I have always associated Emirates with a high standard of service, but my recent return flight left me frustrated and disappointed. The tray tables on our seats kept popping open every time the person in front adjusted their seat or whenever there was slight turbulence. This was not just a minor inconvenience—it made the flight uncomfortable and frustrating.
We addressed the issue with two different air hostesses, who would temporarily close the tray tables, only for them to pop open again shortly after. After repeatedly experiencing this issue, we had no choice but to leave them open for most of the flight. What made matters worse was the crew’s attitude. While we understand that not every issue can be resolved instantly, the dismissive response we received was disappointing. After the second complaint, it became clear that they were not going to take the matter seriously or offer any real solution.
This experience was in stark contrast to our outbound flight to Dubai, which was phenomenal. Emirates has a reputation for excellence, but this flight did not live up to that standard. It was my husband’s first time in Dubai. It’s disappointing to see such a difference in service, especially on an airline that prides itself on quality and customer care. I hope Emirates takes these issues seriously and ensures a more consistent experience across all flights.