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Brussels Airlines


3,262 Reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium +32-0902-51-600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,262 Reviews from our TripAdvisor Community

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3,262 reviews from our community

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Showing 1,146: English reviews
Strasbourg, France
Level 6 Contributor
154 reviews
49 helpful votes
Reviewed yesterday
NEW

Always on time, nice and friendly service on board. Even with the lowest air-fare you are allowed to have one piece of cabin luggage AND a handbag! I fly Brussels airline very often and have never been disappointed.

Europe Economy Basel - Brussels
Helpful?
Thank qqtt
Level 5 Contributor
63 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

You get snacks and drinks even on low short fliegts. The attentands were friendly and polite if I compare them to attendants from other five star airlines. The older A320 planes they are in very good shape and clean. Online check in.workes very good and the airport in Brussels is good equipped with good bars and shops but not crowded...

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Europe Economy Manchester - Brussels

Helpful?
Thank Semi A
Bath, United Kingdom
Level 6 Contributor
286 reviews
57 helpful votes
Reviewed 2 days ago
NEW
via mobile

The Brussels Airlines services from London Heathrow to Brussels are very convenient and quick, taking just 40 minutes from take off to landing. Despite the relatively short distance an at-seat service would be nice, like other Star Alliance members offer.

Europe Economy London - Brussels
Helpful?
Thank Alexander J
Prague, Czech Republic
Level 3 Contributor
10 reviews
Reviewed 3 days ago
NEW
via mobile

Altrough Brussels Airlines is a Star Alliance member, their service is not even close to their another members like Lufthansa, Swiss or Austrian. Very poor quality of food on long haul flight, and no servise on European flights at all. Not even water or beverage servise.

International Economy Mumbai - Prague
Helpful?
Thank PatrikK76
Israel
Level 6 Contributor
646 reviews
237 helpful votes
Reviewed 3 days ago
NEW

It was a regular flight with full price, but we did not get even simple water on the 4 and a half hours flight. Next day (on the same ticket) we flew from Lisbon to Madeira in Tap Portugal. An hour an a half - We were given a nice sandwich, wine and light drink!!!

International Economy Tel Aviv - Brussels
Helpful?
1 Thank nadi O o
The Villages, Florida
Level 6 Contributor
191 reviews
54 helpful votes
Reviewed 3 days ago
NEW

They lost my wife's luggage for 6 days. We had to call several times a day and they were not able to give us information. Since our originating flight was with United we contacted United and they were able to tell us the status of the luggage. We filed a claim to get reimbursed for essentials purchased while our luggage...

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Europe Economy Brussels - Barcelona

Helpful?
1 Thank doronbron
Hamme, Belgium
Level 4 Contributor
39 reviews
8 helpful votes
Reviewed 3 days ago
NEW

Boarding started a little bit late but it was due to the passengers that it took so long to complete the boarding. Nice flight, perfect landing.

Europe Economy Brussels - Venice
Helpful?
Thank Bart P
Level 2 Contributor
1 review
Reviewed 3 days ago
NEW
via mobile

It was flight SN0501 Brussels to (JFK) New York. Wow Excellent service food and inside flight nice and clean. Wide comfortable seating entertainment was good enough. Indeed it lives up to its name of Brussels Airlines - a great way to fly ! Service crew were always smiling and willing to assist the passengers ! Had a great journey 👍👌⭐😍😊👏🇹🇩🇹🇩🇹🇩

International Economy Brussels - New York City
Helpful?
Thank MR H
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Very nice flight... Good food and beverages... Very nice crew members... Aircraft is also excellent... I recommend this flight... Cost also very economical....the flight duration was about 8 hours. But didn't felt boring...

International Economy Brussels - Mumbai
Helpful?
Thank Girish T
Rugby, United Kingdom
Level 5 Contributor
50 reviews
31 helpful votes
Reviewed 4 days ago
NEW
via mobile

Firstly all the airline staff were really pleasant and extremely helpfully, plane was spotless on both legs of the journey , seats have ample leg room even for me at over 6feet , I would recomennd this airline without hesitation.

Europe Economy Birmingham - Brussels
Helpful?
Thank paul h
See travel tips for airlines
“Try to use nicer Airlines”
nadioo, 16 Feb 2018 | Read review
“Don't fly with them”
doronbron, 16 Feb 2018 | Read review
“There are some window seats in which you sit by yourself and have twice as much space. Choose it.”
Gazap0, 13 Feb 2018 | Read review
“It;s fine: you get decent quality for low price. I Always recommend Brussels Airlines”
DreamCommander, 8 Feb 2018 | Read review
“Don’t boom, pay a little more for better service”
186Sophiep94, 6 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.

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