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China Eastern Airlines


2,853 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,853 Reviews from our TripAdvisor Community

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2,853 reviews from our community

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Showing 1,737: English reviews
Montpellier, France
2 reviews
Reviewed today
NEW

+ pleasant and careful crew, satisfactory food, - uncomfortable, no subtitle even in english for any movie The biggest problem is the other passengers in general

International Economy Paris - Tokyo
Helpful?
Thank ClaraBaffe
Anglesea, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

A very comfortable 10 hour trip in a new and clean aircraft (A330). The Business Class seats were comfortable with plenty of room. The cabin staff were polite and neat and all seemed to speak English and were helpful. The food wasn't quite to my taste but everyone else seemed to enjoy it.

International Business Class Shanghai - Melbourne
Helpful?
Thank langy152
Atlanta, Georgia
Level 6 Contributor
159 reviews
27 helpful votes
Reviewed 3 days ago
NEW

I was able to use miles for this flight with my Delta Account. China Eastern is one of the SkyTeam members, and that is the airline that Delta organized for me. I had no choice if I wanted to use miles. But if I was paying for the flight, China Eastern would not have been my first choice. Flight attendants...

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International Economy Los Angeles - Cebu Island

Helpful?
Thank oceanquest33
Bossier City, Louisiana
Level 6 Contributor
162 reviews
35 helpful votes
Reviewed 3 days ago
NEW

On a 15 hour flight, we received food service about 1 1/2 hour after departure and did not get another food service until 10 hours later. Nearly starved before that service. Flew many, many times before. Will never fly this airline again. Worst service I have ever experienced!!!

International Economy Shanghai - New York City
Helpful?
Thank Johnnie W
Level 5 Contributor
62 reviews
10 helpful votes
Reviewed 3 days ago
NEW
via mobile

Frankly, it was better than we expected after travelling on other Asian airlines. For a budget airline, it is really good. The seats had a good space, were clean and functioning. The seat table worked. The magazines were all there. We got free blanket and pillow. We also got free snacks of peanuts, cake and one bread with a bottle...

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North Asia Economy Hanoi - Shanghai

Helpful?
Thank Flore N
1 review
Reviewed 3 days ago
NEW
via mobile

They are crap when things don't go as plan. Worse they will load you on a plane to wait 45 mins...And keep you on the runway for 45 mins to avoid a penalty and bad record of their performance. No principles....

Southeast Asia Economy Yantai - Kuala Lumpur
Helpful?
Thank Josh O
San Francisco, California
1 review
2 helpful votes
Reviewed 4 days ago
NEW

Management at Shanghai was mismanaged and none was available to tell where to go for assistance. They provided us another flight after but it was not a good experience. I would avoid this flight if I will travel with family or parents.

International San Francisco - New Delhi
Helpful?
2 Thank jbverma
San Antonio, Texas
Level 6 Contributor
221 reviews
49 helpful votes
Reviewed 5 days ago
NEW
via mobile

Bought business class tickets for the mostly overnight flight from Siem Reap to Shanghai. Larger seats, more legroom and extra luggage allowance made it worthwhile.

North Asia Business Class Siem Reap - Shanghai
Helpful?
Thank Alanhimmelstein
San Antonio, Texas
Level 6 Contributor
221 reviews
49 helpful votes
Reviewed 5 days ago
NEW
via mobile

We flew from Shanghai to Siem Reap for a few days of touring. The cost of business class was very little different from coach so we purchased business. It provided us club access at Pudong airport which was nice. It is a 4+ hour flight and the extra hip and leg room was worth it.

Southeast Asia Business Class Shanghai - Siem Reap
Helpful?
1 Thank Alanhimmelstein
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 5 days ago
NEW

WORST AIRLINE EXPERIENCE EVER! On-line check in unavailable. Closed check in counter at airport an hour before flight even left, and no customer service desk available. I arrived at airport 1 hour before departure time due to Colombo's crazy traffic and was unable to get on my flight.. even though it was still on the ground and boarding hadn't begun....

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International Economy Colombo - Calgary

Helpful?
2 Thank Kelsey M
See travel tips for airlines
“Going to Asia?... try Korean Airlines”
oceanquest33, 15 Jun 2018 | Read review
“Avoid this airline if at all possible!!”
JohnnieW529, 15 Jun 2018 | Read review
“Be extremely careful that your docs match. Have check in only during the day. Use a travel agent for the booking.”
Jackleisurepro, 13 Jun 2018 | Read review
“enjoy the service and relax”
AndrewTowers1957, 12 Jun 2018 | Read review
“Don't use them”
KevinM327, 11 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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