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China Eastern Airlines


3 of 5 bubbles
1,152 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,152 Reviews from our TripAdvisor Community

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1,152 reviews from our community

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Showing 658: English reviews
Level Contributor
12 reviews
4 helpful votes
2 of 5 bubbles Reviewed yesterday NEW via mobile

The entertainment onboard was limited, the food substandard and while friendly communication is challenging as many flight attendants do not speak English. This is a full service carrier that feels like a budget carrier.

International Economy Sydney - Shanghai
Helpful?
Thank Mitch H
Toronto, Canada
Level Contributor
96 reviews
9 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I was looking for the cheapest and shortest flight round trip and found it with China Eastern. I was very surprised at the level of service, quality of the food and snacks, cleanliness of the aircraft and the overall comfort on board. Checkin, transition at the gate and boarding was very smooth and the counter staff and the on board...

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International Economy Toronto - Manila

Helpful?
Thank Gene S
2 reviews
1 of 5 bubbles Reviewed 2 days ago NEW via mobile

The worst airline possible for customer service. I misspelled my friends name by one letter and they couldn't change it. I had to pay a cancellation fee of $200 and find a new flight. Cannot believe this happened over one letter. It was my fault I know, but I don't get how you can't just change one letter... Guess you...

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International Economy Toronto - Bangkok

Helpful?
Thank Jonas Ezekiel V
Tasmania, Australia
Level Contributor
115 reviews
32 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I did not know what to expect. I just went for the cheapest ticket. It was great. Melbourne check in swift. The in flight food was fantastic and so much of it. Free in flight entertainment and good comfortable seat. The air crew were very attentive and lovely and friendly. The only down side was the stop over at Pu...

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International Economy Melbourne - Vancouver

Helpful?
Thank chris w
Riyadh, Saudi Arabia
Level Contributor
41 reviews
8 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

I wasn't expecting much, having flown the likes of Cathay, Etihad and Emirates. But flying China Eastern was a pleasant experience. Yes, it may not be the best, but I can say they are better than any airlines the other airlines I've flown with. And the cabin attendants were more congenial that I expected. Probably the only downside is the...

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International Economy Manila - Toronto

Helpful?
Thank Nicko_Uy
london
Level Contributor
114 reviews
75 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

food was horrible, only beer was available, used buses for boarding, uncomfortable seats, check in opens 2,5 hours before departure

North Asia Economy Shanghai - Osaka
Helpful?
2 Thank tonyhalik
Portland
Level Contributor
39 reviews
38 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

We had the good luck to be upgraded on our flight to Shanghai which was delightful. It was such a pleasure to fly in a pod for 15 hours. The flight attendants were attentive and courteous but the service was a little bit off. My husband was seated on the opposite aisle and the service levels varied from my side...

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International Business Class Toronto - Shanghai

Helpful?
Thank christinabacardi
Hong Kong, China
Level Contributor
44 reviews
24 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Was flying there the previous day and took the return flight the next day. Same flight attendant noticed me. When she was distributing snacks I said I am vegetarian and I don't need anything its fine. She was very persistent that I must eat something and brought the Crew Meal which was vegetarian. Ofcourse I did not take it bcs...

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Asia Economy Wuxi - Hong Kong

Helpful?
Thank Ramhkg
Toronto, Canada
Level Contributor
6 reviews
5 helpful votes
2 of 5 bubbles Reviewed 6 days ago NEW

Let me start by saying I've been traveling to Thailand since 1986 and I've traveled with a dozen different airlines. This was the strangest flight yet. I was only visiting for 30 days so no visa required. At the check-in counter they insisted I have a visa...that took 20 minutes to straighten out. The person in my seat that I...

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International Economy Toronto - Bangkok

Helpful?
3 Thank 719freqtraveler58
Level Contributor
4 reviews
2 helpful votes
4 of 5 bubbles Reviewed 1 week ago NEW

Our family of 6 recently flew with China Eastern twice, from Beijing to Shanghai and then Shanghai to Hong Kong. On both occasions, the flights were on time and all staff members were friendly and professional. We found the meals to be pleasant and in particular, the presentation in the child meals was outstanding! Often times, you feel like meal...

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Domestic Economy Beijing - Shanghai

Helpful?
Thank MelanieLW
See travel tips for airlines
“Go for middle forward bulkhead. No one in front.”
 of 5 bubbles 321chrisw, 22 Mar 2017 | Read review
“no option in their website to check in online, so best be early for check in to have more options for seat selection.”
 of 5 bubbles Nicko_Uy, 21 Mar 2017 | Read review
“If you can avoid sitting in hospitality class - you'd be well served.”
 of 5 bubbles christinabacardi, 18 Mar 2017 | Read review
“Maybe business class or first class but that won't help at the airport itself. They were in the same line up as everyone else.”
 of 5 bubbles 719freqtraveler58, 18 Mar 2017 | Read review
“ear plugs maybe needed”
 of 5 bubbles , 17 Mar 2017 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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