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Brussels Airlines

3,411 Reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium +32-0902-51-600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,411 Reviews from our TripAdvisor Community

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3,411 reviews from our community

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Showing 1,201: English reviews
Milan, Italy
Level 6 Contributor
112 reviews
29 helpful votes
Reviewed 25 May 2016

It was very sad travelling into Brussels after the muslim terrorist attacks. The flight was quite empty, Brussels airport was missing all the hustle and bustle it used to have and worst of all you could still smell the smoke in the airport. Never the less Brussels Airlines put on a good show. Friendly and efficient service, everything as at...

Europe Economy Milan - Brussels

Thank DCrack
Lausanne, Switzerland
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed 23 May 2016

Nothing extraordinary, nothing bad, first flight was not on time and second was OK. No problem with the booking and the boarding pass. The on-bord staff was as friendly and pro as it should be.

Europe Economy Canton of Geneva - Belfast
Thank Lorrysa
Renton, Washington
Level 6 Contributor
147 reviews
22 helpful votes
Reviewed 23 May 2016

Took this quick flight from Brussels to Venice on one of our stops in Europe. I found this airline to be accommodating and friendly. I would definitely use them again or recommend this airline if anyone is traveling in Europe to this destination. Very affordable.

Europe Economy Brussels - Venice
Thank NWPackerBacker
Level 6 Contributor
168 reviews
112 helpful votes
Reviewed 22 May 2016

We have been flying Brussels Airlines, and before that Sabena, for many years now and always enjoyed the overall good service and level of professionalism of the staff. Of course, we had several delays and cancellations over the years, but everything was always well dealt with. On this last occasion, we had a very good flight going and back with...

Europe Economy Brussels - Bologna

Thank patrickbelgio
Level 5 Contributor
47 reviews
21 helpful votes
Reviewed 20 May 2016

One of the best flights. Adequate legroom. Large touch screen entertainment system. Good food. On time. No complaints.

International Economy New York City - Brussels
1 Thank Helen E
Mbarara, Uganda
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed 19 May 2016

We left Entebbe international Airport in Uganda and i was heading to Holland, i had a memorable experience and i will always support Brussels

International Economy Entebbe - Amsterdam
Thank The Great Trekk... S
Level 3 Contributor
22 reviews
5 helpful votes
Reviewed 18 May 2016

Booking went perfect, on-line check went perfect. Left home at 6:15 am and were having breakfast at 7 am after security check. Never taught it would go that fast after the attacks. The boarding process was fine and the plane left exactly on time. The on board staff was very professional and friendly.

Europe Economy Brussels - Hamburg
Thank Patrick T
Houthalen, Belgium
Level 6 Contributor
213 reviews
38 helpful votes
Reviewed 18 May 2016

Because of the terrorist attack there was a lot of security measures , but that is not the airlines fault. However , when we finally got trough security , there was no clear sign that told us were to go. Someone from Brussels airline even send us in the wrong direction !! It seemed that almost every flight from Brussels...

Europe Economy Brussels - Athens

2 Thank jo s
Weston-super-Mare, United Kingdom
Level 6 Contributor
208 reviews
77 helpful votes
Reviewed 18 May 2016

Recently took the city hopper from Brussels to LHR which is supposed to take about 45 minutes. Due to the recent problems at Brussels Airport we were advised to arrive extra early. Having just passed security I received a text to say the flight was delayed over 3 hours. We were scheduled to leave at 16.45 CET and eventually left...

Europe Economy Brussels - London

2 Thank Westonsupermackem
Level 2 Contributor
5 reviews
10 helpful votes
Reviewed 18 May 2016

I flew Brussels Airlines from Brussels to New York. Once at destination my luggage has not been delivered. I received it 3 days later: it has been forced, the lock has been broken and the zip damaged. I took pictures about that and thrown the luggage away. The customer service doesn't want recognize any reimbursement of luggage because: 1) I...

International Economy Brussels - New York City

2 Thank alid2000it
See travel tips for airlines
“pay for extra leg space”
Lesotlylaisse, 9 Mar 2018 | Read review
“Extra legroom seats are worth it on flights to Africa, not worth the money on this plane to/fro NY”
P1153ZJtoml, 4 Mar 2018 | Read review
“You will get what you would except from a budget airline, so go ahead and book with them.”
TBBoy72, 4 Mar 2018 | Read review
“Go with Delta, Emirates bot not United or Brussels Airlines.”
tincupgolfer, 3 Mar 2018 | Read review
“Always better with priority boarding”
Italybird, 2 Mar 2018 | Read review
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About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.

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