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Avianca


12,068 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,068 Reviews from our TripAdvisor Community

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12,068 reviews from our community

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Showing 1,927: English reviews
Walnut Creek, California
Level 6 Contributor
325 reviews
79 helpful votes
Reviewed yesterday
NEW
via mobile

Much to my dismay, my collapsing came was confiscated at the gate determined to be a danger! Never before had this happened.... How was I supposed to walk on board? To top that off I had been made to take off my shoes, jacket, vest and earrings at the security line. I am 7 6 years ago and use a...

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International Economy Lima - San Francisco

Helpful?
Thank June K
Fort Myers, Florida
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

A great airline...planes I flew in from Miami to Bogotá, to Medellín, to Cartagena to Miami were all very clean. Service during the flights was pretty comparable to most airlines. Gate areas were clean and gate personnel responsive to queries.

International Economy Miami - Bogota
Helpful?
Thank Thomas J
Toronto, Canada
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW

I had flown once before on Avianca and decided to use them again for this trip. I wasn't disappointed. The ground staff and flight attendants are very professional, well-turned out and friendly. The food on these flights was quite good. I will say I upgraded myself on one of the flights to business class and it was almost too much...

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International Economy Toronto - Tegucigalpa

Helpful?
Thank Chris L
Los Angeles, California
2 reviews
Reviewed yesterday
NEW

Avianca broke my guitar case and they never paid for it. Their customer service is terrible. I had to send them the same information several times. I called and emailed for 2 weeks straight and they never paid for the damage. Please stay away from Avianca.

International Economy Orlando - Rio de Janeiro
Helpful?
Thank kbilderbeck
Brussels, Belgium
Level 5 Contributor
67 reviews
26 helpful votes
Reviewed yesterday
NEW

After reading through tons of reviews, we have chosen Avianca and paid about 3 times more money for our flight ticket (about $130 for a one way ticket per person), because other travellers reported that Avianca is more reliable than the Peruvian low-cost airlines. Despite of the positive reviews, we had a horrible experience with them and their extremely poor...

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Domestic Economy Cusco - Lima

Helpful?
Thank Magdi B
Port Saint Lucie, Florida
Level 5 Contributor
80 reviews
15 helpful votes
Reviewed yesterday
NEW

My wife and i went to columbia and we never used Avianca before and i have to say pleasantly surprised by the exelent service we received from the Avianca crew checking in and on the airplane and this is us flying to and back from ForthLauderdale to Baranquelia colombia

International Business Class Fort Lauderdale - Barranquilla
Helpful?
Thank Ekkie2014
Kitchener, Canada
2 reviews
Reviewed yesterday
NEW
via mobile

Took three Avianca flights within Peru, all three were delayed. We are now missing our connections home thanks to this useless airline. Fly anything else unless you like sitting in airports.

Domestic Economy Cusco - Lima
Helpful?
Thank jones707
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Just returned from a multi-country trip to South America with Avianca Airlines, I’ll admit we were a bit worried after reading various reviews of Avianca.. We never should have had those doubts, the 6 leg trip was faultless throughout, aside a few obvious airport delays which had nothing to do with Avianca. 5 out of the 6 flights were in...

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International Business Class Santo Domingo - Bogota

Helpful?
Thank cguy_6
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

What a mess with the lounges at the airport. Never again. Such a bad end to a nice holiday in Costa Rica. Don’t expect anything positive.

Central America Business Class San Jose - Guatemala City
Helpful?
Thank Ole P
Bogota, Colombia
Level 5 Contributor
64 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Simply the BEST ! Besides flying the 788 on a 2.5 hrs flight ( in response to an always increasing traffic between BOG and LIM ), service was flawless ! Entertainment on this plane is incredible, not just blockbusters, but the widest movie selection from all times ! Departed on time, and it took just 30 mins to go through...

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South America Economy Bogota - Lima

Helpful?
Thank lfmejia0617
See travel tips for airlines
“fly on widebodies if all possible ( 330s and 787s )”
lfmejia0617, 22 Jun 2018 | Read review
“You can check in using an app on your smartphone”
sandranA8594PY, 21 Jun 2018 | Read review
“The seats on the wings have limited view”
konstantinosd965, 20 Jun 2018 | Read review
“Arrive early”
LidellB, 18 Jun 2018 | Read review
“Direct flight from point A to B without stopping in Panama or any other city”
EJFP, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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