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Austrian Airlines


5,802 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,802 Reviews from our TripAdvisor Community

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5,802 reviews from our community

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Showing 2,528: English reviews
Diamond Bar, California
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed 2 days ago
NEW

On time, very good in flight service, friendly flight attendance however, seats are a bit tight but still somewhat comfortable. Austrian Air offers special on board meals you can order ahead of your flight for €15. They have Cold and Hot Breakfast, Schnitzel, even Sushi total 9 selections. I ordered Tapas - see photo. Wine is free. It's a great...

Date of travel: December 2018
More 
International Economy Vienna - Chicago

Helpful?
Thank AKSW8
Laguna Beach, California
Level 6 Contributor
103 reviews
82 helpful votes
Reviewed 2 days ago
NEW

I don’t think I’ve reviewed an airline yet, but this was worth mentioning. Our flight to Germany with a different airline was delayed which had us landing minutes before our connection in Amsterdam, so the airline rebooked us for another flight 7 hours later. When flying from Austria to Sweden with Austrian Airlines, we had a connecting flight in Vienna...

Date of travel: November 2018
More 
Europe Economy Innsbruck - Stockholm

Helpful?
1 Thank ChaeAmando
Brisbane, Australia
Level 5 Contributor
54 reviews
13 helpful votes
Reviewed 2 days ago
NEW

Self-help Kiosks do not cater for groups very well, especially with multiple travellers on one ticket in the midst of a very busy check-in area. Self-help Kiosks do not cater for connecting partner airlines like Thai Airways who have 30kg allowance, and you could be easily shoved-off to pay excess fees if you did not know your rights. The check-in...

Date of travel: November 2018
More 
Europe Economy Vienna - Varna

Helpful?
Thank Ric G
Paris, France
Level 5 Contributor
59 reviews
26 helpful votes
Reviewed 2 days ago
NEW

I wish more airlines would be like AUSTRIAN. The service was genuinely friendly -- all the way! Check-in, seating, luggage stowing in an Embraer E95, and the service. You can hardly expect more to make you feel good than AUSTRIAN!

Date of travel: January 2019
Europe Economy Salzburg - Frankfurt
Helpful?
Thank Cosmopolitus1
Kittsee, Austria
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Excellent Service on Board .Very good food ! Even fresh cooking on Board Comfortable Sleeping ! Good entertainment Movies! Very friendly Stewardess and Stewards!

Date of travel: December 2018
International Business Class Vienna - Mahebourg
Helpful?
Thank Otrok
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The round trip flights, both on Boeing 777 were smooth with a minimum of messages from the flight deck. The Cabin Crew were pleasant, attentive and helpful. The menu, including alcohol was full of reasonable choices. The seats in the upright position were average as it relates to comfort. The seat position for sleep (fully reclined) were the worst I...

Date of travel: January 2019
More 
International Business Class New York City - Vienna

Helpful?
Thank james w t
Stockholm, Sweden
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 3 days ago
NEW

The first leg of journey from Stockholm to Vienna was very comfortable. The crew was very pleasant. The second leg of journey from Vienna to Mauritius was horrible on 24th Dec 2018(flight no OS 017). It was 10 hours of journey. I have never met a rude and unpleasant crew ever in my life before. Air Austria sell the Basinet...

Date of travel: December 2018
More 
International Economy Stockholm - Mahebourg

Helpful?
1 Thank Somgho8
Dumas, Texas
Level 5 Contributor
55 reviews
22 helpful votes
Reviewed 3 days ago
NEW

Easy check in at ticket counter and gate. Great flight staff well trained and efficient. Smooth safe flight.

Date of travel: April 2018
International Economy Venice - Newark
Helpful?
Thank Salina M
Milan, Italy
Level 5 Contributor
26 reviews
8 helpful votes
Reviewed 3 days ago
NEW

I am travelling montly, but Austrian is the best choice for Milano Vienna. Is also cheap if bougth in time

Date of travel: December 2018
Europe Economy Milan - Vienna
Helpful?
Thank Ruggero L
Jerusalem, Israel
Level 5 Contributor
60 reviews
17 helpful votes
Reviewed 3 days ago
NEW
via mobile

We chose Austrian airlines over Easyjet because we wanted a comfortable flight. What a waste of money. I wasnt allowed to board with the same small suitcase that accompanies me on every flight and had to send it with luggage. Once on the plane I understood why. There was hardly any space. Traveling on my local bus is more comfortable....

Date of travel: January 2019
More 
International Economy Tel Aviv - Manchester

Helpful?
Thank suzannel125
See travel tips for airlines
“Sit as much in front as possible -- you get the fastest service...”
Cosmopolitus1, 16 Jan 2019 | Read review
“would not take airline again for an overnight trip”
jameswt2014, 15 Jan 2019 | Read review
“Don't choose this airline is my advice...”
gabriele096, 14 Jan 2019 | Read review
“Check-in prior to your flight and you'll save a lot of time.”
Minivan251, 14 Jan 2019 | Read review
“Good Option”
949craigc, 13 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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