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Brussels Airlines

Headquarters: B. House, Brussels Airport Building 26, Diegem, Machelen Belgium B-1831
Overview
3.08,381 reviews
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About Brussels Airlines

Airline Alliance

Star Alliance
Headquarters: B. House, Brussels Airport Building 26, Diegem, Machelen Belgium B-1831

Airline Summary

The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.
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8381Reviews
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ANDREW W wrote a review Aug 2024
4 contributions
Brussels - Vilnius
Europe
We had a positive experience with Brussels Airlines. I had paid in advance for seat reservations. Then at last moment they changed aircrafts and messed with our reserved seats. This happened last minute, once our ability to change them back had closed. The customer service…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anisa m wrote a review Aug 2024
1 contribution
Atlanta - Nairobi
International
As a seasoned traveler I have never experiences such anxiety with an airline. While traveling for work my luggage containing my medication and my valuables was lost. When I landed in Kenya I filed a report and wasn’t told my luggage was being held in Brussels and would be sent…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kate L wrote a review Aug 2024
1 contribution
Brussels - Kigali
International
Not the check in people laughing, exchanging pleasantries, small talks, and browsing on their phones while there is a line of Africans waiting. They top it when they had a briefing right in front of us. AND, not them looking at us as if we are below them. They weight your carry…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Chakra R wrote a review Aug 2024
1 contribution
Prague - Brussels
Europe
My flight from. Prague to Brussels on 8th of august was horrible with this airline … the shakes a lot .. was very afraid ..would not travell with this airline again
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sam P wrote a review Aug 2024
7 contributions
Brussels - Genoa
Europe
Our bagage got lost and we got zero help. Three weeks later we are still without bags and no information what so ever. The help desk people are horrible and have no skills nor info. We will never fly with this company again.
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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My 5 months old new luggage
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Vania D wrote a tip 9 Sept
"Take your luggage with you and be prepared for flight delays if flying out of Bologna - not sure about other airports, but 2 hours minimun"
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OGMaggie wrote a tip Aug 2024
"Use airtags for your luggage and be prepared to fight like heck if a problem arises. You have to do everything for yourself and beg for help"
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Stay25099493932 wrote a tip Jul 2024
"If you're going to Brussels Airport make sure to arrive 3 hours beforehand, very crowded"
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Mark G wrote a tip Jul 2024
"Choose another airline."
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FarAway55173015230 wrote a tip Jul 2024
"Avoid at all costs!"
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