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Copa Airlines
Headquarters: Postal Code 0816-06819, Panama City Panama 06819
Overview
3.513,559 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Copa Airlines

Airline Alliance

Star Alliance
Headquarters: Postal Code 0816-06819, Panama City Panama 06819

Airline Summary

Panama flag carrier Copa Airlines (IATA: CM; ICAO: CMP) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).
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Samantha N wrote a review Yesterday
1 contribution
Toronto - Medellin
International
Absolutely horrific time flying with Copa. Apparently if you fly economy, that “class of ticket” means that if you have dietary restrictions, they don’t care! The website/ticket clearly said to call ahead if you had a dietary restriction to request a special meal. I called in ahead of time to ask about getting a vegetarian meal and was told that because I have an ECONOMY ticket, I could not have a special dietary meal. I flew with my family and am the only vegetarian so I was unable to eat at all the entire flight save for the small bits and pieces my family shared with me (thank goodness for cake). It’s absolutely ridiculous that in this day and age, you can’t accommodate legitimate dietary restrictions. I’ve flown on long haul flights to Asia in economy and had a ton of options — vegetarian, vegan, halal, kosher, you name it, they have it. For Copa Airlines to withhold meals from people on the basis of their dietary restriction just because they’re in economy class is truly horrendous. Not to mention, on the way home, I purchased alcohol at duty free and we had a layover where we were oddly made to go through security again and the airline was horrendous when we tried to get help with the alcohol bottles. They made us check our bag in after bought the alcohol in duty free and it came in a sealed duty free bag which we had no issues bringing onto the airplane on the first leg of the journey. We were forced to check our carry on luggage already so I didn’t even have my luggage to check in. Thank god the bottles didn’t break in my small bag that I brought along but all around horrendous service. If you are thinking of flying with Copa, here’s a tip: don’t!!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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natallie r wrote a review 16 Jun
2 contributions
Panama City - Miami
International
Steer clear of this airline. 8 back to back flights and on the last one Eduardo in Tocuman Airport Panama to Miami decided to ruin our fathers day and trip because our luggage that just went throgh 8 other flights didnt fit, and it was a connecting flight from copa! I couldn't understand what he was saying so he threatened to have me arrested and kept in their county and then had police ride on the plane and announced it over the intercom. I am 5 foot tall woman and he said i was an aggressive threat for not understanding a conversation!! I travel everywhere and have never been so disrespected. Copa airlines should be ashamed of how Eduardo treated my family. As a trip advisor I will no longer send any clients through this airline or airport. Disappointed is an under statement. Be ashamed of your employees !
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan T wrote a review 15 Jun
Salisbury50 contributions23 helpful votes
Panama City - Baltimore
International
Here's the good and bad. Copa has a direct flight from many US major cities to Panama. In business class from BWI to Panama, the seats laid flat and they provided a nice entertainment system with a variety of movies. On the down side, there is no vegetarian food option. The food that was offered was essentially not edible. In business class, they served a meal and then never came back to ask if we wanted anything else to drink. Not even water on a 4.5 hour flight.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eden H wrote a review 13 Jun
6 contributions
Panama City - Montreal
International
I bought a basic fare and I’m the terms and conditions it meant no changes. I accidentally booked y flight a day earlier and when I called I was able to reach a customer service agent within 2 min, and the agent tried his best to waive one of the fees off. In the end I was able to change it for 150cad which is great. The seats on the plane are average airplane seats and the flight was smooth
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Douglas wrote a review 13 Jun
Las Vegas, Nevada18 contributions
Las Vegas - Cartagena
International
I have always avoided South and Centro American airlines and only booked with the major American and European airlines. Well, Copa was amazing, friend staff from start to finish, new aircraft, amazing aircrew, they actually served a meal on board to all passengers. I will now use Copa for south of the USA travels.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Buisness class reg 737 PTY to SCL
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check in at Miami Internatinal
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737 Max always the best option from Copa
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Francesco S wrote a tip May 2024
"Don’t take it"
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Sergio A wrote a tip May 2024
"Use another airline"
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Nathan B wrote a tip May 2024
"Anytime you make a change with your flight, always, ALWAYS call and confirm the change went through. And ask twice. Trust no one. "
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Annie T wrote a tip May 2024
"Avoid Copa Airlines at all costs! Filthy plane and bad customer service."
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kakalito wrote a tip May 2024
"Please book with another provider"
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