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British Airways


3.5 of 5 bubbles
12,030 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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12,030 Reviews from our TripAdvisor Community

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12,030 reviews from our community

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Showing 9,675: English reviews
Newtown, United Kingdom
Level Contributor
24 reviews
7 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I was booked on ba139 to JFK from heathrow (connected from Manchester) and i have to say the flight was a delight, crew attentive and i had pre booked a great seat and a meal and all delivered up to expectations, maybe even beyond. Had a great time in New York. Then on the 18th i was booked onto flight...

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International Economy Manchester - New York City

Helpful?
Thank Matt T
Zurich, Switzerland
Level Contributor
572 reviews
331 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

We were informed - by SMS and E-Mail - about 7 hours in advance about a 2 1/2h delay, which finally turned out into a 3 1/2 hours delay. We couldn't change the taxi transfer, so we spent a long time at the airport. The Airport Lounge at St.George's, Grenada, which is accessible for Priority Pass-holders, was so poorly equipped,...

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International Economy Grenada - London

Helpful?
Thank saronic
London, United Kingdom
Level Contributor
59 reviews
39 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

The "new" short haul seats on BA's routes are very nice to look at, but they have taken away the couple of extra inches of legroom that was once there when you paid the stupid premium to fly in what is essentially the same cabin as economy, Yes you get the middle seat blocked out. And yes you get "champagne"...

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Europe Business Class London - Budapest

Helpful?
2 Thank tallguy1968
Auchterarder, United Kingdom
Level Contributor
45 reviews
6 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Nice enough plane, nice enough crew but no one is going to be comfortable in a seat that isn't wide enough for a 3/4 size human being. The flight is long (13 hrs.) and you need to be able to sit near the aisle without being slammed by the trolley and people every five or fewer minutes. BA have really...

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International Economy Kuala Lumpur - London

Helpful?
Thank bobJ5472DS
Nicosia, Cyprus
Level Contributor
45 reviews
24 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Its still provide a good service on a long-haul trip. Though it must be point it out that is not good as it's to be. Still miles ahead than the dreadful American Airlines that they corporate. But we definitely use British Airways again provided that they don' t downgrade their service more.

International Economy Larnaka City - New York City
Helpful?
Thank Kleitos K
Phoenix, Arizona
Level Contributor
707 reviews
277 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

The A380 Premium Economy is great, a 2-3-2 configuration on the upper deck. If you take the window seat you also get the window cabinet on the side. The middle 3 are also more comfortable with 1 less than the 747. Crew were very good and the servie was as well. Food was good.

International Premium Economy London - Los Angeles
Helpful?
1 Thank TutinsPony
Phoenix, Arizona
Level Contributor
707 reviews
277 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

This was the 747 from DFW to LHR and was a again a good experience. I got the Premium Economy at a good rate, especially as I had booked late and this flight leaves at a good time if you want to get into Heathrow early. IFE was good and screen quality very good. I had pre-ordered am Asian Vegan...

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International Premium Economy Dallas - London

Helpful?
1 Thank TutinsPony
Level Contributor
36 reviews
2 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

The aircraft for this flight was quite old, a 23-years old Boeing 747. It was the same aircraft used by the British Olympic team to return from 2016 Olympic Games. The interior was a bit outdated. Seats were uncomfortable. The in-flight entertainment was quite old. The flight attendants leave the impression that they do not enjoy their job. The food...

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International Economy Boston - London

Helpful?
Thank Sabin C
Perth, United Kingdom
Level Contributor
35 reviews
16 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Multi-media screen not working and staff very professional and arranged alternative seating. Many thanks.

International Premium Economy New York City - London
Helpful?
Thank son h
Level Contributor
26 reviews
6 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I've been doing this trip every summer for the past 12 years. Have flown on British, Lufthansa, American, and United from SFO on coach and busines. In any of the classes, BA has been the best - and by a good margin. You get better service, better food, better seats, and better / newer planes on the International leg with...

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International Business Class San Jose - Nice

Helpful?
Thank Hooman A
See travel tips for airlines
“i could but i wont”
 of 5 bubbles mattt818, 26 Mar 2017 | Read review
“The best flight with this airline? There is none. Try any other airline than BA”
 of 5 bubbles tallguy1968, 26 Mar 2017 | Read review
“pay for the premium economy. If I have to fly BA again, I will.”
 of 5 bubbles bobJ5472DS, 26 Mar 2017 | Read review
“Defer the trip! Or have no expectation, regardless of the price you pay. A rip-off!”
 of 5 bubbles LDS36, 25 Mar 2017 | Read review
“Go elsewhere”
 of 5 bubbles 787marcus, 25 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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