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China Southern Airlines

5,008 reviews
Headquarters: 278 Jichang Road, Guangzhou China 510405
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3.55,008 reviews
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About China Southern Airlines

Airline Alliance

SkyTeam
Headquarters: 278 Jichang Road, Guangzhou China 510405

Airline Summary

The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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5008Reviews
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Sophie M wrote a review 23 Feb
Calne, United Kingdom7 contributions
London - Melbourne
International
I can honestly say that I had a very pleasant experience on both my inbound and outbound flights. The service was exceptional from the staff on board! They were very attentive to all needs and incredibly professional. I can see a lot of negative reviews, however personally I had a fabulous experience and would recommend to all friends who are travelling that direction. Thankyou!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nga Đ wrote a review 21 Feb
Ely, United Kingdom1 contribution1 helpful vote
London - Hanoi
International
Cancellation with no reason, no announcement, no apologies . Been waiting too long to be served, asian is not their cup of tea
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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John Duc Manh wrote a review 21 Feb
2 contributions3 helpful votes
Hanoi - Belfast
International
Flying with China Southern was a nightmare. Staff refused to speak in English at Heathrow and two of the flights I booked with them had to be rebooked. It cost an extra 500 GBP to rebook and China Southern have done nothing. They havent even responded to the complaints except to say they are investigating. It has been 3 months. Be warned.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tirmezi wrote a review 19 Feb
Alicante, Spain1 contribution1 helpful vote
Bangkok - London
International
I booked my flight through their website and noticed the option that they offer a free stopover accommodation if transit time is over 8 hours and more. I really wanted to take this option and selected 23 hours stay at Guangzhou and was really looking forward to visit this beautiful city and my first visit to my dreamland China. After booking my flight I tried to book a hotel for my stopover through their website, find out that my type of ticket (Z) is not eligible for a stopover. Unfortunately, I was not given any other types of ticket which was eligible for the stop over. I haven't traveled yet but al least the customer service was quick to respond and saved me to be stranded at the airport for 23 hours. I really don't know how to book the flight which actually is eligible for a stopover. I wish they make it bit more clear so people have opportunity to book accordingly. It is bit upsetting but I will book my own accomodation and still I am looking forward to fly with them. Since my childhood, always wanted to visit China. I will update my review when I have finished my travel with them in the mid of March. I am sure that I will not be disappointed. Be aware when you make your booking. I don't know how to check the cabin code
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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André K wrote a review 19 Feb
Hefei, China285 contributions119 helpful votes
Hefei - Guangzhou
Domestic
Very limited space between the seats in economy class. Seats are also extremely uncomfortable. Our backs were sore for two days after the flight.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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the number of changes my flights have gone through
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John Duc Manh wrote a tip 21 Feb
"Book with a different airline. "
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Tirmezi wrote a tip 19 Feb
"Please check if you can get the free accommodation according to your ticket you purchased."
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Mitch wrote a tip 14 Feb
"Great service and I took advantage of extra baggage allowance"
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marlyn a wrote a tip 6 Feb
"Just Dont"
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puffinphilly wrote a tip 4 Feb
"n/a"
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Round TripOne-wayMulti-city
Depart
Thu, 14/03
Return
Thu, 21/03
Travellers
1, Economy