long horrible travel day filled with delays and unhelpful customer service from American Airlines. We were on standby for a flight to Hawaii after we had missed our earlier flight (due to all the delays). I have a lot of negative things to say about our experience however I will put that in...

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Domestic Economy Los Angeles - Honolulu

Helpful?
Thank Shayna D
Georgia
Level Contributor
16 reviews
9 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

After being cancelled from Spirit air in Fort Lauderdale; we booked a flight the next day with American leaving from Miami. They were so great and helpful. Upon arriving at the front; we were asked to do curbside baggage check which we did and mentioned our terrible experience with Spirit. We where given precheck and tickets for a free beverage...

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Domestic Business Class Miami - Atlanta

Helpful?
Thank crazyforCR
Grand Cayman
Level Contributor
68 reviews
14 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

To be honest I always have a great experience with American Airlines. The flight was on time, actually arrived 27 minutes early, so we need wait for available gate. So people needs to go to the bathroom, however as you know, you can not stand up when the plane has landed until the Capitan authorize it. So at some point...

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International Economy Grand Cayman - Miami

Helpful?
Thank opaguioth
Dry Prong, Louisiana
Level Contributor
49 reviews
7 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

Dear American Airlines: I have stopped flying AA because of the flight delay almost every flight. Monday the 16th I was flying out to San Diego from AEX at the 10:20 flight that was delayed 3 hrs. Today my flight back from DFW to AEX delayed again for about 3 hours. Reasons both times: Maintenance I have been flying other...

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Domestic Economy Alexandria - San Diego

Helpful?
1 Thank Tapas S
Milwaukee, Wisconsin
Level Contributor
3 reviews
1 helpful vote
1 of 5 bubbles Reviewed 2 days ago NEW

Please know it is not often that I take the time to file a complaint but due to the hardship, both emotionally and financially, this cancellation caused my husband and myself, I feel compelled to voice my concerns. This trip was the first vacation out of the country that my husband and I took in 38 years of marriage. When...

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International Economy Belize City - Milwaukee

Helpful?
Thank SBaker49
Weston, Florida
Level Contributor
170 reviews
82 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

The flight, the plane (a Boeing 737-800) and the crew were great. Orlando to Miami is supposed to be a quick trip, much less than the 70 minutes said to last and this flight was no different. The plane landed 40 minutes after leaving MCO and it waited on the ground another 45 minutes for the gate to be cleared....

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Domestic Economy Orlando - Miami

Helpful?
Thank ANDRETS1966
See travel tips for airlines
“Never fly with them”
 of 5 bubbles teresah979, 21 Jan 2017 | Read review
“It was not a crowded flight. But it maybe on other dates.”
 of 5 bubbles 945iqbalk, 21 Jan 2017 | Read review
“Extremely helpful person in Curb side in Miami.”
 of 5 bubbles crazyforCR, 21 Jan 2017 | Read review
“Be patient all the time!”
 of 5 bubbles opaguioth, 20 Jan 2017 | Read review
“Be prepared!”
 of 5 bubbles SBaker49, 20 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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