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Hawaiian Airlines

8,271 reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819
Overview
3.58,271 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Hawaiian Airlines
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819

Airline Summary

As the largest carrier based in Hawaii, Hawaiian Airlines (IATA: HA; ICAO: HAL) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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Timothy J wrote a review Yesterday
1 contribution
Austin - Honolulu
Domestic
I think Hawaiian airlines is the best airline because their service and food and entertainment are are excellent the views out the window are great
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Turners Speed S wrote a review 26 Feb
1 contribution
Seattle - Maui
Domestic
Worst airline experience of our life!!! Delayed a flight 3 times after scheduled departure timewith a known mechanical issue only 2 finally cancel the flight finally scheduled a another flight next morning. That flight then canceled transfered w another flight that then left another hour late. Hawaiian cost us 2 days of a 1 week vacation! Thousands spent zero customer service. NEVER AGAIN!!!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Veronika M wrote a review 25 Feb
Austin, Texas1 contribution
Austin - Honolulu
Domestic
On my way (positive case) to oahu, everything is kind of ok on my case… overall 3/10. On my way back we left a baggage accidentally before shuttle and we missed the luggage check in by 2 mins. 0/10. Pros: 1. Comfort - Very comfortable seats, recline is the best out of many other domestic flights. 2. Booze? - Flight attendant gave out free booze (probably due to delays) 3. Decent food taste - i did not eat and could not due to food allergies so i packed my own food, but i was told food tasted good for airflight. Cons: 1. Flight delays - Our flight arriving to oahu was 3.5hrs delayed and our flight on the way back was 1 hour delayed. Expect constant delays. 2. Limited food options - No other food options besides vegan, no options to purchase allergy friendly options outside of provided meals (no markings). 3. Outdated electronics (entertainments) - 3.1 - There is no charger in flight 3.2 - Entertainment options are whack, like really old movies and limited amount on interesting things to watch (if you watch movie often). 3.3. No internet options 4. Bad customer service - One attendant was snappy at me. This is like the bottom two airlines on customer service on all my flight. She yelled at me to speak up because i have soft voice and i was trying my best to speak up usually but it does not help with engine voice. Several ppl heard and saw and they also cringed with the tone they used. Simply asking someone to speak up in normal tone usually works too… 😬 what kind of customer service lmao?!?!?! 5. Lack of backup options for fail case - They only fly once every two days. On our way back, we had some issue with missing personal important items that were lost, so we went to figured out and we arrived to check in oie bag in 2 mins after our boarding starts (we do have tsa pre check and could easily get in within 1 min usually, so we could have made it into the flight but not our baggage). Since baggage was closed, i requested for options like unaccompanied baggage service that drops off at whatever business days we dont care about and the answer was there are no such options available. Hence we were told to wait for the next flight available (2 days out) and we will only be in standby. In the end we ate 1k and flew with next options that are open 8hours later through united. Luckily we have money and willing to pay additional 1k to get home 12 hr delay but beware for those who cannot afford. Additionally during this time i requested options with attendants like flying me to different cities nearby that we can rent rental car to drive to and was told no they only do direct options to our original city??
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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T B wrote a review 22 Feb
Little Rock, Arkansas1 contribution
Portland - Maui
Domestic
6 hour flight with no TV screen and no wifi. Only a very small selection of movies. About 15 and not very good ones at all. Then they only came through with drinks one time. It was freezing on the plane and they only offered blankets for $15. That is asinine for a very thin blanket that other airlines give for free. The lunch was awful and very small single serving sandwich for a 6 hour flight. The flight attendants were very nice though.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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.Diniss1 wrote a review 21 Feb
San Diego, California465 contributions99 helpful votes
San Diego - Honolulu
Domestic
Horrible service. We left Oceanside 4 hours early in a rain storm. Accidents, etc. still got to the airport 18 minutes before boarding time. No agents at the skycap section. Looked everywhere and the Delta agents said good luck you'll probably have to go all the way left in the airport to go to the far agents. There was 1 agent, no first class section! She had nerve to say it's 8:07 and cut off was 2 minutes ago we can't let you board!? What?? Lol 🤣 then she called someone and said you can run and try to throw away the bags and see if you make it. Smh literally the worst airline I've ever flown. Never again. I hate it here. So my friends just left and said oh well I can't throw away everything I own. Horrific service. I am never, ever considering them again. And this will be my last time in Hawaii because of them. I'll take my money to Jamaica or somewhere they aren't always such miserable haters!! Oh yeah and I sat there struggling in first class to get a backpack up because I'm short while a bunch of grown, tall men flight attendants watched me, not one helped?!!! Worst airline ever award.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Album Categories
All photosAll Traveller Photos
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Those are Hawaiian goose they are special because they are gentle. Birds
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Breakfast on our Hawaiian flight to Honolulu
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tray table just big enough for a cell phone
1 Helpful vote
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My red wine
1 Helpful vote
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https://www.webtfn.com/hawaiian-airlines-reservations/
1 Helpful vote
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Timothy J wrote a tip Yesterday
"Austin to Honolulu is a great route because you get great entertainment and great food and great views"
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Veronika M wrote a tip 25 Feb
"Book only on delta flights in the future, best airlines with small additional extra money. Saves you against failures and unknown risks"
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T B wrote a tip 22 Feb
"Bring your own entertainment and know that you will not have wifi. Bring plenty to drink and eat they provide enough and bring a blanket."
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.Diniss1 wrote a tip 21 Feb
"Use any other airline. Hawaiian is hideously unfriendly, horrible service even in first class! DO NOT DO IT TO YOURSELF "
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Marjury A wrote a tip 18 Feb
"If you’re taller than the usual light, I recommend a colotomy plus"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: S$34 - S$40
2th checked bag: S$47 - S$54
3th checked bag: S$67 - S$134
4th checked bag: S$67 - S$134
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Round TripOne-wayMulti-city
Depart
Thu, 14/03
Return
Thu, 21/03
Travellers
1, Economy