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Etihad Airways


10,398 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,398 Reviews from our TripAdvisor Community

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10,398 reviews from our community

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Showing 7,328: English reviews
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Well it was my first time on Etihad on a flight from Johannesburg to Istanbul via Abu Dhabi. No complains, flight was on time everytime. Good service as was expected and food was airline food. I have flown with a few other Eastern airlines and Etihad ranked the lowest in the group. Guess you get what you pay for.

International Economy Johannesburg - Istanbul
Helpful?
Thank Nico E
Abu Dhabi, United Arab Emirates
Level 3 Contributor
9 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

We traveled from Baku to Abu Dhabi on 9th August 2018. This our first ever flight with Etihad for over 12 years of living in Abu Dhabi. We were surprised thate theere was no hot meal but just sandwiches. The flight attendant said that they do not serve hot meal for short duration (less than 3 hours) flights. So here...

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International Economy Baku - Abu Dhabi

Helpful?
Thank Emil K
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

I like flying with Etihad because its services are good. Its value for money.The flights are on time. The cabin crew is smart and punctual.The seats in economy are pretty comfortable also. The food quality is not bad either.

International Economy Abu Dhabi - New Delhi
Helpful?
Thank Monisha R
Level 4 Contributor
31 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Ethidad customer services are ignoring my communications re delays, missed transfers, being stuck at our Geneva destination due to a 4+ hour delay in Abu Dhabi causing a 2 hour stay in Geneva Airport - etc, etc - and this is not what I expected from an Airline of this ( normal ) quality, service and reputation. Maybe they are...

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International Business Class Abu Dhabi - Canton of Geneva

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Thank Nigel M
Melbourne, Australia
Level 6 Contributor
174 reviews
63 helpful votes
Reviewed yesterday
NEW
via mobile

I must say I'm not overly impressed with Etihad Airlines economy class, not a lot of space available especially once the person in front reclines there seat. The other frustration is lack of water that gets offered during flight since it’s a Aussie requirement that all water bottles get taken from you at the gate lounge, so it makes the...

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International Economy Abu Dhabi - Melbourne

Helpful?
1 Thank Roger A
1 review
Reviewed yesterday
NEW
via mobile

We are a family of three, our flight got canceled on Saturday due to airport problems. We told the Etihad service desk that we need to get home as soon as possible as we need to work on Monday again. They offered us a return flight one week later and telling us this was the earliest date possible and that...

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International Economy Manila - Frankfurt

Helpful?
Thank Paul K
Athens, Greece
Level 5 Contributor
45 reviews
63 helpful votes
Reviewed yesterday
NEW

It is an average airline,a bit overpriced,compared to other airlines who perform long haul flights like Emirates.

International Economy Abu Dhabi - Singapore
Helpful?
Thank J0hn747
1 review
Reviewed 2 days ago
NEW
via mobile

Etihad’s organization is unacceptable. It’s a COMPLETE DISASTER. Our flight on the 18th of August at 18:50 EY243 from Manila to Abu Dabi was canceled yesterday. The company gave us NO further information. They did not provide us with accomodation for the night. We had to sleep at the airport. The company did not provide us with any food or...

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International Economy Manila - Abu Dhabi

Helpful?
Thank Carlos V
Auckland Central, New Zealand
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

Etihad left mine and 8 other passenger’s luggage in Abu Dhabi when we flew into Madrid, took two hours at the airport to report it, a day to locate it, another day to send it to Madrid, got a call saying it would be delivered the next day and that my only option was to spend a day of my...

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International Economy Melbourne - Madrid

Helpful?
1 Thank Andreighya
Bishkek, Kyrgyzstan
Level 6 Contributor
99 reviews
30 helpful votes
Reviewed 2 days ago
NEW

My relationship with Etihad Airways is quite old. I recently left Turkish air and made most of my trips via Abu Dhabi airport because of my friends' escort, and their nice loyalty program. The aircraft are luxurious and new, but the problem at the old low-ceiling airport, small lobby and corridors, few waiting chairs, the shopping areas are sticks nearby...

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International Economy Riyadh - Male

Helpful?
1 Thank suliman a
See travel tips for airlines
“If you book well in advance you get good deals too.”
, 19 Aug 2018 | Read review
“try to be far enough, as you can from the arabian family groups !”
164sulimana, 18 Aug 2018 | Read review
“Find a way to communicate with staff to arrange seating”
ramii524, 17 Aug 2018 | Read review
“Don't believe what they say.”
927shanazr, 16 Aug 2018 | Read review
“Travel with slightly less weight than allowance”
Smeetashah, 16 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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