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All Nippon Airways (ANA)


4.5 of 5 bubbles
2,838 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,838 Reviews from our TripAdvisor Community

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2,838 reviews from our community

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Showing 688: English reviews
Manila, Philippines
Level Contributor
41 reviews
30 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I always remembered JAL to have the best customer service, but now ANA is here to one up their competition. For a budget airline their aircrafts are wonderfully new, comfortable and offer a lot of legroom. The inflight crew is amazing and very hospitable, always ready to assist with a wonderful smile on their face. I loved how they offered...

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International Economy Los Angeles - Manila

Helpful?
Thank Dianne S
Melbourne, Australia
Level Contributor
115 reviews
24 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Being a tall, long-legged person, I usually struggle with flights - there's nothing worse then spending an entire flight unable to move because your knees are pressed into the seat in front of you... The ANA over-night flight was a breeze - no dramas with checkin or boarding, and the amount of legroom was fantastic - enough that I could...

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International Economy Sydney - Tokyo

Helpful?
Thank Viking_in_Oz
Level Contributor
9 reviews
3 of 5 bubbles Reviewed 2 days ago NEW

We were so scared that we would miss our connecting flight. The flight from HK to Tokyo was delayed. When we arrived the bus stop for the airport transit at the airport in Tokyo, the last bus had gone. We had to find the ANA staff for help. It took them a while to solve the problem and we were...

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North Asia Economy Hong Kong - Sapporo

Helpful?
Thank niktiachan
Seattle
Level Contributor
35 reviews
27 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

Very sad to report here that ANA reservation service has reached new LOWS and is almost not functional. I had made reservations for a multi-leg trip over a month in advance which included specific seat assignments. I needed to add one additional flight with ANA as a separate ticket to get back to Tokyo Narita for my flight. The reservation...

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International Premium Economy Tokyo - Seattle

Helpful?
Thank drwizardsea
Province of Brescia, Italy
Level Contributor
26 reviews
5 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

The worst flight of my own life. economy is just terrible. No information about the flight, time of arrival etc. Onboard entertainment is absolutely horrible. aircraft very old with very old monitors.

Asia Economy Tokyo - Hong Kong
Helpful?
1 Thank lucapedretti
Sheffield, United Kingdom
Level Contributor
38 reviews
18 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

if you are lucky enough to board on a new aircraft like 787 with ANA - you will get world class service. After the trip to osaka i had the best food in the world and i told myself im not going to have any flight meals. but it surprises me. the flight attentant recommends the choice of food for...

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International Economy Osaka - Manchester

Helpful?
1 Thank Jac I
Level Contributor
3 reviews
2 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

I had flown ANA numerous times before (and still do), so I'm not going to review how great the in-flight service is (read the other reviews if you really want to know). On this flight I took out of DC to Narita, the flight was delayed 18 hours due to a mechanical problem. This meant I would miss my connecting...

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International Economy Washington DC - Tokyo

Helpful?
1 Thank Sean D
Bristol, United Kingdom
Level Contributor
22 reviews
10 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

We opted to fly with ANA using BMI regional to connect to their flight in Frankfurt, and on return via Munich to Bristol. This was significantly cheaper than a direct flight from London, and saved us travelling to Heathrow too. We booked the flights through ANA's partner airline Lufthansa. The good: online check in was easy, boarding passes added to...

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International Economy Bristol - Tokyo

Helpful?
1 Thank Lucy R
Lorain, Ohio
Level Contributor
188 reviews
35 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

One of my favorite airlines to travel on when I am going from the US to parts of Asia or back. Comfort, service, every part of the travel experience was worth the money spent.

International Economy Shanghai - San Francisco
Helpful?
Thank JoeyPaulyG
Shoalhaven, Australia
Level Contributor
178 reviews
117 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

Pros: 34inch legroom which is great. Great check in process with minimal waiting for international flights. Cons: 17 inch seat width is just horrific (less than most Low cost carriers). Window seats are flush with the window meaning that you have absolutely no shoulder room and cannot lean onto window area to sleep. Also, be aware that ANA are absolutely...

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International Economy Sydney - Tokyo

Helpful?
Thank travellinallover
See travel tips for airlines
“Be very careful dealing with reservation agents who are not well trained, stupid, rude or dishonest”
drwizardsea, 23 Apr 2017 | Read review
“Enjoy it! Great airline!”
N4605CMseand, 22 Apr 2017 | Read review
“Check the type of plane on your desired route”
culturevulture94, 20 Apr 2017 | Read review
“No worry of language”
mokhtara551, 15 Apr 2017 | Read review
“If you boos three months in advance you get a good price.”
DilipPune, 14 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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