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Finnair


2,603 Reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland +358-600-140-140 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,603 Reviews from our TripAdvisor Community

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2,603 reviews from our community

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Showing 1,368: English reviews
New Delhi, India
1 review
Reviewed 2 days ago
NEW
via mobile

I travelled Rome-Helsinki- Delhi on 19-20 Nov 2017. I did not receive at Delhi the suitcase I had checked in at Rome. It is now 3 days since I arrived in Delhi. I do not have the luggage yet. The airline is oblivious to the hardship I am facing - that of coming to a place and not having anything...

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International Business Class Rome - New Delhi

Helpful?
Thank akkalia
London, United Kingdom
Level 6 Contributor
187 reviews
70 helpful votes
Reviewed 2 days ago
NEW

FinnAir: Hong Kong/China - Helsinki/Finland - 10/08/2017 (business class) Flight No AY0070 Good flight, good pilots and excellent service from the crew. Excellent service from staff on board, all Asian staff❤️ Excellent service from staff when ordering tickets per phone👍🏾 Lousy treatment when you claim something or want to change something, then the Hard Core Money Honey Airline comes out...

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International Business Class Hong Kong - Helsinki

Helpful?
Thank Bernitroll
Kandahar, Afghanistan
Level 6 Contributor
234 reviews
495 helpful votes
Reviewed 5 days ago
NEW

Have flown Finnair a few times...this short flight was nice. The one from HKG to HEL is a newer plane: A350, but the seating is like a Hong Kong bust - very packed. Overall I do like Finnair; just do not recommend the long haul from Asia.

Europe Economy Helsinki - Stockholm County
Helpful?
Thank csundseth
Vantaa, Finland
Level 6 Contributor
156 reviews
20 helpful votes
Reviewed 5 days ago
NEW

Finnair uses Terminal 2 at Arlanda. The Aurora lounge is upstairs near gate 65, which is the gate which Finnair uses nearly every time. The lounge has an excellent food selection. The wines come for taps and there are a lot of small flies around them. These flies have a nice living environment. The flight departed a little bit late...

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Europe Business Class Stockholm County - Helsinki

Helpful?
Thank Mikael F
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Vantaa, Finland
Level 6 Contributor
156 reviews
20 helpful votes
Reviewed 5 days ago
NEW

Finnair Schengen Lounge above gate 22 has become even better in our opinion. There has been some refurbishment to get more space. There is a breakfast service until 10:00 and from 10:00 salad and soup service. The breakfast leftovers were still available at 10:20. So there were plenty of choices, when we arrived. Our flight left on time at 12:15....

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Europe Business Class Helsinki - Stockholm County

Helpful?
Thank Mikael F
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千葉
Level 5 Contributor
54 reviews
33 helpful votes
Reviewed 6 days ago
NEW

I've an Emerald status in one world. Finnair has only one priority check-in counter at Munich airport. I waited for my check in 50min at least. Finnair never knows the priority except for the lounge in Heslinki airport. The first priority is a cost reduction such as a few check-in counters. Finnair is the best LCC in one world alliance....

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Europe Economy Munich - Helsinki

Helpful?
Thank Veshi
Southwest Finland, Finland
Level 6 Contributor
208 reviews
78 helpful votes
Reviewed 1 week ago
NEW

NoRRA is a regional airline associated with Finnair and operates the domestic routes within Finland and - as the name suggests - the nordic area. I often fly this route from Helsinki to Turku but am always irritated by not only the poor record of punctuality, but the boarding processes, level of attention by the staff and the capacity to...

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Domestic Economy Helsinki - Turku

Helpful?
Thank KEITH P
Siem Reap, Cambodia
1 review
Reviewed 1 week ago

First, my flight was cancelled, rebooked for the day after (Spent an extra night in Paris), then delayed again due to strikes at the airport of Helsinki. When i'm finally about to checking in, the boarding attendant of Finnair told me there is a problem with my Visa to travel to thailand (traveling there for 4 years, and currently living...

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International Economy Paris - Bangkok

Helpful?
Thank SiGuin
Southern Finland, Finland
Level 2 Contributor
5 reviews
Reviewed 1 week ago

Due to snowstorm our flight was delayed for an hour (we sat on the plane) but the staff was friendly and the captain updated one or two times what was happening. The service on the plane was good. Basic European flight, I had no complaints.

Europe Economy Helsinki - Edinburgh
Helpful?
Thank tiia_mar
Budapest
Level 6 Contributor
623 reviews
362 helpful votes
Reviewed 1 week ago

I cannot recall any problems or big positives for this flight experience, food was very average, staff was OK.

Europe Economy Helsinki - Budapest
Helpful?
Thank pengemex
See travel tips for airlines
“Don't be loyal to any Airline or Group of Airlines, they are not loyal to you and not to trust, look for the best deals you can get.”
Bernitroll, 22 Nov 2017 | Read review
“Great short haul flights; avoid the Hong Kong to Europe route unles it is your cheapest option.”
csundseth, 19 Nov 2017 | Read review
“We must understand that Finnair is LCC.”
Veshi, 18 Nov 2017 | Read review
“Class upgrade offers no advantage - there is no beverage services, no entertainment. Buses do have Wi-fi and phone connections.”
381KEITHP, 17 Nov 2017 | Read review
“Good service”
Wale_Baker, 12 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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