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Iberia

22,740 reviews
Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.022,740 reviews
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About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
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Rachel L wrote a review Today
1 contribution
New York City - Madrid
International
This is by far the worse airline with the worst customer service I have ever seen. To start off, we got to JFK a bit late due to another airlines delays and there was NO ONE at the Iberia counter at JFK from 4:40pm (when we got there) until 9pm when we left the airport to go to a hotel for the night because their customer service phone line was TOTALLY NOT helpful in getting us on another flight that night even though they had 3 other flights leaving that night. Then we show up the next day and there is HUGE line of people waiting to check in and there is ONE employee work! DO NOT fly with them. They are NOT friendly, NOT helpful, NOT reliable, and NOT efficient at their job at all!!!!!!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steve H wrote a review Today
2 contributions1 helpful vote
Lima - Madrid
International
This compliant is in connect to flight IB6650 from Lima to Madrid departing 25th February. We decided to fly Premium Economy from Lima to Madrid, the flight left on time although the boarding was a little chaotic. My entertainment screen did not work and when pointed out to the stewardess she said that she would re-set the system, after 30 minutes I asked again and she said she would do “a longer re-set”. Nothing happened therefore an 11 hours flight with no entertainment… NOT what I paid for. The standard of food is disgusting, I’ve had more tasty food on EasyJet; the evening meal was 3 small chunks of chicken with over cooked green beans and plain rice. For the breakfast they really pushed the boat out… cold ham and cheese roll and small cake. Staff were very rude and not helpful, I would advise a much better level of staff training and be more customer focused; we will never fly with Iberia again. It’s just a pity you can’t find a method to complain directly to Iberia.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Di Maur wrote a review Yesterday
Dubai, United Arab Emirates4 contributions2 helpful votes
Zurich - Miami
International
Airline super unprofessional. Rerouting due to engine incompetence and a reroute to Bahamas instead of direct to Miami. Resulting in an hour delay on take off- a 3 hour delay in the plane sitting in the Bahamas with no aircon due to Iberia misting the landing slot in Miami - then another 1 hour wait on the tarmac in Miami when landing as Iberia missed the parking slot. Chaos . Sloppy sparse staff. No aircon or water provided. No communication fro. The pilot. Passengers were angry and boiling hot. The pilot never offered even an apology for their incompetence. Never will fly Iberia again 😡
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Zsolt M wrote a review 26 Feb
1 contribution1 helpful vote
Barcelona - Madrid
Domestic
They lost my suitcase between barcelona and madrid, and they flought with 30min delay Nearly missed my connecting flight in madrid
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Eva M wrote a review 25 Feb
5 contributions2 helpful votes
Madrid - Santiago
International
If you choose to fly economy class on an overseas flight, get ready to face very little leg room, terrible food and very poor service. I was really disappointed!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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ONE person the next day 02/28/2024
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NO ONE at the counter at 4:40pm 02/27/2024 and no one showed up all night.
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Rachel L wrote a tip Today
"Use a different airline!!!!! "
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Steve H wrote a tip Today
"Use another airline!!!"
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Di Maur wrote a tip Yesterday
"Filthy dirty airline. We find chewing gum on our screen "
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Zsolt M wrote a tip 26 Feb
"No iberia"
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Jenny P wrote a tip 23 Feb
"Don't book!"
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Round TripOne-wayMulti-city
Depart
Wed, 13/03
Return
Wed, 20/03
Travellers
1, Economy