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GOL Airlines


12,408 reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil 011 55 300 115 2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,408 Reviews from our TripAdvisor Community

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12,408 reviews from our community

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Showing 322: English reviews
Level 4 Contributor
37 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

We flew with GOL which was a very pleasure experience. A comfortable new plane with charging points and access to Gogo inflight entertainment. An excellent budget airline.

Domestic Economy Sao Paulo - Foz do Iguacu
Helpful?
Thank StevenAstaire
Odense, Denmark
Level 5 Contributor
51 reviews
24 helpful votes
Reviewed 1 week ago

At the boarding gate an attendant required our hand baggage to be converted to checked in baggage just because the flight was full. The baggage clearly fitted the size and weight limits. The airline must provide equal rights for all passengers. If they don't have enough space for one hand baggage per passenger, they must reduce the number of available...

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Domestic Economy Sao Paulo - Brasilia

Helpful?
Thank Wagner F
Sao Luis, MA
Level 4 Contributor
38 reviews
21 helpful votes
Reviewed 1 week ago

I needed to participate in a conference and book a flight with a month in advance - this is important to get the best rates. I have been flying only with GOL for almost a year and it is always a good experience. The attendants are very polite, there is a variety of appetizers you can order during the flight...

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Domestic Economy Sao Paulo - Rio de Janeiro

Helpful?
Thank DoltCrow
Sao Paulo, SP
Level 6 Contributor
245 reviews
72 helpful votes
Reviewed 2 weeks ago

Narrow seats, but ok for short flights, I carry on my hand luggage what makes it easier and faster. No trouble at all.

Domestic Economy Porto Alegre - Sao Paulo
Helpful?
Thank Acboronat
Sao Paulo, SP
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago

I went do Rio de Janeiro, and came back to São Paulo, and everything was fine: from the boarding, until the arrival to my destination. The crew was very kind.

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank ppachi2017
Cold Spring, New York
Level 6 Contributor
309 reviews
136 helpful votes
Reviewed 2 weeks ago

Sadly, they never allowed us to choose our seats and we sat in the very back of the place. Luckily in Cuiaba we deplaned from both front and rear. For foreigners traveling it can be communication can be difficult if you do not speak Portuguese

Domestic Economy Sao Paulo - Cuiaba
Helpful?
Thank ellynvb
San Carlos de Bariloche, Argentina
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed 3 weeks ago

it was a comfortable flight, attendants very helpful, we had been given the emergency exit by mistake, and they very kinkdly re seated us in a good place

South America Economy Recife - Buenos Aires
Helpful?
Thank Carolina L
Stellenbosch, South Africa
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed 3 weeks ago via mobile

We pre-booked our flights, was an hour before our flight at the airport and they just said the flight was full? Then they told us to go wait in a lineto get tickets for a flight the next morning? This was the line...

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
Thank Stephanbez
Level 4 Contributor
37 reviews
22 helpful votes
Reviewed 4 weeks ago

Terrible experience getting on line boarding passes in English. At the airport, staff was friendly and plane was pretty much on time. Decent flight, clean plane, a short flight.

Domestic Economy Sao Paulo - Rio de Janeiro
Helpful?
1 Thank Ilan A
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 4 weeks ago

If everithing goes well, they might be a good company. Since I faced some problems, they did not show much interest to solve my problem. Their only goal was to sell me another ticket and make some more profit on me. Better than go by walk, but if you want some quality, choose someone else.

Domestic Economy Sao Paulo - Brasilia
Helpful?
Thank Attila S
See travel tips for airlines
“Choose another airline that respect the passenger's rights.”
743wagnerf, 10 Jul 2018 | Read review
“it was difficult to check in on line, easier to do at airport. reserving seat 7 days in advance has a cost”
carowood2015, 27 Jun 2018 | Read review
“If you only speak English, call their North America English helpdesk for emailed boarding passes and spare yourself the pain of trying.”
ilana592, 20 Jun 2018 | Read review
“Good deals sometimes”
JohnnyBravoRJ, 12 Jun 2018 | Read review
“Check in on site in advance. Monitor flights as well.”
Fernando_Vasques, 5 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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