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ANA (All Nippon Airways)

10,582 reviews
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140
Overview
4.010,582 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About ANA (All Nippon Airways)

Airline Alliance

Star Alliance
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140

Airline Summary

ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.
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Wonyk414 wrote a review 20 May
Singapore, Singapore6 contributions
Singapore - Tokyo
North Asia
Really good customer service and entertainment! I However though they can really work on their food. Cleanliness is really good though!
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gaston S wrote a review 15 May
San Clemente, California4 contributions4 helpful votes
Beijing - Tokyo
North Asia
Terrible service at the airport. It was impossible to get an upgrade to Business class at the Beijing airport for a flight leg from Beijing to Tokyo. Tried at the counter and at the gate with no luck. Extremely disappointed with ANA. I have always consider them very good, but today they were not useful, neither flexible at all. I couldn’t even pay for an upgrade!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Monley k wrote a review 14 May
1 contribution
Houston - Ho Chi Minh City
International
Food quality was bad, not fresh , cold and no options to choose. Customer service is okay. Legroom and seating are small and cramped.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Susan T wrote a review 13 May
Mount Pleasant, Wisconsin599 contributions142 helpful votes
Tokyo - Los Angeles
International
We had heard so many good things about ANA but I was somewhat disappointed, especially in comparison to our United Airlines flight from LAX to Narita; so much nicer and hospitable. The ANA menu items were limited and an odd selection. I didn't want beef and I wasn't in the mood for anything super exotic Japanese. Service wasn't as expected.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DrC wrote a review 13 May
Melbourne, Australia11 contributions5 helpful votes
San Francisco - Tokyo
International
Flight itself wasn't too bad, but the worst service we've ever received from an airline overall. Absolute farce regarding our luggage. Lost one of our 4 bags - was pretty clear they knew there was a problem, because as soon as we cleared customs someone was waiting there with our other 3 bags on a trolley with an ipad with our names on it. They then preceded to make us spend almost 2 hours filling out what we thought was in the bag, so we missed our connecting flight to boot. Took 11 days for them to find and return our luggage to us during a ski trip. Compensation for having to hire a large part of our ski gear, all our toiletries, and having our luggage missing for 11 days was < $100 USD. Eventually they got the bag back to us - with a broken lock and tears all over it. Refused to compensate for this. Highly recommend avoiding ANA. Absolutely terrible service.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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WIFIあり
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おすすめの和食
2 Helpful votes
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47 Helpful votes3 Reposts
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Gaston S wrote a tip 15 May
"Make sure you take care of any upgrade needs way in advance with ANA. Otherwise they are helpless at the airport."
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Monley k wrote a tip 14 May
"Avoid this airline unless you’re looking to save money."
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Susan T wrote a tip 13 May
"Heard so many great things about ANA so we were really disappointed that it wasn't as good as we were expecting. Everything was just okay. "
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bryantan2022 wrote a tip 11 May
"stand up for yourself cos they won't,"
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Anumeet C wrote a tip Apr 2024
"Don’t travel with ANA airlines specially the busines class ticket holders it’s very disappointing Even the Haneda airport sucks "
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Round TripOne-wayMulti-city
Depart
Sun, 09/06
Return
Sun, 16/06
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1, Economy