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Hainan Airlines


687 reviews
Headquarters: Guoxing Road, Haikou 570203 China +86-898-95339 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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687 Reviews from our TripAdvisor Community

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687 reviews from our community

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Showing 455: English reviews
Level 2 Contributor
10 reviews
Reviewed yesterday
NEW

I wanted so much to like this airline! We booked with them as they offered a direct route from Manchester-Beijing at a reasonable cost. After booking, we were sent an email advising that the direct flight on our outbound date had been cancelled. No offer of an alternative, no automatic placement onto another flight. We had to telephone Hainan's service...

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International Economy Manchester - Beijing

Helpful?
Thank Hannah T
Scituate, MA
Level 5 Contributor
72 reviews
54 helpful votes
Reviewed 2 days ago
NEW
via mobile

I had never heard of Hainan airlines until recently. I found it to be quite good. Business class passengers can take advantage of car service on one segment (to or from the airport) on both legs of the journey. That is handy and, in my case, represents significant savings. The service onboard is pleasant and good. I would not call...

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International Business Class Boston - Beijing

Helpful?
Thank BostonBeachGuy
Castlemaine, Australia
Level 2 Contributor
1 review
Reviewed 2 days ago
NEW

great flight and it was a direct flight so no changing airplane hassles, I would definitely fly with this airline again

International Economy Melbourne - Xi'an
Helpful?
Thank jillianmk
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 3 days ago
NEW

This was the first time I had flown on Hainan Airlines. I found the business seat layout provided ample space, with controls easy to hand and an easily adjusted flat bed seat. The cabin crew were helpful, polite, and efficient. The meals were well served, plentiful and tasty. The was a good selection of drinks. One minor criticism is that...

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International Business Class Shenzhen - Auckland

Helpful?
Thank Chris R
Boston, United States
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed 3 days ago
NEW

I recently took Hainan Airline from Boston to Shanghai at Business class and then returned from Shanghai to Boston at Economy class. The trip going to Shanghai was excellent, the food was great and service was very good too. The trip coming back from Shanghai was OK. Still we had to take bus to the middle of the airport and...

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International Business Class Boston - Shanghai

Helpful?
Thank 514lim
Beijing
Level 4 Contributor
42 reviews
13 helpful votes
Reviewed 3 days ago
NEW
via mobile

The direct flight from Beijing to Calgary non stop is terrific. The only downside is it’s only 3 times a week and it uses Terminal 2 in Beijing which means it seldom has a direct gate for departure and arrival and requires a bus which may be an issue for those That have difficulty with stairs. The service was great...

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International Business Class Beijing - Calgary

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Thank David W
Level 2 Contributor
3 reviews
Reviewed 3 days ago
NEW
via mobile

This was my first time on Hainan, and I was very pleased with the hospitality of the crew. It was a nice surprise to have more seat and leg space for this 13 hour flight.

International Economy Chongqing - Los Angeles
Helpful?
Thank Sophia A
London
Level 3 Contributor
11 reviews
16 helpful votes
Reviewed 5 days ago
NEW
via mobile

Pilots smoking on the aircraft. We asked them to stop, they did for 30 mins then carried on smoking for the next 3 hours. The stench of second-hand smoke permeating the cabin even on landing is something I thought had been banished from the air 30 years ago. Utterly unprofessional flight deck crew and a disgrace to their airline. Nor...

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Southeast Asia Economy Beijing - Phuket

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3 Thank BrazilExplorer
London
Level 3 Contributor
11 reviews
16 helpful votes
Reviewed 5 days ago
NEW
via mobile

It's 2018, so for the past 30 years I've got pretty used to non smoking aircraft. Gone are days of stale recycled cigarette smoke permeating every corner of the aircraft cabin as those in row 30 - 35 duly lit up at 30000ft. That is, until, you decide to fly Hanian and you too can go back 30 years to...

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Southeast Asia Economy Beijing - Phuket

Helpful?
2 Thank BrazilExplorer
1 review
Reviewed 1 week ago via mobile

My flight was international in which i had a layover of 3 hours. When i was checking in I was told that my luggage will not automatically get transfered over. In fact I would have to collect my luggage go through customs and immigration and then chrck in again for my next flight. I was extremely dissapointed as i had...

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International Economy Toronto - Chongqing

Helpful?
Thank Anika T
See travel tips for airlines
“Business is excellent. If you are tall person, get economy plus seats.”
514lim, 21 May 2018 | Read review
“Book a seat near the back of the plane or front to ensure you get meal choice. They run out in the middle.”
pupkinpie2, 15 May 2018 | Read review
“Flexible travel plans.”
Jopacca, 11 May 2018 | Read review
“Wear earplugs otherwise the constant bonging of the attendant call alarm will drive you crazy.”
, 9 May 2018 | Read review
“Checking is not orderly”
Bipino, 7 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Hainan Airlines
Haikou-based Hainan Airlines (HU) is the fourth largest airline in the People's Republic of China. With hubs at Haikou Meilan International Airport (HAK) and Beijing Capital International Airport (PEK), the airline has non-stop flights to about 90 domestic and international destinations. These include points in Asia, Europe, North America and Africa. Although not a part of any airline alliance, Hainan Airlines has codeshare agreements with about a dozen airlines. Its fleet is primarily configured with two cabins (Business Class and Economy Class).
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