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China Eastern Airlines

5,226 reviews
Headquarters: 2nd Floor Citibank Tower, No. 33 Shanghai Huayuanshiqiao Road, Shanghai China 201202
Overview
3.05,226 reviews
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About China Eastern Airlines

Airline Alliance

SkyTeam
Headquarters: 2nd Floor Citibank Tower, No. 33 Shanghai Huayuanshiqiao Road, Shanghai China 201202

Airline Summary

Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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GoPlaces38482266840 wrote a review 12 Apr
North Shore, New Zealand1 contribution
Hong Kong - London
International
My five year old and I were stuck in Hong Kong and had to desperately buy last minute tickets to London, China Eastern had the cheapest fare by far!! at least $1500 less than other airlines! so we booked right away, but I was little worried about the overall reliability and service we'd be getting at that price. China Eastern really surprised me, I was so impressed by the kindness and professionalism of the crew, the food was good, the aircrafts we boarded were comfortable and cleaner than some rated higher that i'd been on. The only fault would be entertainment options were limited and no usb-c charging ports but those are first world problems and we were just happy to be on board. Highly recommend and will definitely be flying with them again in future.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ollie Wilde-Mason wrote a review 9 Apr
Chester, United Kingdom11 contributions6 helpful votes
Denpasar - London
International
Serving some of the worst food I've eaten on a plane in my life, meat didn't taste like it came from any farms animals I know of.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Patrik J wrote a review 4 Apr
Florida4 contributions2 helpful votes
Shanghai - London
International
There are two things China Eastern Airlines do well, get you to your destination on time, and safely. And that's it. Everything else is a challenge. The seat was way too uncomfortable for a 13 hour flight, just cheap material, as was all of the insides of the plane. I paid extra for an exit seat and the table top hung at an angle broken. When serving dinner the flight attendant first got some cloths to put under my tray to stabilize it, but that did not work so I used my knees to hold it up. The TV was stuck on a map of Beijing for the entire trip and even a simple request for a glass of red wine went "no" ...and she walked away (I later learnt they only serve Chinese beer). Thank God it's an Airbus, I would hate to see what a Chinese plane would be like if they cannot get the basics together.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ocean_Ranger wrote a review Mar 2024
Perth, Australia356 contributions115 helpful votes
Langfang - Xi'an
Domestic
Three internal domestic economy flights and no complaints. Half the cost of Air China Check in was straight forward and professional, boarding for the most part everybody was respectful, seat and leg room better than most airlines, food was a pleasant surprise and for me really good tasting and portion size, cabin crew all friendly, I never used the inflight entertainment system so can't comment on that. The longest flight was 3 hours, I would imagine for me 6 hours would be the max in economy class. 2 out of 3 flights on time, the third was delayed by 30 minutes. If flying from Beijing take note the flights arrive and depart from Daxing, which is approx 1 hour by taxi from Beijing city centre at 5am. Overall a very good experience.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karol K wrote a review Mar 2024
2 contributions
Paris - Shanghai
International
I asked several people to change my seat to a business seat and that I would pay, seeing that more than half of the business and first class class was empty, they told me they couldn't, another person said I had to pay 10k dollars, another person said 1800e, another person said they couldn't sell it, and during the flight someone else changed to business class
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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GoPlaces38482266840 wrote a tip 12 Apr
"If you have children, bring a tablet or iPad loaded with games and downloaded movies, not many options for kids in-flight"
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Patrik J wrote a tip 4 Apr
"I cannot think of anything that would improve such a bad experience,I guess find a non Chinese airline. "
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Richard W wrote a tip Mar 2024
"We also upgraded for the return flight and just enquired at check-in. "
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Max K wrote a tip Mar 2024
"Download stuff to watch before flight. Pre book an aisle or window seat as the flights I was on were packed. Check in the night before."
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UK G wrote a tip Mar 2024
"Bring your own food, snacks and films. "
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Round TripOne-wayMulti-city
Depart
Mon, 29/04
Return
Mon, 06/05
Travellers
1, Economy