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ANA (All Nippon Airways)


6,919 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,919 Reviews from our TripAdvisor Community

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6,919 reviews from our community

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Showing 1,968: English reviews
Koh Samui, Thailand
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed yesterday
NEW

Great service and the seat was comfortable and a lot of legs room. Movies on board were good too. Food and drink was ok.

North Asia Economy Bangkok - Tokyo
Helpful?
Thank Mallika B
Sydney, Australia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Business Class cabin, personnel, service and food were all excellent. Their 787 is a nice aircraft to travel in.

International Business Class Sydney - Fukuoka
Helpful?
Thank paulmD1526KA
Chicago, Illinois
2 reviews
4 helpful votes
Reviewed yesterday
NEW

timely take off and arrival clean airlines, friendly staff, easy check in. with TSA precheck with United Plus Milage card,

International Economy Chicago - Tokyo
Helpful?
Thank Csulotr
Jakarta, Indonesia
Level 5 Contributor
92 reviews
34 helpful votes
Reviewed 2 days ago
NEW
via mobile

I traveled with my daughter to Japan for a conference as well as holiday trip. I often choose ANA for trip to Japan because its connecting flights to other cities (domestic) was always punctual. Its service beyond was always beyond my expectation. Flight attendants were so helpful and attentive to our needs. Onboard meals were nice and delicious (oishii!). Entertaintment...

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North Asia Economy Jakarta - Tokyo

Helpful?
Thank Paulus S
Suginami, Japan
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Check-in at Tokyo using the online check-in was smooth. The seating going out of Tokyo was a bit tight as it was all big guys seated into one row, but was bearable. Entertainment selection is wide and plentiful. Not enough flight time to enjoy it all. Good thing is that ANA doesn't terminate movies during takeoff or landing. On return...

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Asia Economy Tokyo - Hong Kong

Helpful?
Thank t0ky0g0lfer58
Shah Alam, Malaysia
Level 3 Contributor
19 reviews
7 helpful votes
Reviewed 2 days ago
NEW

You get access to MAS Lounge (KLIA) for flying on premium economy. Seats are wide and comfortable (2-3-2) and we were served with dinner, ice cream, Cheesecakes and noodles afterwards (you don't get this on economy class) However, there is a language barrier as some stewardess could not speak well in english so we had to use sign languages. Flying...

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North Asia Premium Economy Kuala Lumpur - Tokyo

Helpful?
Thank Maryam1207
Houston, TX
Level 3 Contributor
18 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

ANA offers four cabins on their IAH-NRT flight, Economy, Premium Economy, Business, and First. Being a Skytrax 5-Star airline, I k ew the experience would be great. I had purchased a regular business class fare for a work trip and turned in 25,000 United miles to move up to First. I showed up early enough to allow for check-in and...

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International First Class Houston - Tokyo

Helpful?
Thank HoustonTXGuy
Kuala Lumpur, Malaysia
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 2 days ago
NEW

My agent recommended me to try ANA after my numerous complaints about Middle Eastern airlines on my frequent trips to NY. I was a bit skeptical initially but it turned out to be the best decision I made. From check-in to boarding to in-flight service, I encountered nothing short of polite and courteous staff who truly put the customer first...

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International Economy Kuala Lumpur - New York City

Helpful?
Thank MeiKKuan
Brooklyn, New York
Level 3 Contributor
11 reviews
13 helpful votes
Reviewed 2 days ago
NEW
via mobile

I sat in economy for my 12hr flight back from NRT and the leg room was great. I did not feel cramped.

International Economy Tokyo - New York City
Helpful?
Thank Passion4flying
Broken Arrow, Oklahoma
Level 5 Contributor
76 reviews
31 helpful votes
Reviewed 2 days ago
NEW

Flight attendants were terrific. Food was very good. The seats are very comfortable and the bathrooms were clean.

International Economy Chicago - Tokyo
Helpful?
Thank john2544
See travel tips for airlines
“Don't eat dinner before the flight as the menu selection onboard is excellent.”
paulmD1526KA, 19 Sep 2018 | Read review
“I was able to buy tickets early and had a wide choice of seat selections”
Csulotr, 19 Sep 2018 | Read review
“Book an aisle seat.”
john2544, 18 Sep 2018 | Read review
“Pack extra patience when flying today, expect the unexpected, carry extra money”
89Jerry1950, 18 Sep 2018 | Read review
“The seat in economy doesn't go back so it's not very comfortable. With the temperature set so high, it was extremely uncomfortable.”
LieuN19, 17 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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