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Austrian Airlines


3,715 Reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria +43-0-5-1766-1000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,715 Reviews from our TripAdvisor Community

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3,715 reviews from our community

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Showing 1,579: English reviews
Ulaanbaatar, Mongolia
Level 6 Contributor
123 reviews
41 helpful votes
Reviewed yesterday
NEW

I didn't notice that I needed to pay for check in luggage and when I checked in, Austrian Airlines hit me for 40 Euros. It is 25 Euros online but I couldn't use my phone in the airport to do it online. It is worth paying attention to this because there are cheaper options if you take the cost of...

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Europe Economy Vienna - London

Helpful?
Thank Trevor S
Milan, Italy
2 reviews
Reviewed yesterday
NEW

Austrian Airlines does not present itself as a low cost company. The standard reflex a national company with a good image. But I had to change my view and opinion on this company. Is not possible that for the way on and back and for a short flight, in perfect weather condition to be 1 hour late for the departure...

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Europe Economy Milan - Vienna

Helpful?
Thank Simona Cochi T
New York City, New York
1 review
Reviewed yesterday
NEW

They could not find my baggage for a week and advised me to buy required necessities. They also informed me that they would reimburse only half of what I spent (~$500) which was ~$250. However, they did not keep up to that promise and just sent me an apology letter and they don't care how you feel and what hardship...

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International Economy Vienna - New York City

Helpful?
Thank pbeis2018
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW

I took a connecting flight from VNO to GVA through VIE in business class for both flights. This took place in April of 2018. I frequently fly, especially with Swiss (I live in Switzerland) for short and long flights and Etihad or Lufthansa if Swiss is not available. This was my first experience with Austrian. On the bright side: The...

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Europe Business Class Vilnius - Canton of Geneva

Helpful?
Thank Aleksia S
Zagreb, Croatia
Level 6 Contributor
76 reviews
12 helpful votes
Reviewed yesterday
NEW
via mobile

Flew several AA planes, they were all small and on short flights. Service was always good and staff very nice to us

Europe Economy Zagreb - Vienna
Helpful?
Thank Igor K
Odessa, Ukraine
Level 5 Contributor
58 reviews
23 helpful votes
Reviewed 2 days ago
NEW

We had the short distance flights approx. 1,5 hours in new, clean and tidy plane with comfortable seats. The staff performance on board and entire organization corresponded to the high standards.

Europe Economy Odessa - Vienna
Helpful?
Thank hangar2012
Level 3 Contributor
19 reviews
Reviewed 2 days ago
NEW

Austrian Airlines was a very good experience. Check-in went fine for me, and we boarded on time. The plane was nice, not super special but clean and well-kept. The flight attendants were very helpful and cheerful. I don't believe they had wifi but they had some really great movies to watch. I was in an aisle seat and had some...

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International Economy Vienna - New York City

Helpful?
Thank cosette s
New York City, New York
Level 6 Contributor
237 reviews
313 helpful votes
Reviewed 2 days ago
NEW

Their planes are ancient (with ashtrays in bathroom doors), but refurbished, with new seats. Not the greatest seats - small foot-wells - but flat. Good food & wine.

International Business Class Vienna - Newark
Helpful?
Thank Alex_Tallinn
Cairo, Egypt
Level 6 Contributor
133 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Flight was clean and good but spaces between chairs are limited also not allowed to carry big bags unless pay for it.

International Economy Stuttgart - Vientiane
Helpful?
Thank hemaidsc
Minsk, Belarus
Level 3 Contributor
15 reviews
23 helpful votes
Reviewed 3 days ago
NEW

Great service, not roomy space between seats. No gifts for kids. Not tasty food. It is ok to fly but without pleasure as on Turkish airlines.

Europe Economy Minsk - Venice
Helpful?
Thank Yuliya_traveller
See travel tips for airlines
“be ready to do by yourself”
simonacochit, 19 Apr 2018 | Read review
“Make sure you understand from the airline their baggage lost policy.”
pbeis2018, 19 Apr 2018 | Read review
“Don't choose in case of connecting flights. Directs should be OK I guess.”
, 19 Apr 2018 | Read review
“Look for discounted tickets. Mine cost just a bit over $2k roundtrip”
Alex_Tallinn, 18 Apr 2018 | Read review
“Good but not the best”
Yuliya_traveller, 17 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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