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Hainan Airlines


426 Reviews
Headquarters: Guoxing Road, Haikou 570203 China +86-898-95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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426 Reviews from our TripAdvisor Community

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426 reviews from our community

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Showing 269: English reviews
Boynton Beach, Florida
Level 3 Contributor
18 reviews
9 helpful votes
Reviewed 4 days ago
NEW

I really have nothing but good things to say about Hainan from being greeted with a smile at the airport and ushered thru the VIP channel at immigration and customs, to the complete on board experience.Cabin staff very attentive, pyjamas supplied and yours to take home,top quality amenities, wonderful food and wine = the complete package. On time in both...

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International Business Class Shanghai - Boston

Helpful?
Thank Marcus W
Evanston, Wyoming
Level 5 Contributor
43 reviews
7 helpful votes
Reviewed 6 days ago
NEW
via mobile

I have flown long hall flight on most of the major american and south american airlines and hainan is so much better. Again I fly economy so I can't judge business class. really if I fly to Asia I will probably fly on this airlines. Service was fantastic food was good normally I can't say that.

International Economy Seattle - Beijing
Helpful?
1 Thank matiercio22
Sydney, New South Wales, Australia
Level 6 Contributor
312 reviews
99 helpful votes
Reviewed 1 week ago

I did a Sydney-Xian return trip recently in Business Class on an A330. The seats showed wear and tear and had not been upgraded to capsules which would have given more privacy. I gave up using the control for entertainment and flight data as it worked sporadically and in any case the scope and choice of entertainment was very limited....

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International Business Class Sydney - Xiangyang

Helpful?
Thank Joan0452013
Bristol, Rhode Island
Level 4 Contributor
29 reviews
17 helpful votes
Reviewed 3 weeks ago via mobile

Was nervous about taking this new airline and route. I am a Million miler with both American and United. With both airlines getting worse and their frequent flyer programs getting stingier, we are looking for a good alternative, especially in light of the fact that I now pay for my flights on my own dime since I'm retired. We were...

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International Business Class Boston - Beijing

Helpful?
1 Thank bristolfishaholic
Sydney, Australia
Level 5 Contributor
51 reviews
20 helpful votes
Reviewed 4 weeks ago

For the connection from Europe to Australia, the Chinese airlines will hold a future "key" and compete against the middle-east stopover airlines such as Emirates and Etihad. However, at this time, Hainan Airlines CANNOT compete as a business class trip will require you to disembark in Changsha, go through Chinese customs, and catch an economy class flight to Beijing. In...

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International Business Class Sydney - Prague

Helpful?
1 Thank Ouppoeps
Level 5 Contributor
81 reviews
3 helpful votes
Reviewed 4 weeks ago

I have flown with this airline to China several times in last couple of years. They are definitely friendlier.

International Business Class Las Vegas - Xi'an
Helpful?
1 Thank Ray J
Caledonia, Canada
Level 3 Contributor
7 reviews
3 helpful votes
Reviewed 5 weeks ago

From the time we left Toronto, and returned from Beijing it was excellent service. I even got a birthday card delivered to my seat with a hand written personal message from the airline. Best flight and comfort in a very long time. No english movies on flight home.

International Economy Toronto - Beijing
Helpful?
2 Thank Wildaboutparis
West Yorks
Level 6 Contributor
54 reviews
21 helpful votes
Reviewed 16 September 2017

This was the first time I have flown with Hainan and it was booked firstly on price and secondly on convenience of flights. Aircraft was ok but once you have flown on an A380 you feel spoilt. The IFE (English films) was a little dated and the selection was not great (no comparison with EK). I asked for a gin...

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International Economy Manchester - Shanghai

Helpful?
1 Thank Pennylets
San Clemente
Level 3 Contributor
12 reviews
9 helpful votes
Reviewed 13 September 2017

I flew from Los Angeles to Urumqi via Seattle and Beijing (2 stops). I really wanted to like this airline - the fare I got was many hundreds cheaper than the other carriers. They have a "5-star" rating. Well, not really. Everything about the service was good, the flight attendants spoke passable English. My main gripe was the aircraft -...

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International Economy Los Angeles - Urumqi

Helpful?
1 Thank SoCalCalendarGirl
Tel aviv
Level 5 Contributor
74 reviews
51 helpful votes
Reviewed 9 September 2017 via mobile

Both sides the flights were on time. Modern plane comfotable seats .ample leg room .The staff were helpful throughout both flights. The llane was clean and the staff cleaned the toilets regualy.The menu had a choice of 3 main courses and the food was very acceptable for airline food for both our dinner and breakfast meals. Snacks and beverages were...

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International Economy Tel Aviv - Beijing

Helpful?
2 Thank lendeitch
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See travel tips for airlines
“whatever you need the cabin staff seem able to provide with a smaile”
marcusw517, 18 Oct 2017 | Read review
“The Beijing to Europe flight was fabulous. The local Changsha to Beijing connection lets this airline down.”
Ouppoeps, 22 Sep 2017 | Read review
“Cheapest flight to SHA was via PEK”
Pennylets, 15 Sep 2017 | Read review
“Check what equipment you're on before booking”
SoCalCalendarGirl, 12 Sep 2017 | Read review
“Try their coctail (baileys and coconut juice)”
736ondrejk, 30 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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