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Brussels Airlines


3,884 reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium +32-0902-51-600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,884 Reviews from our TripAdvisor Community

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3,884 reviews from our community

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Showing 1,374: English reviews
Maastricht, The Netherlands
Level 5 Contributor
49 reviews
9 helpful votes
Reviewed yesterday
NEW

Check-in with travelling group. No problems and good service. Various policy on handluggage, 1 or 2 pieces, depends on individual employee. Better one rule and stay in charge!

Europe Economy Brussels - Porto
Helpful?
Thank Laur R
Ostend, Belgium
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Comfortable, enough space for your legs, helpfull stewards with a big smile. Flight on time. Good food ( I took Begian fries and a beer).

International Economy Agadir - Brussels
Helpful?
Thank jessiedc
Mons, Belgium
Level 6 Contributor
212 reviews
81 helpful votes
Reviewed yesterday
NEW

This flight starts at 6h55 am, following regular instructions to be at airport 2h before departure, I woke-up at 4h to be at 4h55 in airport. The ground staff did not show-up on time and check-in operations started at 5h40. Would it have been shared ahead of time, I would certainly have enjoyed my bed for an extra 45 minutes....

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Europe Business Class Berlin - Brussels

Helpful?
Thank XavierMelisse
Level 6 Contributor
131 reviews
30 helpful votes
Reviewed 2 days ago
NEW

Check in in Hamburg was very fast, transfer at Brussels Airport was perfect, departure on both stretches were on time, the service on board was as good as I've expected it, the food offered was even better than last time (more than one year ago)

International Business Class Hamburg - Entebbe
Helpful?
Thank Gerd F
2 reviews
Reviewed 2 days ago
NEW
via mobile

Nasty all the way, ground staff at T shuttle bullying. Flight late. Never, never again! I will avoid this lot at all costs.

International Economy London - Entebbe
Helpful?
Thank Willem D
Nassau, New Providence Island
Level 4 Contributor
33 reviews
5 helpful votes
Reviewed 3 days ago
NEW

When we flew to Spain, we were only separated by the aisle. When we flew back home, we were 11 rows apart.

Europe Economy Brussels - Seville
Helpful?
Thank Tania V
Brussels, Belgium
1 review
Reviewed 4 days ago
NEW

Brussels Airlines managed to cancel the flight for the SECOND time in a row. They re-booked to a flight the next day, with a 17 hour delay of the arrival time, on a WEEKEND TRIP! Well, that is if the flight actually lifts on the expected time tomorrow, which I certainly don't trust they will by now. So far no...

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Europe Economy Stockholm - Brussels

Helpful?
Thank ennaianaia
Milan, Italy
Level 5 Contributor
72 reviews
19 helpful votes
Reviewed 4 days ago
NEW

I use often the service of B.Airlines. Very good in time and cost. they use the finger in the hub, so no long waiting time

Europe Economy Milan - Brussels
Helpful?
Thank ilBertino
Manchester, United Kingdom
Level 3 Contributor
16 reviews
11 helpful votes
Reviewed 4 days ago
NEW

I missed my flight from Edinburgh to Prague, so I paid the extra money for an expensive new flight with Brussels Airlines and made a point in checking that my return flight was okay. But it was not. I didn't know that because I had missed the first part of the booking, they cancelled my return flight (no refund). So...

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Europe Economy Edinburgh - Prague

Helpful?
Thank AuntieLizzie
Haacht, Belgium
Level 6 Contributor
490 reviews
332 helpful votes
Reviewed 6 days ago
NEW

I always choose Brussels Airlines, if they fly on the destination I want to visit. Staff is friendly and everything is well organized. The phone app works good as well, you can check-in 24 hours before the flight. So if you have only carry-on luggage, you can go straight to the gate, just show the ticket on your phone at...

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Europe Economy Brussels - Nice

Helpful?
Thank Globetrotter045
See travel tips for airlines
“My 2 children (7 + 10y) were very comfortable during the flight.”
97irisg, 22 May 2018 | Read review
“As soon as you can (24 hours before departure) book your ticket (seat) on line. This is really easy to do.”
115annv, 22 May 2018 | Read review
“Stay well clear”
napper034, 22 May 2018 | Read review
“Good, nothing special.”
63christo, 21 May 2018 | Read review
“Book early for best prices”
E6604GKkevinj, 21 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.
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