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American Airlines


3 of 5 stars
2,932 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website

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  • 531
    Excellent
  • 652
    Very good
  • 650
    Average
  • 455
    Poor
  • 644
    Terrible
Poor Service From Cabin Crew

Flight attendant in Bus Cls cabin not attentive to most passengers. She was too busy continually... read more

3 of 5 starsReviewed yesterday
jaybeeFL
,
Florida
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,932 Reviews from our TripAdvisor Community

Write a Review

2,932 reviews from our community

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English first
Florida
Level Contributor
1,054 reviews
647 helpful votes
3 of 5 stars Reviewed yesterday NEW

Flight attendant in Bus Cls cabin not attentive to most passengers. She was too busy continually talking to 2 people in 1st row as they appeared to know one another---probably airline employees!! Attendant left lights on in cabin throughout the flight! That was a first and we travel quite a bit!! Attendant never brought my coat prior to landing--had to...

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International Business Class Philadelphia - Manchester

Helpful?
1 Thank jaybeeFL
Florida
Level Contributor
1,054 reviews
647 helpful votes
2 of 5 stars Reviewed yesterday NEW

Pushed off on time but sat on tarmac for an hour due to weather in PHL area. Flight attendants did not come around to offer a cold drink while we sat there!!! Passenger in 1C placed cans and trash on floor adjacent to aisle and attendants walked by it for 20 minutes b/4 the passenger picked the stuff up and...

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Domestic First Class Tampa - Philadelphia

Helpful?
1 Thank jaybeeFL
Kingston, Jamaica
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

friendly crew that assisted with check in and ensured that baggages were properly lable even assisted with carry on the way I was guide to seat the attendants were very friendly and helpful you could easily asked for another refreshment instructions for departing flight was understood

International Economy Kingston - Hartford
Helpful?
Thank jwallacebrown
Florida
Level Contributor
1,054 reviews
647 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just when we were about to give up on American, along comes an issue free flight with an outstanding cabin steward (Bill). Flight was on time, Bill was friendly, personable and attentive. What a change. American should have more like him and they would have a significantly more positive reputation. Wife and I were very appreciative. Aircraft appeared to be...

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International Business Class Manchester - Philadelphia

Helpful?
Thank jaybeeFL
Boca Raton, Florida
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 days ago NEW

see below under tips.....you people make this harder than it has to be...why are the travel dates so restrictive and parameters on the review area...overall a great experience..what is your problem......

International Economy Tampa - Rome
Helpful?
Thank 4thlighthorseman
Level Contributor
31 reviews
4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was a very standard 4+ hr flight from Chicago to LA. There were some issues with the sound on the in-flight entertainment and flight attendants tried resetting the system, which took 20+ minutes to reboot, but no one seemed to mind (the movie wasn't a popular option.) Gate agent boarding the flight was pretty snippy about requiring people boarding...

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Domestic Economy Chicago - Los Angeles

Helpful?
1 Thank Shannan Y
Saint Augustine, Florida
Level Contributor
6 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I recently took a flight on American Airlines from Jax to Chicago and I had a fantastic experience. The flight attendants were extremely friendly and the pilots were hilarious!! It made the whole trip much better for a very late flight both ways. I highly recommend American Airlines to any traveler and will only be flying with them in the...

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Domestic Business Class Jacksonville - Chicago

Helpful?
Thank ldettor
Dusseldorf, Germany
Level Contributor
40 reviews
4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Transfered at LHR to ORD, seated at the back of the main cabin, seats comfortable enough w sufficient legroom, IFE offered good choice of films / programs / music, headsets complimentary. In flight service the best I have seen on several hundred flights, starting shortly after take off with a snack and drinks, good choice of meals in average quality,...

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International Economy London - Chicago

Helpful?
1 Thank ProfDrMaus
Bensalem
Level Contributor
35 reviews
22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Both of our flights, departure and returning, were seated on-time, everybody boarded quickly, and luggage was returned in a timely manner. The flights were smooth even though we hit a storm coming back into Philadelphia International Airport. Both landings were smooth as well. The staff was friendly and helpful. Beverages were served quickly. I do not enjoy the entire flying...

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Caribbean Economy Philadelphia - Providenciales

Helpful?
Thank Joanne E
Waterloo, Iowa
Level Contributor
97 reviews
20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Weather canceled my flight 6 hr before departure. The American Airlines Gold desk went the extra mile to get me in only a couple of hours later than planned. That included change of destination city and keeping my 1st class upgrade in place. The planes were comfortable and on time. The changes went off without any glitches,

Domestic First Class Des Moines - Tucson
Helpful?
Thank Kent M
See travel tips for airlines
“I travelled prior to the above date..I am legally blind and they had wheelchair service at all points.. call ahead and stay in touch...”
 of 5 stars 4thlighthorseman, 28 Jul 2016 | Read review
“Book early so you can have your family seated together.”
 of 5 stars JoanneE528, 27 Jul 2016 | Read review
“AA was cheaper that United to Flight to Hawaii.”
 of 5 stars rumari73, 27 Jul 2016 | Read review
“Check in on line or use one of their kiosks.”
 of 5 stars 432terry, 26 Jul 2016 | Read review
“Aisle seats but not the first or last row in First.”
 of 5 stars Rmonterzoe, 25 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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