We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Finnair


4 of 5 stars
191 Reviews
Headquarters: Tietotie 9, Vantaa 01530 Finland +358-600-140-140 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 63
    Excellent
  • 76
    Very good
  • 27
    Average
  • 7
    Poor
  • 18
    Terrible
GREAT PLANE

I upgraded my economy seat to economy premium and i had enough place for my legs, enough place to... read more

4 of 5 starsReviewed 2 weeks ago
tonyfrenchn
,
Paris, France
Rating summary
  • 4 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    3.5 of 5 stars
    Onboard Experience
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
Add Photo Write a Review

191 Reviews from our TripAdvisor Community

Write a Review

191 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Helsinki, Finland
1 review
5 of 5 stars Reviewed 2 weeks ago

I mostly fly with this airline. Cabin crew is professional, well paid and they have good spirit so they are always polite, can service all sorts of people and speak English plus other languages well. - They are also not so strict about baggage policy. - One of the safest airline in the world - And rarely late more than...

More 
Europe Economy Helsinki - Brussels

Helpful?
Thank hammer154
Barcelona, Spain
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 weeks ago

From Check-in to leaving the plane - NOTHING I could possibly be unhappy with. Great team - friendly, funny and caring. They seem to love what they do, and they make you feel special and relaxed. Felt very safe, new planes, great entertainment system, really nice food options... my new favourite airline when flying from SEA to Europe. In Helsinki...

More 
International Economy Hong Kong - Helsinki

Helpful?
Thank Liam S
Milan, Italy
Level Contributor
184 reviews
52 helpful votes
1 of 5 stars Reviewed 2 weeks ago

my flight from Milan to Helsinki was delayed several times and was eventually cancelled. Instead of reprotecting me and my wife on one of the several alternative flights available from MXP, they sent me to HEL on the late evening flight and I obviously missed my connection from HEL to BKK. After waiting for a bus in the rain we...

More 
International Business Class Milan - Bangkok

Helpful?
Thank giorgiod486
Paris, France
Level Contributor
123 reviews
63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I upgraded my economy seat to economy premium and i had enough place for my legs, enough place to move even if i was on a window seat

International Economy Paris - Osaka
Helpful?
Thank tonyfrenchn
Level Contributor
22 reviews
3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There is no better airline in north Europe! New airbus A350 gives you real comfort - I can feel the difference between my jetlags in old and new planes. After flight in A350 there was almost none bad exeriences. Service is the best, food really tasty. FLights always on time.

International Economy Helsinki - Hong Kong
Helpful?
Thank Ewa K
Oulu, Finland
Level Contributor
51 reviews
33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

New A350 planes are very spacey. Finnair is clearly improving the service level. Flying constantly last 10 years I still trust and like Finnair - nice to see them improving.

International Economy Helsinki - Bangkok
Helpful?
1 Thank jopex
Hong Kong, China
Level Contributor
134 reviews
77 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have been flying this airline for over 20 years and it is getting progressively worse. Bottom line for Finnair is profit, there it ends. You can do nothing with Finnair unless you do it online then there is not answer for months. Try and upgrade your seat at checking.......no can do...must be done on line. Try and book a...

More 
International Economy Hong Kong - Helsinki

Helpful?
Thank Paddy C
Jyvaskyla, Finland
Level Contributor
22 reviews
7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Evening flight was surprisingly empty. Had the whole bench for myself and also complimentary pillow and quilt.

Europe Economy Barcelona - Helsinki
Helpful?
Thank Burmis78
Vancouver, Canada
Level Contributor
37 reviews
14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was thrilled to board the new A350. Take off was the quietest I have ever seen. Somehow the flight was quite empty and almost everyone had three seats to themselves. It seems all of the flight attendants are from Hong Kong. The entertainment system is fabulous. It is pretty much an Android tablet on the back of a seat....

More 
International Economy Helsinki - Hong Kong

Helpful?
Thank NoobNoob
Helsinki, Finland
Level Contributor
272 reviews
70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Finnair is a great connection Betlehem Asia and Europe. Flight times are mostly in time, so East to scedule forward. Very trustworthy and professional Airlines. Feels safe and comfy. Very good good and classy cutlery.

International Business Class Helsinki - New Delhi
Helpful?
1 Thank IrmaLiberty
See travel tips for airlines
“Simply relax and let yourself be pampered!”
 of 5 stars 478karis, 18 Apr 2016 | Read review
“Try the free blueberry juice.”
 of 5 stars amarcord83, 16 Apr 2016 | Read review
“Make sure to check-in well in advance, because Finnair tends to overbook and they ask for volunteers who would change their schedules.”
 of 5 stars Shiho757, 13 Apr 2016 | Read review
“Very good for flights in Europe, in Asia I wouldn't recommend”
 of 5 stars Amelie_Tomoko, 10 Apr 2016 | Read review
“Check in online one day before you fly. This way you are more likely to get a reserved seat and not a seat in the back.”
 of 5 stars 83nadjar, 5 Apr 2016 | Read review
Show next 5 travel tips 5 of 10
About Finnair
Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

84 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (84)
Viewed
View from Window (10)
Viewed
Airport (10)
Viewed
Food and Drink (25)
Viewed
Onboard Feature (6)
Viewed
Seat (5)
Viewed
Airline Lounge (12)
Viewed
Cabin (9)
Viewed
Other (7)