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Finnair

8,397 reviews
Headquarters: Tietotie 9, Vantaa Finland 01530
Overview
3.58,397 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About Finnair

Airline Alliance

oneworld
Headquarters: Tietotie 9, Vantaa Finland 01530

Airline Summary

Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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8397Reviews
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Mikael H wrote a review Yesterday
2 contributions
Helsinki - Bangkok
International
great service and comfortable seats, but the only downside is that there is only 1 food to choose from, i.e. you don't get to choose which food to take, and everything else costs extra, as well as expensive flights compared to other companies, and you can't get a checked bag on the cheapest ticket or you have to pay 170€/ direction.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passenger14925426135 wrote a review Yesterday
1 contribution
Hong Kong - Tallinn
International
Do not fly with finnair! Never! They cancelled our flight without reason within 8 hrs before our departure. They just informed us this is technical issue. They rearranged us to next day flight and whenever we called the cs, they had terrible attitude. We urgently needed to fly to Tallinn, they said sorry I could not transfer you to other flight. You could only ask for refund. How bad the service it is. They did not have any compensation or assistance on our cancellation of flight. They totally ruined our trip ! If you wanna have enjoyable flight, never choose finnair.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sanjay1316 wrote a review 21 Apr
Gurugram (Gurgaon), India22 contributions7 helpful votes
New Delhi - Helsinki
International
Terrible Had booked premium economy. Got no priority boarding not seperate premium economy counter The airport staff especially the lady assistant at the counter acted dum Terrible food, only indian food was available
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Date of travel: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TerryGF wrote a review 19 Apr
London, United Kingdom1 contribution
Riga - Seoul
International
Worst experience. These were conncted flights, both purchased from Finnair. Fisrt flight was delayed, yet there were no info in person,aulirport or app on what to do and where to go, no help was provided in Helsinki upon arrival. Just said, run to your gate they will wait (20min before 2nd flight should take off). Made it to the gate 2min before departure and no one was there, gate was shut down. Despite the fact that plane departed with an hour delay, no one even tried (in transfer service) to get me and other 4 passengers on our flight. Instead, we were redirected via Tokyo, loosing 10h of my holidays. To make things worse, no one bothered to put our luggage on the redirecrex flight (departed with1.4h delay), they just sent it next day with another flight. No compensation given and no responsibility taken by the company, as all apparently is weather's fault: including lack of information, comunication, competence and simly care for their customers. This was my first and last time flying with Finnair.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucy R wrote a review 17 Apr
1 contribution
Helsinki - Dallas
International
We were so excited to fly with this airline for the first time only to get disappointed. There are no options for food and everything they serve us during our flight is spicy and it wasn't good at all. So pack your own food or eat a lot in advance before your flight if you don't want to be hungry specially if you are flying 10 hours.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sanjay1316 wrote a tip 21 Apr
"Avoid flying this airline"
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TerryGF wrote a tip 19 Apr
"Dont use it if possible."
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M M wrote a tip 16 Apr
"will Never ever fly again with Finnair"
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Cirrus S wrote a tip 8 Apr
"Stay away and spend your money elsewhere!"
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Giovanna wrote a tip 5 Apr
"Simply choose a different company!"
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Round TripOne-wayMulti-city
Depart
Tue, 07/05
Return
Tue, 14/05
Travellers
1, Economy