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Finnair


4 of 5 bubbles
1,351 Reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland +358-600-140-140 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,351 Reviews from our TripAdvisor Community

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1,351 reviews from our community

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Showing 734: English reviews
Stockport, United Kingdom
Level Contributor
18 reviews
4 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

I have learnt from a number of experiences using Finnair that if you fly during the Winter they know how to deal with snow up to very deep. Staff are very friendly and will look after you. Sometimes they get it wrong and one time I was delayed over two hours in Helsinki for my flight to Narita. But, I...

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International Economy Manchester - Tokyo

Helpful?
Thank Cylas
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

This airline is really lousy. I had been waiting for finnair to mail me the certificate for my delayed baggage and damaged baggage Till now no reply. My travel insurance need those to process my claims. Preciously I flew Cathay Pacific, flight was delayed. Got the certificate from them less than 2 working days Finnair, no phone to call, email...

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International Economy Singapore - Ivalo

Helpful?
Thank BEN C
Boston, Massachusetts
1 review
5 of 5 bubbles Reviewed 5 days ago NEW

I had to fly because of my studies. I'm little bit afraid to use airplanes. However, everything was ok! It was really safe trip, I even can't feel how we fly. And I like their blueberry juice:)

International Economy Helsinki - New York City
Helpful?
Thank pham2017
Auckland, New Zealand
1 review
1 of 5 bubbles Reviewed 5 days ago NEW

I booked with Finnair because they are a One World partner and I am a Qantas Platinum FF (One World Emerald). Arrived in Singapore from Australia to find that my flight to Helsinki had been cancelled. No onward arrangements had been made (as has happened in every similar circumstance with Qantas). Scant information after a long queue ("we may be...

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International Economy Singapore - Helsinki

Helpful?
Thank drm207
Melbourne
Level Contributor
155 reviews
81 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

After travelling on this airline in business on their new A350, it was a total shock to see so called "business class" that they offer on route from Helsinki to Dubai. I could not believe that by leaving an empty middle seat in economy style cabin they have sold these tickets as business class. This was an overnight service and...

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International Business Class Helsinki - Dubai

Helpful?
Thank lil_ruski
Melbourne
Level Contributor
155 reviews
81 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Fantastic trip onboard of their new A350 plane. Business class cabin was very comfortable, and provided full flat bed to sleep in during this overnight flight. Service was great, meals were delicious and after a good rest we arrived very refreshed. Inflight entertainment was great too with selection of newly released movies. What was great that the screen could be...

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International Business Class Singapore - Helsinki

Helpful?
Thank lil_ruski
Level Contributor
38 reviews
10 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

My travel starts from Helsinki airport where the Finnair lounges are one of the bests. As a frequent flyer the business class upgrades will make the travelling enjoyable. Economy Comfort class is quite nice too in the new A350. Service varies a bit, but generally I am happy with that.

International Business Class Helsinki - Beijing
Helpful?
Thank them1
Chiang Mai
Level Contributor
98 reviews
42 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW via mobile

Arriving at BKK airport and advised of a 3 hour delay. Also that we would miss our cknnectung flight. Flights and hotel arranged for a flight the next mirning. This wasn't an issue for us, a day late into Madrid but a night in Helsinki was okay by us. Service and communication were faultless from the outset. The flight itself...

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International Business Class Bangkok - Madrid

Helpful?
Thank PeterAUCNX
Australia
Level Contributor
106 reviews
109 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Check-in at Rome airport was a bit of a disaster with the check in staff insisting that I pay something like 12 or 20 euros extra to sit in my pre-assigned seat, the same one I sat in (1A) on the flight from Helsinki to Rome at no charge and even a call to the supervisor resulted in wanting the...

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Europe Business Class Rome - Helsinki

Helpful?
Thank minicooperdownunder
Australia
Level Contributor
106 reviews
109 helpful votes
4 of 5 bubbles Reviewed 1 week ago

After a great flight from Singapore to Helsinki and an enjoyable stay in the Schengen side business class lounge the flight from Helsinki to Rome was a little disappointing. Nearly all European carriers business class on European flight is a letdown in that they are nearly always on narrow body aircraft like 737’s or A320’s and just a regular row...

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Europe Business Class Helsinki - Rome

Helpful?
Thank minicooperdownunder
See travel tips for airlines
“Don't waste money on business class with economy seats”
 of 5 bubbles lil_ruski, 18 Jan 2017 | Read review
“Still would avoid them but at least they try to mend the damage.”
 of 5 bubbles alexlU8050EJ, 14 Jan 2017 | Read review
“For shorter flights, coach seats are very comfortable. Crew very professional with excellent on-board communication”
 of 5 bubbles JeffreyK102, 11 Jan 2017 | Read review
“Don't take it.”
 of 5 bubbles alexlU8050EJ, 9 Jan 2017 | Read review
“Travel in economy class as different to business is not much”
 of 5 bubbles Ninnunipsu, 6 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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