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British Airways


30,510 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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30,510 Reviews from our TripAdvisor Community

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30,510 reviews from our community

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Showing 25,412: English reviews
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW

I fly BA from Cape Town To London every time. There trip is the only direct flight and it makes the most sense. Decent prices, decent service and I get there in 11.5 hours!

International Economy Cape Town Central - London
Helpful?
Thank lindsayklein82
sussex uK
Level 4 Contributor
36 reviews
29 helpful votes
Reviewed today
NEW

BA have such a well practised operation it's hard to imagine how to improve it. Well trained and co-operative staff displaying first class service to all and sundry. Flights on time and many times to choose from

Europe Economy London - Bari
Helpful?
Thank 2dwsussexuK
Puerto Vallarta, Mexico
Level 6 Contributor
83 reviews
18 helpful votes
Reviewed today
NEW

I cannot begin to say what an amazing flight we had from beginning to end (Mexico City to London, Heathrow). From the cabin comfort to the attentiveness of the entire flight crew (Specifically Nabeel). The seat was extremely comfortable, the linens and bed were clean, comfortable and the food was very good. I would definitely recommend British Airways to anyone...

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International First Class Mexico City - London

Helpful?
Thank RICHnGABE
Ballito, South Africa
Level 6 Contributor
141 reviews
42 helpful votes
Reviewed today
NEW
via mobile

What an amazing experience flying with British Airways BA6202 Durban to Johannesburg departed at 08:50 from an free upgrade from Kulula.com There were several mothers with little children on the flight having problems with ears and altitude. The cabin staff were very caring in assisting with advice and understanding. Passengers were ask to be considerate to the children's circumstances. The...

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Domestic Economy Durban - Johannesburg

Helpful?
Thank Jeffthehangman
Ewell, United Kingdom
Level 3 Contributor
24 reviews
11 helpful votes
Reviewed today
NEW

BA flight No.2680 London Gatwick to Dubrovnik 29th May 2018 13.50 previously notified that flight would be operated on behalf of BA by Titan Airways. Having checked in on line the day before we arrived at airport went through bag drop and security, had a leisurely Breakfast and arrived at the gate notified to board plane. No plane. No BA...

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Europe Economy London - Dubrovnik

Helpful?
Thank Charles Y
Greater London, United Kingdom
Level 3 Contributor
8 reviews
7 helpful votes
Reviewed today
NEW

The business class in BA is so dirty with lot of dusts and rubbish underneath and by the ventilations and under seats which is not suitable for people with respiratory allergy like asthma and allergic rhinitis neither for normal people The attached pictures will be enough to explain

International Business Class Dubai - London
Helpful?
Thank Samhassan
London
Level 4 Contributor
33 reviews
62 helpful votes
Reviewed today
NEW

Only a few years ago British Airways crew were proud to work for the airline and passengers would look forward to a flight as it was something a bit special. In 2016 the airline sold tickets to passengers for travel in economy that included catering. The catering was snatched away in 2017 and even the tens or hundreds of thousands...

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Europe Economy Krakow - London

Helpful?
Thank Rob-London07
Dorset, United Kingdom
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed today
NEW

Our travel agent requested full disabled assistance at Heathrow from Terminal 3. The checking in clerk was very helpful, polite and efficient, but sadly hardly any assistance was available. Luckily there were three of us. I pushed my partner in the wheelchair and our friend struggled with all the luggage on a trolley. Normally my partner & I travel on...

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International Premium Economy London - Vancouver

Helpful?
Thank Celia B
Level 4 Contributor
28 reviews
19 helpful votes
Reviewed today
NEW
via mobile

I've recently flown with British airways in a party if 9. We did what the website told us to do about booking seats 24hr before and found me and my wife were not sitting next to each other. She is a nervous flyer so she was not happy . We contacted customer service and they told us to get to...

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Europe Economy London - Dalaman

Helpful?
Thank rich3939
Level 5 Contributor
66 reviews
21 helpful votes
Reviewed today
NEW

When you are flying in economy you know what you get, and it is usually an arduous experience which can not be finished soon enough. So the only thing to brighten the journey is the treatment and attitude of the crew on board. A smile, a friendly banter, just that 3 seconds of personal contact can make a difference as...

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International Economy Washington DC - London

Helpful?
Thank KN0509
See travel tips for airlines
“very poor value for money for business class specially the clean”
Samhassan, 19 Jun 2018 | Read review
“Book a differernt airline”
Rob-London07, 19 Jun 2018 | Read review
“on this flight dont bother paying extra for business class its not worth it.”
G8562LMkennethc, 18 Jun 2018 | Read review
“I have no idea”
drockyroad, 18 Jun 2018 | Read review
“Avoid if you can”
I6837DSmichaelb, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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