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China Southern Airlines


2,673 Reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,673 Reviews from our TripAdvisor Community

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2,673 reviews from our community

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Showing 1,914: English reviews
Seattle, Washington
Level 4 Contributor
34 reviews
5 helpful votes
Reviewed yesterday
NEW

I traveled Vancouver to Dhaka and back. Flight was delayed 2.5 hrs at Vancouver no reason given , flight managed to arrive at Guangzhou on time- go figure; bags did not arrive at final destination Dhaka. No China southern person at baggage carousel, no one spoke English at lost and found; no one answered the airlines phone at Dhaka or...

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International Economy Vancouver - Dhaka City

Helpful?
Thank chaudharani
Brisbane, Australia
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

I was a little bit worried about CSA as I had read a few not-so-good reviews; however my experience with them was great. We were economy passengers, but had sufficient leg-room, in-flight entertainment and great food options. My hubby is very tall and he got a seat at the bulk-head. The only issue he had was people waiting around for...

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International Economy Brisbane - Beijing

Helpful?
Thank 2018_JGC
Los Angeles
Level 3 Contributor
12 reviews
27 helpful votes
Reviewed yesterday
NEW

We flew round trip on China Southern, Los Angeles to Phuket, via Guangzhou, China. Outbound we were on a Airbus A380-800. ONLY FLY ON THIS PLANE IN ECONOMY IF YOU DO NOT HAVE CLAUSTROPHOBIA AND LIKE FEELING LIKE A SARDINE. I am 5'9", weight 180. My knees kept hitting the back of the seat in front of me. We continued...

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International Economy Los Angeles - Phuket

Helpful?
Thank bth40
Albufeira, Portugal
2 reviews
Reviewed yesterday
NEW

After a rather prolonged delay due to air traffic off Guangzhou. I loved the assistance and the willingness to help me, one of the hostesses, because in Bangkok I had the pick-up with limit of waiting. I did not know the company and it was a great surprise. I also made the Guangzhou-Paris routes and during all those hours always...

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Southeast Asia Economy Guangzhou - Bangkok

Helpful?
Thank saleslisboa
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 3 days ago
NEW

When I booked this trip, I noticed the mixed bag of reviews and decided to chance it for the value of Business Class seats. I'm overjoyed I went with them! The service at the counters, gates and on the planes was exceptional. All flights were on time and ready to go. I booked my connection in Guangzhou a little tight...

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International Business Class Los Angeles - Manila

Helpful?
Thank Roy H
Adelaide, Australia
Level 1 Contributor
2 reviews
Reviewed 3 days ago
NEW

Good service, Seats comfortable, Food was good. Quite a cold flight but was supplied blankets. Tv screen - mine was good after it was reset but hubby screen was terrible. But service to fix it was good, supplied a portable tablet to watch shows on.

International Economy Adelaide - Hanoi
Helpful?
Thank philspet2018
Beijing
Level 4 Contributor
24 reviews
8 helpful votes
Reviewed 3 days ago
NEW
via mobile

We recently travelled with China Southern from Beijing to Hanoi and returned from Phnom Penh to Beijing. Both flights were via Shenzhen. Check in at Beijing Capital Airport was a little trying. We queued for the Shenzhen flight (as Hanoi didn’t appear) for over 30mins only to be told we had to go to a ‘through check in desk’ as...

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Southeast Asia Economy Beijing - Hanoi

Helpful?
Thank Kathryn F
Escondido, California
Level 6 Contributor
783 reviews
283 helpful votes
Reviewed 3 days ago
NEW

We just returned last night from a 3 week trip to Asia. We flew China Southern Airlines LAX-CAN-MNL roundtrip (through Travelocity)no problems. Their website is a little tricky to use, but once I was able to understand it, I was able to get seat assignments in advance (for a price, of course). I couldn't figure out how to get/print boarding...

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International Economy Los Angeles - Guatemala City

Helpful?
Thank Rob M
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 4 days ago
NEW

On the 16th of March I went to the counters at Heathrow airport to get my boarding pass. The girl at the counter asked me for my visa. I explained that I was travelling to Vietnam for less than 15 days that according to the information provided by the Spanish Embassy in Hanoi I didn´t need a visa. The girl...

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International Economy London - Hanoi

Helpful?
Thank Elena R
San Francisco, California
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Purchased RT Business Class ticket from San-Francisco to Ho Chi Minh City, through Guangzhou, and realized, accidently, that one leg of the trip is in coach (ref VJUBXH). After numerous attempts for support, waiting on line 30 minutes or more each time, I finally connected with an english speaking representative, who told me that to correct their error I will...

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International Business Class San Francisco - Ho Chi Minh City

Helpful?
Thank Avnerb10
See travel tips for airlines
“To have the best flight with China Southern do not fly A380-800 economy.”
bth40, 25 Apr 2018 | Read review
“Just sit back and enjoy! Entertainment is guarantee and the food is very nice!”
saleslisboa, 25 Apr 2018 | Read review
“Look at stop over time (china 4hrs to long).”
philspet2018, 23 Apr 2018 | Read review
“Experience the interaction on line. Varify the documentation and relentless track the reservation, since it will change without notice”
Avnerb10, 22 Apr 2018 | Read review
“Choose another Airline”
janetmM3440IK, 20 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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