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Brussels Airlines


4,317 reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium 011 32 902 51 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,317 Reviews from our TripAdvisor Community

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4,317 reviews from our community

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Showing 1,523: English reviews
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed today
NEW

Flew via Brussels, and yet again they sold me tickets with a short time between flights. Luggage arrived the day after. Ahh do they sell tickets like this? They must know!? This time it was on the way home, but last year it was the same story going in vacation, luggage arrived3after 74 hörs!!!

Europe Economy Nice - Gothenburg
Helpful?
Thank Pelle E
Brussels, Belgium
Level 6 Contributor
86 reviews
6 helpful votes
Reviewed yesterday
NEW

The flight was delayed on the way to belgium with a bogus reason but at least they offered water, tea and coffee for free ! On the way back everything worked well

Europe Economy Canton of Geneva - Brussels
Helpful?
Thank Alistair d
Boise, Idaho
Level 6 Contributor
211 reviews
96 helpful votes
Reviewed 2 days ago
NEW

My companion and I flew from Rome to Edinburgh with a layover in Brussels. The first flight, Rome to Brussels, the seats had no leg room. I am only 5 foot three, but my knees were against the seat in front. A larger person would not have fit. During our layover, my companion asked the gate attendant if she could...

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Europe Economy Rome - Edinburgh

Helpful?
Thank TravelinGal2010
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 days ago
NEW

It was a pleasant flight. I appreciate their flight attendants. They treat customer nicely, especially when you with a child. Definitly use Brussels airline again

Europe Economy Brussels - Barcelona
Helpful?
Thank Hoa H
Level 5 Contributor
49 reviews
28 helpful votes
Reviewed 3 days ago
NEW

standard flight, simple with a pleasant snack. The staff is friendly and caring. The seats are a little tight.

Europe Economy Brussels - Canton of Geneva
Helpful?
Thank 0livettos
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

The flight was neat and clean. The cabin crew provided nice service. The food was also not bad. I would definitely travel with Brussels Airlines again.

International Economy Toronto - Brussels
Helpful?
1 Thank Unnit M
London, United Kingdom
Level 6 Contributor
2,576 reviews
693 helpful votes
Reviewed 3 days ago
NEW
via mobile

I was a bit skeptical to choose this airline as it has some bad reviews but I found it very efficient, very good Email communication and fairly confortable planes. Will try again for short haul flights

Europe Economy Madrid - Brussels
Helpful?
Thank Ricardo B
Le Puy-en-Velay, France
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 3 days ago
NEW

The flight was cancelled because of not starting out of Brussels so we could not make the transfer to Madrid and we got a rebooking on KLM

Europe Economy Berlin - Brussels
Helpful?
Thank lyfturn
Level 2 Contributor
3 reviews
Reviewed 4 days ago
NEW
via mobile

One more Brussels Airlines flight more than one hour late. First, late arrival of the aircraft ( how can this be an excuse???), then missing slot and finally no bus in Brussels ( yes, in its home base, Brussels Airlines uses also buses to disembark its passengers...). On the way out we wee also more than one hour late... Not...

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Europe Economy Olbia - Brussels

Helpful?
Thank Manfredo S
Denmark
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 4 days ago
NEW

After 2 lfights in 2017 being cancelled (one, due to smoke in the cabin!) these flights whent perfectly. In Denmark we ae stuck between SAS, Brussels Airlnes and KLM or Lufthansa.... Lufthansa has terrible use of busese all the time via Frankfurt; KLM is always late, SAS has a mediocre timetable....So Brussels Airlines, with excellent connections in Brussels is often...

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Europe Economy Billund - Catania

Helpful?
1 Thank Tadeyev P
See travel tips for airlines
“Ask for an aisle seat.”
TravelinGal2010, 16 Jul 2018 | Read review
“go at the check-in to get your seat next around your family”
elodieboddin, 13 Jul 2018 | Read review
“For the best price, book well in advance, and check prices on successive days.”
Hilda_Philip, 10 Jul 2018 | Read review
“Pick another airline”
295rogerj, 8 Jul 2018 | Read review
“Avoid Brussels Airlines at all costs”
Aerospatiale, 4 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.

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