We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

American Airlines


3 of 5 stars
8,873 Reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1-800-433-7300 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1561
    Excellent
  • 2386
    Very good
  • 2265
    Average
  • 1326
    Poor
  • 1335
    Terrible
Day or night depending on flight.

We went to Florida for spring break with AA. The flight to Miami was large, fresh and modern with a... read more

3 of 5 starsReviewed 4 days ago
mbyggeth
,
Karlskrona, Sweden
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

8,873 Reviews from our TripAdvisor Community

Write a Review

8,873 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
568 reviews
732 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Seriously cant you get a plane away on time! The trauma of US air travel is exaggerated but the inability by American to get away on time. Trying to transit the US is painful enough but your tardiness constantly is nauseating. Planes are updated and have improved but to arrive at Dallas at 6.40am and getting into SFO at night...

More 
Domestic Business Class Dallas - San Francisco

Helpful?
Thank Lechiffre1
Level Contributor
7 reviews
9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Delays are a normal part of American Airlines. You will get to your destination sometime later than you paid American Airlines to get you there. You better be on time for your flight or they will leave you but they can be late and don't even say they are sorry. They don't keep their own flight schedules.

International Economy Miami - Guatemala City
Helpful?
1 Thank Cal D
Bengaluru (Bangalore), India
Level Contributor
598 reviews
170 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I booked along with my family on August.18 from JFK to Boston early morning flight - hoping to reach there by 8:30 .After the check in we were told - there is a delay of half hour . Then we were seated in the aircraft and all passengers seated and waited because the pilot did not report on duty and...

More 
Domestic Economy New York City - Boston

Helpful?
1 Thank kamakshi2015
Sydney, Australia
Level Contributor
534 reviews
135 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Smaller jet with a single seat on one side and double on the other, so lots of room on the single side. Boarding and departure was quick, during the flight some basic snacks offered and the service was quite good. A quick trip with no issues.

Domestic First Class Washington DC - Charlotte
Helpful?
1 Thank Kwan_Nyom
Clayton, California
Level Contributor
576 reviews
190 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This review is for both legs of this roundtrip. The flight was a brief one and rather simple; no transfers. The flight experience itself was uneventful and there is really nothing special about American's service. The unfortunate thing is that, even with this simple flight, they couldn't manage to get our one checked suitcase there. Apparently, other suitcases didn't make...

More 
Domestic Economy San Jose - Phoenix

Helpful?
Thank Dale W
Sydney, Australia
Level Contributor
534 reviews
135 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Flying from Vegas to LAX with American Airlines in First Class. A relatively easy check in, even though they wouldn't through check my luggage to connect with Air New Zealand. Through security with the VIP lane which saved a lot of time and onto the flight for the short hop of just over an hour. In flight service was very...

More 
Domestic First Class Las Vegas - Los Angeles

Helpful?
1 Thank Kwan_Nyom
Karlskrona, Sweden
Level Contributor
155 reviews
45 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We went to Florida for spring break with AA. The flight to Miami was large, fresh and modern with a well functioning entertainment system. The return flight was cramped, scabby without any services available. Two experiences on the same trip, like day and night.

International Economy Paris - Miami
Helpful?
1 Thank mbyggeth
Erial, New Jersey
Level Contributor
5 reviews
4 of 5 stars Reviewed 5 days ago NEW

On time. Easy check in. Needed to pre-board due to a physical limitation. Attendant was friendly, professional and accomodating.

Domestic Economy Philadelphia - San Francisco
Helpful?
Thank Tsunflower222
Columbia, Maryland
Level Contributor
16 reviews
3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Let me start by saying, I am scared to fly, and I get air sick, nausea and anxious but it's more psychological than anything (has been since I was a kid and I'm well over 30). But I fly because I love to go new places. With that said, I have heard all the rumors...American Scarelines etc. Well not for...

More 
Domestic Economy Baltimore - Miami

Helpful?
1 Thank Brandi0515
Carrollton, Texas
Level Contributor
15 reviews
2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The flight crew kept us informed and I up to date on anything going on. Service was absolutely impeccable, gracious and friendly. No attitudes on this flight. My 3 hour flight was perfect. Couldn't ask for better personnel.

Domestic First Class Dallas - Washington DC
Helpful?
Thank Bonny C
See travel tips for airlines
“Always keep an option for emergency cancellations on this airline!”
 of 5 stars kamakshi2015, 25 Aug 2016 | Read review
“Make sure your infotainment system works before getting seated!”
 of 5 stars mbyggeth, 24 Aug 2016 | Read review
“Download the mobile app for American Airlines, it made my life so much easier.”
 of 5 stars Brandi0515, 23 Aug 2016 | Read review
“Smile and be happy”
 of 5 stars ppollockaz, 23 Aug 2016 | Read review
“Get the extra room seats that also allows you priority boarding”
 of 5 stars switzerlandvac, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

537 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (537)
Viewed
Airport (55)
Viewed
Cabin (54)
Viewed
View from Window (126)
Viewed
Seat (48)
Viewed
Food and Drink (54)
Viewed
Onboard Feature (27)
Viewed
Airline Lounge (15)
Viewed
Other (158)