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Garuda Indonesia

8,102 reviews
Headquarters: Soekamo-Hatta International Airport, Cengkareng, Jakarta Indonesia 19120
Overview
4.08,102 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Garuda Indonesia

Airline Alliance

SkyTeam
Headquarters: Soekamo-Hatta International Airport, Cengkareng, Jakarta Indonesia 19120

Airline Summary

Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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LurkingSquid wrote a review Jan 2024
Durham, North Carolina2 contributions1 helpful vote
Sorong - Jakarta
Domestic
I flew Garuda for the first two legs of a multi-leg trip. My luggage was checked to Singapore, partway through my journey where I would change airlines. At the Jakarta airport (part way on my journey) the Garuda desk staff suggested checking my luggage all the way through to the US. She then found my luggage and retagged it to my final destination, and gave me new luggage tags, making a multi-day, multi-airline trip much easier for me. I'm grateful that she made the suggestion and followed through on it! And, yes, the luggage arrived at my final destination!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lina L wrote a review Jan 2024
1 contribution1 helpful vote
Jakarta - Medan
Domestic
I did first booking and it was timed out, second time booking resulting with server down, no itinerary sent to email no invoice no booking confirmation to my email AT ALL, offcourse thinking that flights are definitely not successful. Then when i check my personal bank, it was withdrawn twice ALREADY. Well, ended up book with other airline because of this issue and want to get these 2 double payment refunded, so i Emailed CS and did online chat offcourse without ANY resolution. Then surely, i ending it up with disputing the transactions, WHICH IS FAR MORE EFFICIENT than contacting their useless CS. Dont contact them, just dispute it since they have a FRAUDAULENT soul. They charge me a penalty plus TAX? Why did i get penalised if their websites are the one that have ISSUE? Why did i need to pay tax if the buying PROCESS is not GENUINE?
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Fahad H wrote a review Jan 2024
24 contributions22 helpful votes
Melbourne - Denpasar
International
First time flew with Garuda and I must say I was pleasantly surprised.The crew is absolutely lovely.The food was good.For a five hour flight they served a main meal and snacks.Ample leg room as well.The only thing I was not happy with was the in flight entertainment, not enough variety and mostly old movies.Will fly again
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sammypla wrote a review Jan 2024
Brussels, Belgium307 contributions435 helpful votes
+1
Amsterdam - Jakarta
International
I'm traveling quite often to Asia, but never tried Garuda. So this time I flew them from Amsterdam to Jakarta in business class on their 777/300. And, unfortunately, I was not impressed at all. Their cabin in business is 1/2/1 so all have aisle access. The only really positive on this flight was the staff. They were really really friendly. Due to the late cleaning of the airplane, (but I guess that was not the real reason because is that bird nor staying overnight in amsterdam? ) we departed Amsterdam with over an hour delay. So I got a bit worried about my connecting flight to Bali. Anyway, the cabin itself looked and was old. The inflight entertainment system too. Not many films, and just old ones, to choose from. The "live map" blocked so often that I just switched it off. The amenities kits were of very basic, no lipbalm, no socks... The food was delicious but portions were very small, and not possible at all to get extra. The flight was 13 and half hours, the lunch was a very small mushroom soup, small but delicious main course and a small dessert. Halfway the flight a small snack was served, when asking a second one they could not give me since it's the airline's policy just 1 per person. Never experienced this before. Breakfast 2 hours before landing was small as well and not tasty at all. After almost "begging" (in a nice way) I got some extra dish during the flight, but once again, strange policy. So, not really impressed!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tony G. wrote a review Jan 2024
Sydney, Australia125 contributions68 helpful votes
Sydney - Denpasar
International
Can't fault the experience with Garuda in any way. Check-in was flawless and boarding was smooth and efficient with no delays. The flight was smooth and I far prefer the 2-4-2 seating configuration of the Airbus A330-300 with 2 isles than the Jetstar aircraft flying to Bali with the 3-3 seating configuration. The legroom on the Airbus A330-300 is far better and more comfortable. (Economy) Flight costs were competitive and booked directly via the Garuda Indonesia website. The website was easy to navigate and confirmation was quick. Online check-in was easy with no additional costs for seat selections etc. Service onboard the aircraft was great, in particular, on the return leg when my son was feeling unwell and was well looked after by the flight attendants. Food onboard was okay, very difficult on any aircraft to have exceptional food unless you're in business or first class. Would certainly fly with Garuda again
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Firman S wrote a tip Dec 2023
"Do not fly with this airline. If you make a booking, pls check that Garuda does not double-charge. There has been similar issues in the past"
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Tobuy wrote a tip Nov 2023
"AVOID THIS AIRLINE."
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Jesslyn S wrote a tip Oct 2023
"Make sure you check if they are being clean or not and speak up cause they'll come to get you when it is not even your fault"
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TheFox2014 wrote a tip Sept 2023
"look for discounted business class fares they often have them approx 8-6 months our from date of travel."
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Gary W wrote a tip Mar 2023
"Beware with the gate-check procedure. Just bring a small 20L backpack as your carry on that don't look bulky."
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Round TripOne-wayMulti-city
Depart
Thu, 07/03
Return
Thu, 14/03
Travellers
1, Economy