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Japan Airlines (JAL)


5,427 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture 011 81 570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,427 Reviews from our TripAdvisor Community

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5,427 reviews from our community

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Showing 1,657: English reviews
Auckland, New Zealand
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 2 days ago
NEW

polite staff. I was sleeping on take off, and when I woke later found a sticker on the back of the seat in front of me, telling me to contact them if I needed anything. Later when they served breakfast they gave me extra food.

North Asia Economy Singapore - Tokyo
Helpful?
Thank Ailin982
Farmers Branch, Texas
Level 3 Contributor
20 reviews
6 helpful votes
Reviewed 2 days ago
NEW

What a world of difference! After several times flying to Japan on American Airlines, we decided to choose the one non-stop flight operated as a codeshare by Japan Airlines. And considering the 14 hours we had spent previously packed into an undersaized AA seat, we decided to opt for the Premium Economy. It included access to an airport lounge at...

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International Premium Economy Dallas - Tokyo

Helpful?
Thank Ed M
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Almost everything about this flight is as good as you can expect it to be. 2-4-2 configuration on a B788 gave plenty of seat width. Leg room was even more impressive. The seat was very comfortable, even without declining. Arrival card in every seat pocket. Our flight was delayed an hour and we received updates from the cockpit every fifteen...

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North Asia Economy Tokyo - Shanghai

Helpful?
Thank jonasschoen
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW
via mobile

Great Servuce with JAL. Comfortable and reasonable fare ticket. Will ride again for my next travels. Really recommend it.. The attendants are kund and friendly.. And attended our needs.. Same as with other customer's needs

International Economy Singapore - Concord
Helpful?
Thank JohnEnams
London, United Kingdom
Level 3 Contributor
9 reviews
5 helpful votes
Reviewed 4 days ago
NEW

Following a thoroughly enjoyable visit to Fukuoka, I had to get to Tokyo. I contemplated the Shinkansen, but opted instead for a ride on a Japan Airlines Boeing 777 from Fukuoka to Tokyo Haneda. For the flight I opted (JL314), they were operating a tri-class configured aircraft, with economy, J Seat and First products on board. First Class check-in at...

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Domestic First Class Fukuoka - Tokyo

Helpful?
Thank LondonBizTraveller64
Kailua-Kona, Hawaii
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed 5 days ago
NEW

Very accommodating with seat selection. No extra charges. Started from Kona, Hawaii requested exit row seating. They told me I needed to talk to someone at JAL in Honolulu International Airport. When I got there. They expected me and provided me exit row seat with no charge. JAL staff was really hospitable and friendly. Food was good. Seat was comfortable...

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International Economy Honolulu - Manila

Helpful?
Thank henryhQ1018MV
Greater London, United Kingdom
Level 6 Contributor
171 reviews
142 helpful votes
Reviewed 5 days ago
NEW

JAL used to have the best Premium Economy when flying to Tokyo (compared to Air France, Alitalia and BA, all tried out), considering seats, service and pricing. In that regard this flight (return) has been clearly disappointing, in particular considering that the price for one of us was 2,400€ which is clearly not a bargain for a Premium Economy seat...

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International Premium Economy Tokyo - London

Helpful?
1 Thank MCMember
Manila, Philippines
Level 5 Contributor
48 reviews
44 helpful votes
Reviewed 5 days ago
NEW
via mobile

I used to Fly Domestic in the Philppines with our local airlines and since I had a chance to go Japan I like to try different Airlines and not to book with local airlines in Ph but Japan Airline instead. The price is reasonable , from the Airport the staff are kind. I requested them to give me a window...

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North Asia Economy Manila - Tokyo

Helpful?
Thank lopezalvin1387
Los Angeles, California
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

Flew both to and from LAX/Narita on JAL. Paid for Premium Economy since it is such a long flight (even though we were a family of 4 so it was pricey to upgrade). I also booked through American Airlines so I could earn mileage (AA and JAL have a partnership arrangement). Premium Economy is a very small section of the...

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International Premium Economy Los Angeles - Tokyo

Helpful?
Thank JB1291
Swindon, United Kingdom
Level 4 Contributor
30 reviews
7 helpful votes
Reviewed 5 days ago
NEW

Great flight, service was as usual excellent. The staff were attentive, but not intrusive as is sometimes the case with other airlines. I chose the Japanese meal (I’m western but love the food) and have always believed the best Japanese meals are served when leaving japan, but on this flight from LHR the food was excellent and easily as good...

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International Business Class London - Tokyo

Helpful?
Thank Steve_Wilson700
See travel tips for airlines
“Enjoy the end-to-end experience, it is wonderful!”
LondonBizTraveller64, 13 Aug 2018 | Read review
“Like any flight. Be there early.”
henryhQ1018MV, 12 Aug 2018 | Read review
“If you are travelling with kids, there is a family check in counter at narita”
General_koh, 6 Aug 2018 | Read review
“If youare booking yourself do it 4 months in advance, best deals ever”
suecF2932FE, 6 Aug 2018 | Read review
“Literally you can blindly book with JAL, they are amazing service providers.”
nitink208, 5 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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