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Copa Airlines


5,450 Reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama +507-217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,450 Reviews from our TripAdvisor Community

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5,450 reviews from our community

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Showing 1,092: English reviews
Guatemala City
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed yesterday
NEW

I have booked my flight using expedia, i didn't do web check in. In Guatemala city during November and December there is a lot of people flying in /out. So the line for our check was too large, we were 6 pax, after one hour on the line one of the service people gave me an upgrade for a direct...

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Central America Economy Guatemala City - Panama City

Helpful?
Thank Ricardo H
Chitre, Panama
Level 6 Contributor
128 reviews
39 helpful votes
Reviewed 3 days ago
NEW

Copa is the ONLY way to fly in the Americas. The best quality service available in the air. Clean, well maintained aircraft that are staffed with friendly, helpful flight attendants. Delicious, fresh meals are served just like you are sitting at a restaurant. I dread the thought of having to get on a different airline than Copa. Buen viaje

Caribbean Business Class Panama City - Santo Domingo
Helpful?
Thank PanamaVagabond
Massachusetts
Level 6 Contributor
125 reviews
60 helpful votes
Reviewed 4 days ago
NEW

We were very pleased with this airline. Flights were all on time, personnel was professional and courteous and seats were more comfortable than AA and United by far! Two minor glitches: we didn't know we needed to reconfirms the special meal 48 hr before each flight, so we only had the meal requested on our flight from Boston, not on...

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International Economy Boston - Guayaquil

Helpful?
Thank Pvblue
Rio de Janeiro, RJ
Level 4 Contributor
41 reviews
4 helpful votes
Reviewed 5 days ago
NEW

Good experience to web check-in and seat reservation. Airplanes with good space for legs and very clean. Polite, attentive and available stewards throughout all flight. Excellent onboard service, complete with several options. No Wi-Fi available and poor entertainment option to long flights. Very good option to reduce costs to travel through Americas.

Central America Economy Rio de Janeiro - Panama City
Helpful?
Thank cbarcha
San Jose, Costa Rica
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Very good experience, they give really decent food and snacks, they sent the luggage directly to destination and it was very timely!

International Economy San Jose - Orlando
Helpful?
Thank Ronaldbm12
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 6 days ago
NEW
via mobile

I super recommend this air line. Very pontual which is the most important when you are connecting flights. The service on board is great too. So this is my second experience with them and I am so happy to be able to share it with you all. Best, Leandro

International Economy Belo Horizonte - Cancun
Helpful?
Thank Leandro C
Freeport, Caroni, Trinidad and Tobago
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 1 week ago
NEW

Good service, very friendly staff. Alcoholic beverages such as wine and whisky are also served in Economy. Food is served on flight. My preference is vegetarian and I have this selected on my Copa profile yet they don't seem to cater towards vegetarian. I just settle for having the plantain chips and pass over the sandwich to someone who's willing...

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International Economy Port of Spain - Panama City

Helpful?
1 Thank Ravesh L
Los Angeles, California, United States
Level 3 Contributor
22 reviews
9 helpful votes
Reviewed 1 week ago
NEW

At first I wasn't sure what my experience would be on this foreign carrier, but I needed to save some money on airfare to Costa Rica to attend a friend's destination wedding. I was so pleased to fly on Copa Airlines. While the email communication were in Spanish, it was easy to click on the English language tab and get...

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International Economy Los Angeles - Liberia

Helpful?
1 Thank AngelaFoodTravelGuru
Toronto, Canada
Level 6 Contributor
104 reviews
17 helpful votes
Reviewed 1 week ago
NEW

This was actually a pretty decent airline. We flew business class and the seats reclined quit a ways back and were decently comfortable. Food was alright. The real issue is the Copa Club lounge at the Panama City airport - it's well below average for an airport lounge.

International Business Class Toronto - Panama City
Helpful?
Thank aeh91190
Huntington Beach
Level 4 Contributor
41 reviews
35 helpful votes
Reviewed 1 week ago
NEW

We always fly Copa because the offer by far the lowest-price Business Class service from the U.S. to South America. But the low price is there for a reason. If anyone were to do time-and-motion studies on inflight cabin crew movements, you would find the Three Stooges more efficient. More effective too. Food in Business Class used to be acceptable,...

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International Business Class Los Angeles - Porto Alegre

Helpful?
Thank fulgencio
See travel tips for airlines
“Excellent option to reduce travel cost into Americas, with stop-over in Panama City”
cbarcha, 7 Dec 2017 | Read review
“Check terminal needed to check in and which terminal departure gate is located. In LAX it's in different terminals.”
AngelaFoodTravelGuru, 5 Dec 2017 | Read review
“You just have to be patient.”
fulgencio, 5 Dec 2017 | Read review
“Better seats in the middle besides the emergency exit (17)”
radioterapeuta, 5 Dec 2017 | Read review
“only seat with reasonable space is behind business class or behind emergency exits. Emergency exits do not recline.”
OscarEMC, 5 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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