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  • Jetstar Asia Airways - Singapore

Jetstar Asia Airways - Singapore

3.5 of 5 bubbles
459 Reviews
Headquarters: Singapore Changi Airport T1 PO Box 323, Singapore 918144 Singapore +65-6499-9702 Website
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 2.5 of 5 bubbles
    Food and Beverage
    2 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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459 Reviews from our TripAdvisor Community

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459 reviews from our community

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Showing 349: English reviews
Dusseldorf, Germany
Level Contributor
25 reviews
2 of 5 bubbles Reviewed yesterday NEW

I preordered seat 1F and a meal(snack) So far so good, but as I found out later the snack was a sandwich it was over the expirey date and later I really felt sick.

Southeast Asia Economy Penang - Singapore
Review collected in partnership with Sky-tours

Thank benedict47
Level Contributor
46 reviews
12 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

Flew by Jetstar to Bangkok in March. Upon reaching Changi Airport, was surprised to see no counter staff. Instead, there were rows of check-in machines. First check-in machine was to print the boarding pass and luggage tag. Though first time trying, was a breeze! Second check-in machine was to load the luggage at the counter. Also did not pose any...

Southeast Asia Economy Singapore - Bangkok

Thank josephlO6676TG
Level Contributor
86 reviews
41 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

The planes are new, clean and adequate leg room. Be totally sure that the cost of the ticket includes BAGGAGE allowance (your ticket will be so marked). ALL food and drink on this airline are costly (Singapore $6 for water, tea, coffee, soft drinks) - (Singapore $12 up for a meal)...recommend that you PRE-ORDER the food/drinks not even water is...

Southeast Asia Economy Singapore - Manila

Thank VirginiaMamababs
Ljubljana, Slovenia
Level Contributor
55 reviews
5 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW via mobile

Everything was smooth with Jetstar, however our flight was just 1.5 hour. Clean plane, enough leg room and comfortable seat. No on flight entertainment. Staff very friendly and helpful. Recommend for flying on a budget, specially if you don't have check in luggage.

Domestic Economy Hanoi - Da Nang
Thank Primalina
Level Contributor
4 reviews
2 of 5 bubbles Reviewed 1 week ago NEW

Prices are not always good. But service definitely not good. Had the group bookings for family to come down for wedding, had bookings back to visit the families, none of them are actually put a smile on me or my family's faces. Special checked in my luggage at another counter with the fragile/ special care sticker on. Came out with...

International Economy Darwin - Singapore

Thank ba55ark
New York City, New York
Level Contributor
131 reviews
64 helpful votes
4 of 5 bubbles Reviewed 1 week ago

The best part of Jetstar airways is its price, but the features are not so great. I flew from Singapore to Hong Kong which is a 4hr flight and there were no Tvs and no wifi. For a modern carrier to not offer one of those, is outrageous in modern day. The service was very good as the flight attendants...

Asia Economy Singapore - Hong Kong

Thank cjkranz
Victoria, Australia
Level Contributor
3 reviews
2 of 5 bubbles Reviewed 1 week ago via mobile

Flight cancelled and moved to Emerates 2 hours later which was fine. However, paid for business class with Jetstar and via live chat they confirmed they hsd transferred the booking to business class at Emerates it didnt happen. They eould not provide a transcript of the conversation as proof and when i entered live chat again and confirmed business transfer...

International Economy Singapore - Melbourne

Thank Leanne N
Perth, Australia
1 review
3 of 5 bubbles Reviewed 1 week ago

Never travelled with Jetstar Asia before -Definitely won't again. [Part of group booking ( wedding) -so flight came with it}. I guess this is standard for a low cost carrier-people endure the discomfort of seating and zero service for low airfares -but when you flight is 5+ hours -and at night -you are very glad to get off. Seats very...

International Economy Perth - Phuket

Thank hanleyp2017
Montreal, Canada
Level Contributor
187 reviews
75 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Flew to Saigon ftom Singapore with Jetstar.service was great,friendly,modern check in.worry free budget airline.Recommend them

Southeast Asia Economy Singapore - Ho Chi Minh City
Thank sultanofsin007
Melbourne, Australia
Level Contributor
52 reviews
29 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Would definitely use Jetstar Asia again. On time, courteous staff welcoming and helpful. No complaints everything to good standard

Southeast Asia Economy Singapore - Siem Reap
1 Thank belinda m
See travel tips for airlines
“Next time I travel with Air Asia a really good lowcost airline”
 of 5 bubbles benedict47, 25 Mar 2017 | Read review
“Be sure to pre order food/drink should you wish to have on the flight (that includes drinking water).”
 of 5 bubbles VirginiaMamababs, 23 Mar 2017 | Read review
“Getting an extra legroom seat is worth it”
 of 5 bubbles cjkranz, 19 Mar 2017 | Read review
“If young , flight times short , flight times good -OK, if not go with an airline with entertainment, comfort and good flight times.”
 of 5 bubbles hanleyp2017, 17 Mar 2017 | Read review
“Do not use Jetstar”
 of 5 bubbles 556hasant, 5 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Asia Airways - Singapore
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.

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