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Iberia


7,645 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,645 Reviews from our TripAdvisor Community

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7,645 reviews from our community

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Showing 1,523: English reviews
Dublin, Ireland
Level 5 Contributor
50 reviews
16 helpful votes
Reviewed 2 days ago
NEW

Iberia was a basic carrier for me no frills at all. The only thing was that at least the flights all departed ontime, they also gave good info on arrival into Madrid which is really required if you have a short connection, as it takes a while to work out the airport of Madrid.

Europe Economy Dublin - Jerez De La Frontera
Helpful?
Thank Enda C
Guadalajara
Level 2 Contributor
8 reviews
7 helpful votes
Reviewed 3 days ago
NEW

ok @iberia now you say this..., I have received your new letter regarding flight IB 6620 of October 14th, 2017. We have looked into your case again and ascertained that the solution we gave was correct. I am aware of the damage this situation has caused, although I should inform you that Iberia, like other airlines and in line with...

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International Economy Havana - Madrid

Helpful?
2 Thank Amber Kelly B
Hanoi, Vietnam
Level 4 Contributor
21 reviews
10 helpful votes
Reviewed 3 days ago
NEW

Sad to see one of Europe's legacy airlines descend into a pricier version of Ryanair. The legroom on their short-haul aircraft is appalling unless you know specifically which seats to choose (something they now charge for 90% of the time), therefore I've made a point to only travel to London with them on their mid-afternoon flight operated by a long-haul...

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Europe Economy Madrid - London

Helpful?
Thank Luke M
Leicester, United Kingdom
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Iberia lost my bag and despite multiple complaints (also using third parties) they have ignored me. Totally ruined the trip and I will never fly with them again.

Europe Economy Dublin - Madrid
Helpful?
1 Thank Leicesterchris1908
Valley Forge, PA
Level 6 Contributor
354 reviews
102 helpful votes
Reviewed 4 days ago
NEW

With the short runway at FLR, Iberia decided to unload selected luggages so it can take off. I would have been OK if we were informed so we don't end up guessing once we got to MAD. I had a window seat so I saw the baggage handlers unload bags. Inquiring with one of the FA, she kinda dismissed me....

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Europe Economy Florence - Madrid

Helpful?
1 Thank MeadowsValleyForge
Brussels, Belgium
Level 5 Contributor
51 reviews
4 helpful votes
Reviewed 4 days ago
NEW

It was a fluid, nice flight. Food, drinks and service ok. Good flight weather. All in time. I liked my trip!

International Economy Brussels - Mexico City
Helpful?
Thank tastingbrussels2
Rayleigh, United Kingdom
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

Booked with British Airways and ended up on Iberia. 20 mins to check in and then they booked my husband on the wrong flight. Food and drink was rubbish as always and the seat is just a normal seat with the middle seat empty. Been caught out a few times now with BA flights but will not fly Iberia again.

Europe Business Class Madrid - London
Helpful?
2 Thank jmc6868
Singapore, Singapore
Level 6 Contributor
168 reviews
81 helpful votes
Reviewed 5 days ago
NEW

Everything about the flight was good. The check in process was smooth and so was the luggage drop off. The announcements were also made in English apart from Spanish. The seats are comfortable with good entertainment system and the food wasn't bad either. Overhead luggage space was good too. The thing that ticked me off was that i asked for...

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International Economy Lima - Madrid

Helpful?
Thank RaktimRay
New York City
Level 6 Contributor
313 reviews
97 helpful votes
Reviewed 1 week ago via mobile

Only Airline in One Word Alliance does not allow to check in or seat selection online. Airline does not recognize sapphire or emerald etc. travelers. Flight service was terrible. If you ask for something, Staff becomes irritated like it is not their job. I have never travelled on such an airline. I would not traveled on such Airline even if...

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International Economy Madrid - New York City

Helpful?
3 Thank SSDNY
Level 5 Contributor
32 reviews
5 helpful votes
Reviewed 1 week ago

I had some challenges to fit in my seat in Airbus A319 I was travelling with - mainly because of small legroom (I am 1,9 m tall). The personnel were really nice and smiley. What I would welcome is to have some food included during the 3 hour flight, or at least coffee and water. To buy even a water...

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Europe Economy Vienna - Madrid

Helpful?
Thank Tomas H
See travel tips for airlines
“good luck with their customer service should you have a problem”
AmberKellyB, 21 Nov 2017 | Read review
“Choose seats at the front of the economy cabin for extra legroom. Book the flight operated by the A345 on the MAD-LHR route.”
T5426UFlukem, 21 Nov 2017 | Read review
“Pick a different airline.”
Leicesterchris1908, 21 Nov 2017 | Read review
“Should be a pleasant flight other than stray incidents”
RaktimRay, 19 Nov 2017 | Read review
“Be sure to do automated check-in online as the check-in process is slow & antiquated.”
652lindsays, 10 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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