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British Airways


22,469 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22,469 Reviews from our TripAdvisor Community

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22,469 reviews from our community

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Showing 18,497: English reviews
El Cajon, California
Level 6 Contributor
111 reviews
36 helpful votes
Reviewed yesterday
NEW

We decided to give British Airways a try because it offered direct flights from San Diego to Heathrow and required only one connecting flight to get to our final destination in Budapest. The trip over was especially nice as we were upgraded from Premium economy to business class. The flight departed on time and we had plenty of time to...

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International Premium Economy San Diego - Budapest

Helpful?
Thank Jan W
Canterbury, United Kingdom
2 reviews
Reviewed yesterday
NEW

Knew it was going to be bad right from the off but no idea just how bad. I have flown with literally dozens of carriers from all sorts of airports. From major hubs such as Heathrow, Schipol and Atlanta through to backwoods fields that only open when flights are due and they all have, more or less, the same routine;...

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International Economy London - Las Vegas

Helpful?
Thank barry_clarke3
wales
Level 4 Contributor
26 reviews
20 helpful votes
Reviewed yesterday
NEW

Very poor service13 he flight and no entertainment, when reported sereral times no action reported back ans spent a 13 hr flight starting no at the back of a chair.

International Premium Economy Singapore - London
Helpful?
Thank wareblue
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Return leg of a three week holiday in South America. Flights were on time and service on board average. Premium economy offers some limited benefits but given the cost of over £800 return per couple not good value, particularly as seats together had to be prebooked at an additional cost for the outward and return legs of £186.When tried free...

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International Premium Economy Buenos Aires - London

Helpful?
Thank Graeme F
Ipswich, United Kingdom
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

After reading recent poor comments about BA I felt it only fair to give praise where due. My recent return flight to Vancouver with BA went smoothly from start to finish. There were no delays and both check-in staff and flight crew were very friendly and helpful. The in-flight meal on the out journey was an enjoyable chicken dish with...

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International Economy London - Vancouver

Helpful?
Thank Malcolm R
Reykjavik, Iceland
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Had a connection flight to Madrid in 60 min from landing in London. Flight from KEF delayed about 30 min. BA staff kept us informed all the time and found a new flight within the hour after landing in London. Icelandair and WOWair might learn from your outstanding staff service and attitude. Keep up the good work 😊

Europe Economy Reykjavik - London
Helpful?
Thank Hraunfjord
Hunstanton, Norfolk
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

The check-in staff were efficient, if just a little 'unfriendly'! Unfortunately, in their bid to compete with 'budget airlines', BA have lowered their standards. On this 4 hour flight, the only refreshments available were from Marks & Spencer at a cost. Like many other passengers, I obtained my food before boarding. The legroom of the seating was barely adequate (I'm...

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Europe Economy Fuerteventura - London

Helpful?
Thank Stoketon
Princes Risborough, United Kingdom
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW

very comfortable flight away on time all instructions clear and precise and attentive staff would recommend British airways to everyone

Europe Premium Economy London - Faro
Helpful?
Thank GrahamandAngieBirks
Level 5 Contributor
48 reviews
46 helpful votes
Reviewed yesterday
NEW
via mobile

After a poor flight last year to Cyprus, I thought I would give them another chance on our flights to and from Antigua. What a mistake. The only good thing I could say was the two flights on time! Other than that it was a big disappointment again. The plane was tatty inside and didn’t look particularly clean. The inflight...

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International Premium Economy London - Antigua

Helpful?
Thank John R
Guildford, United Kingdom
Level 6 Contributor
507 reviews
177 helpful votes
Reviewed yesterday
NEW

Standard flight. Check-in was easy with the BA app. Boarding was pretty easy too. We had space in the overhead bins for our carry on. The seats were ok with sufficient legroom but this could always be improved! Crew were pleasant. Food and drinks can be bought using card only.

Europe Economy London - Dusseldorf
Helpful?
Thank Polo_and_Marco
See travel tips for airlines
“Don't use,, they believe they are the best shame really.”
wareblue, 11 Dec 2017 | Read review
“Please ask for Asian vegetarian meal at the time of check in which has a new menu !”
kamakshi2015, 11 Dec 2017 | Read review
“try to avoid it”
euro7999, 11 Dec 2017 | Read review
“Was impressed with flight out .Stick to your allocated seat.”
shropshireclun, 10 Dec 2017 | Read review
“Don't get on the plane!!! Fly with another airline”
Cuhullain, 10 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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