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Ethiopian Airlines


3,855 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,855 Reviews from our TripAdvisor Community

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3,855 reviews from our community

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Showing 2,530: English reviews
1 review
Reviewed yesterday
NEW
via mobile

The worst customer service ever I had a surgery during my trip and after 3 weeks I decided to travel. I asked for a wheelchair on the day of travel in case I need it by calling the local office. The lady who picked up, Lima D'Silva, told me that I would need a medical form for this, but I...

Date of travel: January 2019
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Africa Economy Dar es Salaam - Cape Town Central

Helpful?
Thank Aliasgher J
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

If you want to discover the beauty and warmth of the reception of African black women do not hesitate to travel with the Ethiopian Airlines

Date of travel: July 2018
International Economy Antananarivo - Bangkok
Helpful?
Thank Herinarivo
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 2 days ago
NEW

This was not a flight I would like to repeat. The service was poor from the air hostesses. Whilst refreshments were given, many passengers rang their bells to get more refreshments and the air hostesses never came to attend to them. On one occasion I went up to where their station was and found one of the air hostesses fast...

Date of travel: January 2019
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International Economy Dubai - Addis Ababa

Helpful?
Thank wayneY1967NE
2 reviews
Reviewed 2 days ago
NEW

The Flight is not clean enough and type of service offered. The Type of service offered does not relate with the particular cost you pay compared to other airlines

Date of travel: December 2018
Africa Economy Dar es Salaam - Addis Ababa
Helpful?
Thank STIDAZY
Fort Lauderdale, Florida
Level 5 Contributor
71 reviews
24 helpful votes
Reviewed 2 days ago
NEW

Even though we read that this airline is the best or 2nd best in Africa, it was not for us, nor for many others we know. They changed our overseas flight the morning of our departure which made us lose a day of our vacation. Many other passengers were in the same boat. They put wrong dates on our itinerary,...

Date of travel: January 2019
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International Economy Fort Lauderdale - Kigali

Helpful?
Thank lindalovesgene
Minneapolis, Minnesota
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 2 days ago
NEW

This is the best airline to travel to Africa. The service and the class is great. The food and the flight is above nmy expectations. Nice service with on time flight.

Date of travel: October 2018
International Business Class Chicago - Addis Ababa
Helpful?
1 Thank Admas
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

My first impression of the airplane its self at first sight was not a positive one. The seats were tightly packed and rigid. The seats were very uncomfortable and made my neck stiff. The ride its self was bumpy and the service of the flight attendants was horrible. They were rude and not accomodative. I could hardly sleep because of...

Date of travel: January 2019
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Africa Economy Nairobi - Lilongwe

Helpful?
1 Thank rukudzojubileez
Barcelona, Spain
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 3 days ago
NEW

We were pleasantly surprised by Ethiopian Airlines. Having not known much about the company before, we were impressed by their service, the planes and on board entertainment and meals. The Addis Ababa Airport is not the most comfortable for a stopover but there seems to be constructioon happening for it. Hoping to see this African airline flourish. The only criticism...

Date of travel: December 2018
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International Economy Barcelona - Harare

Helpful?
Thank sezamekh
Johannesburg, South Africa
Level 4 Contributor
37 reviews
9 helpful votes
Reviewed 4 days ago
NEW

second time i have used ethiopian airlines and i will continue to do so. cheap flights and efficient services. the airport at addis adaba should have more restaurants and shopping but it is currently under renovations so looking forward to better transit experience. luggage allowance good. and fare good

Date of travel: December 2018
International Economy Johannesburg - Singapore
Helpful?
1 Thank Shehnaaz C
Oakland, California
Level 6 Contributor
76 reviews
12 helpful votes
Reviewed 4 days ago
NEW
via mobile

I needed to get home from Johannesburg, South Africa to California. The flight route took us from Joburg to Addis Ababa, Ethiopia to Dublin, Ireland then to Washington DC. I will avoid this airline the next time I travel because I did not need to go to East Africa and it added time to my flight. Also, we landed in...

Date of travel: January 2019
More 
International Economy Johannesburg - Washington DC

Helpful?
Thank bayareaglobetrotter
See travel tips for airlines
“Be sure to confirm your Flight ticket early as most of the times your on standby option”
STIDAZY, 15 Jan 2019 | Read review
“If you like queues and are really on a tight budget then it might be ok.”
SimamileN, 11 Jan 2019 | Read review
“Bring your own food, not just snacks but pack dinner/lunch food. Travel with cash.”
ilovethebeach2012017, 9 Jan 2019 | Read review
“Stay focused while transiting in Addis”
385andersp, 5 Jan 2019 | Read review
“Please download the application on your phone will help to check your flight status and board”
christellelwa, 5 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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