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GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900
Overview
3.517,438 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
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About GOL Airlines
Headquarters: Praça Comandante Lineu Gomes s/n, Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo Brazil 04626-900

Airline Summary

GOL Transportes Aéreos (IATA: G3, ICAO: GLO) is the second largest airline in Brazil. Based in São Paulo, GOL flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). GOL's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. Some of the airlines that GOL has codeshare arrangements with include Aerolíneas Argentinas, Air France, Delta Air Lines, KLM, and TAP Air Portugal.
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Rebecca T wrote a review 20 Jun
Milan, Italy13 contributions3 helpful votes
Rio de Janeiro - Salvador
Domestic
Superb customer service in the GOL office in Rio at Uruguaino Metro Station - Souza was fantastic. Souza the customer service agent assisted me with my booking and ensured everything was absolutely perfect. Highly recommended! Thank you!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexandra A wrote a review May 2024
1 contribution
Sao Paulo - Fortaleza
Domestic
I had a terrible experience with Gol when travelling with 2 pets (cats), I bought 2 special seats, they call "Gol Conforto" to have more space between the seats, so I could acommodate my cats better and during the checkin they said that the seats were confirmed, but when I was boarding, the attendant said that my seats were changed to common seats and I asked why and they didn't even care... They just changed without telling me, without refunding my money and even during the flight, the flight attendants treated my pets as if they were monsters, asking me and my friend to keep the container closed all the time, the cats couldn't even put the head out, 2 small cats in a 3 and a half hour flight and I wonder how flight attendants can be so horrible? To get my money back, I had to call Gol's customer service several times, when I got them to help me, I had to wait 40 minutes on the line and then the attendant told me that I would be refunded within 7 calendar days... After 10 days I had no response, I had to make a complaint on consumidor.gov and only then did they respond and refund my money, a company that is quick to make changes that harm the customer without even informing, but very slow to give back the money. So this is a warning for you that wants to travel with pets, DO NOT FLIGHT WITH GOL if you don't want to have a miserable experience.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LER wrote a review May 2024
3 contributions4 helpful votes
Sao Paulo - Rio de Janeiro
Domestic
They canceled the flight. They gave us a hotel to spend the night. The hotel was 2.5 hours away from the airport. By the time got there it was already time to come back to the airport. Why would they do such as stupid move when you many airports around the airport.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Lisa P wrote a review Mar 2024
1 contribution
Orlando - Brasilia
International
My family chose this company because it offered a direct flight from Orlando to Brasilia (Brazil). We chose the Economy Plus because it allowed us to choose our seats (our family of three wanted to seat together). On the day of our departure we found out we were seated separately, my husband and my son were assigned aisle seats in different rows, and I was seated in the middle seat in yet another row. We bought our seats 3.5 months before!! The justification? “Sorry, that’s all we have left”. At the end, they placed us together in the last few aisles of the airplane. On that same day I insisted they would confirm our seats were still the same (seats 10 D, E and F) on our return flight, they said yes. Just to find out upon checking in that once again we were placed on aisle 27!! The justification? “Maybe they changed the aircraft, sorry, that’s all we have left”. Seats are cheap, no space for your legs, no Wi-Fi, no entertainment. A long flight to Brazil, and that’s how they treat their customers. Warning: they place all passengers with small children from aisles 28 to 33, so be prepared for the noise and kicks in your seats. Horrible experience, I would rather take three connections next time.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria S wrote a review Mar 2024
2 contributions
New York City - Londrina
International
Lack of information of employee that make cliente miss of fly, disinformation and anger toward client . I travel from NY to Londrina, and I have bad experiences in GRU and LDB. Employee and supervisor are very anger people
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Vista de nubes, sol y turbina
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Alexandra A wrote a tip May 2024
"If you intend to travel with pets, DO NOT FLY WITH GOL, they do not have a minimum of empathy."
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Lisa P wrote a tip Mar 2024
"Check in TWO days before. Maybe you will stand a chance to choose better seats after GOL reassign your original ones. They will. "
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Maria S wrote a tip Mar 2024
"Please don't fly Goal if not want to meet very angry employee and supervisors "
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Marc D wrote a tip Mar 2024
"Their app says you can track your flight in real time, but it needs internet to do so, which makes it useless since you can't use it on the plane"
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Michelle wrote a tip Jan 2024
"Avoid this airline if at all possible."
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