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Garuda Indonesia


5,421 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,421 Reviews from our TripAdvisor Community

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5,421 reviews from our community

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Showing 3,001: English reviews
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

I used Garuda Indonesia flight from Jakarta to Singapore with my family. We were so impressed with their service: check in process was very smooth, no need to wait longer since there were many queuing lines provided, boarding was on time, and the cabin crew amazingly super friendly. My son enjoyed the inflight entertainment very much and he got his...

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Southeast Asia Economy Jakarta - Singapore

Helpful?
Thank Yudialwi
Jakarta, Indonesia
Level 5 Contributor
37 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

Garuda indonesia was one of the best airlines in the world. their service their customer with a warm smile, theit flight was really on time. the have in flight entertainment system so you can watch movies or listen to the music.

Domestic Economy Pontianak - Jakarta
Helpful?
Thank ErwinEP
Zeist, The Netherlands
Level 5 Contributor
67 reviews
31 helpful votes
Reviewed yesterday
NEW

This is a direct flight from Jakarta Indonesia to Amsterdam the Netherlands. It takes 14 hours, but it flies at night, so you can sleep. The food is very good. You get a typical Indonesian hot mail after two hours. I had a pleasant suprise: the seats next to were empty, so i could lie down. In the middle of...

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International Economy Jakarta - Amsterdam

Helpful?
Thank Michiel B
Level 3 Contributor
22 reviews
18 helpful votes
Reviewed yesterday
NEW
via mobile

Recently used Garuda Indonesia for our trip to Bali, was impressed with the service the crew were friendly and efficient and the little touches with the amenities kit and warm towels, will definitely consider them again for my future travel plans.

International Economy Melbourne - Denpasar
Helpful?
Thank Gary M
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed yesterday
NEW

I anticipated a tiring, cramped, and sleepless boring flight. It turned out that I could stretch my feet in my seat, also there were spaces where I could walk and stretch my leg, asked for 'midnight snacks and beverages'. The cabin crew were polite and helpful. The movies were new and varied. It was a pleasant long flight.

International Economy Jakarta - Amsterdam
Helpful?
Thank Riu R
Indonesia
Level 5 Contributor
60 reviews
22 helpful votes
Reviewed yesterday
NEW

I often used Garuda locally and internationally, this plane has changed a lot to be a great in service. I remember in 2004, I chose a business class and got scolded by the flight attendant cos of a small thing but now GARUDA INDONESIA is a great first choice flight for me. The service is awesome, very friendly and the...

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Domestic Economy Jambi - Jakarta

Helpful?
Thank Hardy L
Singapore, Singapore
1 review
Reviewed yesterday
NEW

customer service is worst ever. I missed the flight from one side and airlines didn't allow me to use my return tickets. terrible experience. They asked me to pay 1800 SGD extra When I asked for the change in travel date. Normal boking for the same is lower than 500 SGD. So I made a new booking again at the...

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Asia Economy Singapore - Denpasar

Helpful?
Thank prashantanand123
Bogor, Indonesia
2 reviews
Reviewed 2 days ago
NEW

Flying with Garuda feels safe and comfortable. Having best service with reasonable price, assurance of no delay, good landing experience and nice entertainment

Domestic Economy Jakarta - Medan
Helpful?
Thank hutabarati
Mossel Bay, South Africa
Level 6 Contributor
322 reviews
648 helpful votes
Reviewed 2 days ago
NEW
via mobile

Garuda Indonesia has made quite a turn around, it seems. Skytrax recently voted it the #9 best airline in 2018. The Indonesian flag carrier has made extensive improvements to their fleet and service. It has been a few years since we used this airline, but in June'18, we flew from Singapore to Bali and back. We flew Business Class on...

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Asia Business Class Singapore - Denpasar

Helpful?
Thank reginafug
Italy
Level 5 Contributor
89 reviews
10 helpful votes
Reviewed 2 days ago
NEW

It has had a fantastic improvement in the last 10 years and has become a really good safe and reliable airline. It s my airline of choice in Indonesia.It s a little more expensive then the other airlines although in my honest opinion it is worth the difference in price.

Domestic Economy Jakarta - Jayapura
Helpful?
Thank TripGau
See travel tips for airlines
“Special needs for food, such as halal food, vegetarian food, children food, etc. can be requested online several days prior to departure.”
Yudialwi, 18 Jul 2018 | Read review
“Check in online then can be easier at the airport.. no need to rush..”
don226, 16 Jul 2018 | Read review
“The left window seat gives great views of Hong Kong before landing.”
SurfingWild, 13 Jul 2018 | Read review
“Take your clubs and p[lay golf on Bali's beautiful courses”
PaulR30, 12 Jul 2018 | Read review
“Make sure you know exactly where your Taxi is going to be if booked with Garuda”
desmondlast, 12 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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