We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Avianca


8,412 Reviews
Headquarters: Av Calle 26 No 59-15 Piso 6, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

8,412 Reviews from our TripAdvisor Community

Write a Review

8,412 reviews from our community

Filter reviews by popular destinations:
All reviews Sao Paulo Bogota Lima Rio de Janeiro Buenos Aires Brasilia Salvador Recife Porto Alegre Miami Cartagena Medellin Fortaleza Santiago
Traveller rating
Cabin
  • (915)
  • (0)
  • (208)
  • (0)
Route
  • (629)
  • (280)
  • (153)
  • (55)
  • (4)
  • More
Language
  • More
Showing 1,123: English reviews
Calgary, Canada
Level 6 Contributor
160 reviews
66 helpful votes
Reviewed yesterday
NEW

After flying to Quito on two connecting North American airlines it was nice to experience the pleasant crews on our flights to and from the Galapagos Islands. Rather than the grumpy stewardesses on our United Airlines flight from Houston we were treated to the smiling faces of the young stewardesses on our Avianca flights.

Domestic Economy Quito - San Cristobal
Helpful?
Thank Jim R
Luton, United Kingdom
Level 6 Contributor
260 reviews
136 helpful votes
Reviewed 2 days ago
NEW

The check in at Cali was horrendous long queues with little action being taken to overcome the problem i arrived 10-30am I was still queuing 90 minutes later. As far as the service on board was concerned no problem though adherence to safety procedures seems to be scant

Domestic Economy Cali - Bogota
Helpful?
Thank LaurieLuton
Xico, Mexico
Level 6 Contributor
136 reviews
28 helpful votes
Reviewed 2 days ago
NEW

Over booking causes uncertainty among a dozen travelers. We purchased our ticket 3 months ago and selected seats at that time. Twenty-four hours before the flight the Avianca site would not allow us to check in and advised us to check in at airport. On arriving we were given boarding passes that said we were on standby. On producing receipt...

More 
South America Economy Bogota - Montevideo

Helpful?
1 Thank FlutistCPA
Quito, Ecuador
Level 3 Contributor
14 reviews
16 helpful votes
Reviewed 3 days ago
NEW

I am writing this review in order to alert people who wants to book online with Avianca. Be careful with your purchase! The moment you want to buy a ticket with your credit card and if it is rejected, the system doesn't allow you to change the card. So, you are compelled to do all the process again. Even worse,...

More 
South America Economy Montevideo - Quito

Helpful?
Thank Fjose C
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 4 days ago
NEW

I traveled from London to Santiago via Bogota in business class for a work trip. I had never heard of Avianca before the booking, and I wasnt sure really what to expect. I got access to the United Lounge at Heathrow before boarding, which was nice. The hard product on the A330 I traveled on was dated, in a 2x2x2...

More 
International Business Class London - Santiago

Helpful?
Thank mhoggarth
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 4 days ago
NEW
via mobile

This was my first experience with this airline. One week from my departure date they cancelled my flight. I had to pay American Airlines a change fee so that I could do another connecting flight. Then a day before my departure, they changed my return flight that made me have a layover of almost 8 hours. I WAS FURIOUS! They...

More 
International Business Class Miami - Cartagena

Helpful?
Thank Tanya M
Hodges, South Carolina
Level 6 Contributor
150 reviews
49 helpful votes
Reviewed 5 days ago
NEW

Once in a while we like an adventure like flying a different airline - usually an airline that originates in the country we are visiting. It has always been a good experience and this flight was no different. I was concerned about the language barrier, but Avianca kept us informed better than most US airlines do. The cabin staff were...

More 
International Economy Orlando - Rio de Janeiro

Helpful?
Thank Michael M
Charlotte, North Carolina
Level 3 Contributor
18 reviews
8 helpful votes
Reviewed 6 days ago
NEW

Boarded on time. Good food. Smooth flight. We flew business class on the way to Quito and economy on the way back. Even though my luggage did not arrive in Miami when I did I was able to pick it up the next morning and everything was there.

International Business Class Miami - Quito
Helpful?
Thank Barbara S
Rio de Janeiro, RJ
Level 6 Contributor
787 reviews
341 helpful votes
Reviewed 1 week ago via mobile

Modern airplanes, fair service, on time. Good luggage delivery and fairly professional staff, including pilots. However, I keep asking why even some foreign carriers insist in copying the bad service of brazilian ones when they start operating in Brazil. Costly and very mediocre. They should bring new ways of operating, not the old bad ones. A shame!

Domestic Economy Rio de Janeiro - Florianopolis
Helpful?
Thank carlosmp
Xico, Mexico
Level 6 Contributor
136 reviews
28 helpful votes
Reviewed 1 week ago

Friendly employees, clean plane, adequate leg room. Our flight was on time. Negatives were riding the crowded bus from the gate to the plane. As a senior citizen the bus is difficult, however a nice man gave me his seat. The breakfast was inedible. Do yourself a favor and eat in the terminal before boarding.

International Economy Mexico City - Bogota
Helpful?
Thank FlutistCPA
See travel tips for airlines
“Fly a different airline”
FlutistCPA, 22 Nov 2017 | Read review
“Eat in the terminal.”
FlutistCPA, 15 Nov 2017 | Read review
“If you get an e-mail to bid on an upgrade go for it.”
bkpoud2, 8 Nov 2017 | Read review
“Book another airline!”
andreahT8129IL, 6 Nov 2017 | Read review
“carry on baggage limit is 8kg and they enforce it!”
patricksU7346SI, 6 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Bogotá-based Avianca (AV) is the national airline of Colombia and the flag carrier. The second-largest airline in Colombia, Avianca's primary hub is at Bogotá's El Dorado International Airport (BOG), and secondary hubs are at El Salvador International Airport (SAL) and Jorge Chávez International Airport (LIM). In total, Avianca flies to 87 destinations in 22 countries across South America, North America, the Caribbean and Europe. Avianca's fleet includes aircraft configures with only Economy Class seating, as well as those with a two-cabin Business Class and Economy Class configuration. Business Class fliers have access to the airline's Avianca VIP Lounges.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,305 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1305)
Viewed
Seat (114)
Viewed
View from Window (243)
Viewed
Food and Drink (24)
Viewed
Airport (226)
Viewed
Food and Drink (77)
Viewed
View from window (31)
Viewed
Cabin (110)
Viewed
Seat (50)
Viewed
Cabin (2)
Viewed
Airport (12)
Viewed
Our fleet (13)
Viewed
Onboard Feature (93)
Viewed
Onboard features (5)
Viewed
Airline Lounge (5)
Viewed
Airline Lounge (14)
Viewed
Other (286)