We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


4 of 5 stars
931 Reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland +358-600-140-140 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 289
  • 360
    Very good
  • 174
  • 49
  • 59
A Good Experience

Flew Singapore to Helsinki and returned on the same route a couple of weeks later. Both cases the... read more

4 of 5 starsReviewed 2 days ago
Rating summary
  • 3.5 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

931 Reviews from our TripAdvisor Community

Write a Review

931 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Level Contributor
88 reviews
31 helpful votes
5 of 5 stars Reviewed yesterday NEW

London-Nagoya via Helsinki. Smooth flights. The business class waiting/transit room in Helsinki is beautiful and relaxing - but 30 minutes are needed to transfer (by bus, to the plane) so my advice is to abstain from another helping of (free) curry or indulging on another glass of wine. Anyway, there is more food on the long haul. The flights were...

International Business Class Helsinki - Tokoname

Thank Pete026
Level Contributor
8 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Finnair offers a great service, the airplanes are very new, seats are comfortable, the staff is absolutely friendly and upgrades are not so costly like with other airlines.

International Business Class Amsterdam - Beijing
Thank Gugi D
Level Contributor
130 reviews
33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Flew Singapore to Helsinki and returned on the same route a couple of weeks later. Both cases the flight was comfortable, the crew very professional and the food served very promptly. Quality of food was good, not memorable, but very satisfying. The return flight was delayed a couple of hours due to a maintenance problem but that is life.

International Business Class Singapore - Helsinki
Thank Colin582
Level Contributor
8 reviews
11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I would like to denounce the scandalous policy Finnair applies to their customers by reporting the way I have recently been treated by them. I was due to board a flight to London Heathrow at 17:00 hours, boarding time starting only 30 min before. I arrived the gate punctually 30 minutes before but was taken by an intestinal attack and...

Europe Economy Helsinki - London

Thank john111111111111
Tel Aviv, Israel
Level Contributor
9 reviews
4 of 5 stars Reviewed 4 days ago NEW

Easy to check-in online, comfortable sitting with space for the legs, the cabin crew was very polite and speaks english well, there is water/tea/coffee/juice on the flight, but there is no meals.

International Economy Tel Aviv - Helsinki
Thank DI C
Level Contributor
77 reviews
19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

first time on Finnair since long time and ever, on this route. I am usually to Europe on QR and while I would say Finnair 'product' is good on efficiency at all stages, the crew friendliness, etc., I was underwhelmed by a; food service is served as one time plated, not course by course b; the flat bed seats are...

International Business Class Singapore - Munich

Thank asie f
Melbourne, Australia
Level Contributor
100 reviews
42 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This was our seventh flight with Finnair; all previous flights were excellent. There were two issues. We had booked and paid in January and had selected our seats, which were window seats in the forward cabin. At check in we found that all of our selected seats both on the outward journey and the return had been cancelled and we...

International Business Class Hong Kong - Oslo

Thank Rex06
Hong Kong, China
Level Contributor
73 reviews
25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very nice aircraft and very nice crew. Comfortable seats and very good entertainment. The aircraft itself is very quiet and flies very nice. I just have on complaint actually. The Signature Menu by Sasu Laukkonen, it was horrible, I could not eat any of it. The starter a small very dry Garden salad, (since when is a Garden salad a...

International Business Class Helsinki - Hong Kong

Thank Martin S
Level Contributor
9 reviews
15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The best option for someone travelling from India to Finland or the other way around. We need to book in advance to get a good fare and seat. Check-in was soomth especially if one does the web check-in, very small queue for baggage drop. The economy seats were quite comfortable, there are lot of 'premium' economy seats which were not...

International Economy New Delhi - Helsinki

Thank Raj_advice
Level Contributor
16 reviews
6 helpful votes
2 of 5 stars Reviewed 1 week ago

None of the machines for boarding pass worked for anyone, but I suspected it would not work on an international flight. Gate service hostess was rude and went out of her way to disrespect the customers. People in my tour group could not understand her announcement due to her heavy Caribbean accent. When I explained this to her she said...

International Economy New York City - Helsinki

Thank HyacinthtBucket
See travel tips for airlines
“The inside seats have more room than the window/aisle seats.”
 of 5 stars Pete026, 23 Sep 2016 | Read review
“Visit Helsinki Airport, it is great!!”
 of 5 stars gugid, 22 Sep 2016 | Read review
“Do the check-in online as you really can choose your seat”
 of 5 stars DIC611, 20 Sep 2016 | Read review
“Bring your own food :-)”
 of 5 stars O5108YTmartins, 18 Sep 2016 | Read review
“At minimum purchase economy comfort.”
 of 5 stars Connie651, 13 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

232 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (232)
View from Window (23)
Seat (17)
Food and Drink (61)
Airline Lounge (20)
Onboard Feature (16)
Cabin (18)
Airport (25)
Other (52)