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IndiGo


5,598 reviews
Headquarters: Tower C Global Business Park Mehrauli-Gurgaon Road, Gurugram (Gurgaon) 122 002 India 011 91 99103 83838 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,598 Reviews from our TripAdvisor Community

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5,598 reviews from our community

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Showing 5,412: English reviews
Pune, India
Level 3 Contributor
11 reviews
Reviewed today
NEW

Overall good experience with Indigo, do are not top-notch with professional approach but good as overall staff has neutral behavior.

Date of travel: December 2018
Domestic Economy New Delhi - Srinagar
Helpful?
Thank gmkishor
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed yesterday
NEW

Flight is not a spacious.Ground staff not good.They are more argue with customer.If your wait is more than one kilo gram extra then they start torcher you.Flight timings are ok. When you travel this flight you should careful about your baggage ,you should carry correct wait.you have to buy everything in flight.My overall experience is average.I do not prefer next...

Date of travel: December 2018
More 
Southeast Asia Economy Rajahmundry - Singapore

Helpful?
Thank srinivasp235
Bengaluru, India
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Every time I travelled by Indigo, my experience has always been good. The flight is usually on time and the staff will make sure that the passengers are not discomforted.

Date of travel: December 2018
Domestic Economy Bengaluru - Jaipur
Helpful?
Thank sribet
Kolkata (Calcutta), India
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Stunned by the amazing service of Ms. Dipika and her team. In the last 15 years of flying, this was the best experience and how. Such a warm hearted team with immaculate service which could build a great rapport with all the guests. I would pay just to meet the team again and I am definitely flying Indigo again! Thank...

Date of travel: January 2019
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Domestic Economy Mumbai - Kolkata (Calcutta)

Helpful?
Thank Rahulmax55
Patna, India
Level 4 Contributor
38 reviews
10 helpful votes
Reviewed yesterday
NEW

They have great connectivity and on time but the staff, both ground and flight are rude. They are in the service industry and should be passenger friendly

Date of travel: November 2018
Domestic Economy Patna - New Delhi
Helpful?
Thank apthakur
Mumbai, India
Level 4 Contributor
39 reviews
14 helpful votes
Reviewed yesterday
NEW

My aged aunt was flying- we had prebooked a wheelchair for her as she had an arm fracture, very low blood pressure along with multiple other issues that do not allow her to be steady on her feet. She was made to wait for long and was not given a wheelchair despite false assurances that a wheelchair was being given....

Date of travel: January 2019
More 
Domestic Economy Mumbai - Bhubaneswar

Helpful?
Thank Nivedita S
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hi Nivedita, This shouldn't have happened. We sincerely apologize for the discomfort your aunt had to face. Let us take a closer look. Could you send us the PNR via private message?

Date of travel: January 2019
More 
Domestic Economy Mumbai - Bhubaneswar

Seattle, Washington
Level 3 Contributor
10 reviews
Reviewed yesterday
NEW

With the exception of feeling like I was sitting on a foldable lawn chair, everything else was great. The plane was new, bright inside, very friendly crew, and drinks were served on a 40 minute flight. Keep up the good work. Consider some better seats if possible.

Date of travel: December 2018
Domestic Economy Amritsar - New Delhi
Helpful?
Thank biztrav67
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hi, To stay 6E we are always keen to hear from customers: the good, the bad and the ugly. We will certainly share your feedback with the team.Hoping to see you onboard soon!

Date of travel: December 2018
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Domestic Economy Amritsar - New Delhi

Mysore, Karnataka, India
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed yesterday
NEW

Guest behavioural conscious and manage their guests professionally.most of the members are soft skilled trained

Date of travel: October 2018
Domestic Economy Chennai (Madras) - Bhubaneswar
Helpful?
1 Thank Ranjan M
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hey Ranjan! Thank you for those kind words. Hoping to see you onboard soon!

Date of travel: October 2018
More 
Domestic Economy Chennai (Madras) - Bhubaneswar

Guwahati, India
Level 4 Contributor
29 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

Clean new planes with slightly more leg space than the competitors . Even though flight was cancelled they made immediate alternate flights though there was no food or accommodation for the twelve hour halt in Mumbai. Service level seemed to be lower in the international sector . No entertainment in the flights.

Date of travel: January 2019
International Economy Guwahati - Dubai
Helpful?
Thank BartechcoME
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hi, The leg spacing is decided during the manufacturing of the aircraft keeping in view the safety of the passenger. Also, we do appreciate your understanding regarding flight cancellations. And it really is against the IndiGo DNA. While we work hard to minimise delays or cancellations, our operations are dependent on many factors, some beyond our control. All of these...

Date of travel: January 2019
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International Economy Guwahati - Dubai

1 review
Reviewed yesterday
NEW
via mobile

Serious it is too intresting with indigo .And provided facilities from the indigi is too best other then other flight company.

Date of travel: August 2018
Domestic Economy Patna - New Delhi
Helpful?
Thank Angry R
IndiGo, Guest Relations Manager at IndiGo, responded to this review

Hi! It’s great to hear the flight was as 6E as it could be! Look forward to seeing you onboard with us again.

Date of travel: August 2018
More 
Domestic Economy Patna - New Delhi

See travel tips for airlines
“ground staff should be good.consider passenger if travel extra One Kg.it is very difficult to measure correct wait.”
srinivasp235, 15 Jan 2019 | Read review
“This airline does not care about us. When we fly, we trust the airline with our lives. This airline is just not worth taking the risk.”
NiveditaSingh, 15 Jan 2019 | Read review
“Expect courteous people and limited service”
biztrav67, 15 Jan 2019 | Read review
“Print Boarding pass at home or get it at self service kiosk at the airport”
arunanitasingla, 12 Jan 2019 | Read review
“paying for extras is better for longer flights and if you have checked in luggage”
notacanada, 12 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About IndiGo
The largest airline in India, low-cost carrier IndiGo Airlines (6E) flies to more than 35 destinations within India, as well as five international destinations in Nepal, Oman, Singapore, Thailand and the United Arab Emirates. The airline, which was founded in 2006, has primary hubs at Delhi's Indira Gandhi International Airport (DEL) and Andhra Pradesh's Visakhapatnam International Airport (VTZ). Secondary hubs are located at Mumbai's Chhatrapati Shivaji International Airport (BOM) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet is configured with only Economy Class seating.

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