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Japan Airlines (JAL)
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637
Overview
4.59,504 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
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About Japan Airlines (JAL)

Airline Alliance

oneworld
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome, Shinagawa-ku, Tokyo Prefecture 140-8637

Airline Summary

The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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Dken L wrote a review Yesterday
Richmond, Canada3 contributions1 helpful vote
Vancouver - Hanoi
International
Lost my luggage during transition flight, spent few hours at the airport try to figure that out. got to hotel at midnight with no clean clothes and No store open. Found it two days after, and found the luggage was badly damaged, with the case can't close completely. They offer my US$50 for compensation said because my luggage only damaged one side, and it's NOT 100% total lost. WTF...... back and forth with JAL in email, wasting time and energy. JAL sucks
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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rnmg wrote a review 15 Jun
Gurugram (Gurgaon), India75 contributions41 helpful votes
New Delhi - Chicago
International
I bought business class tickets for my wife and me to go to Chicago from Delhi via Tokyo, and return via Honolulu. As such, nothing is terribly wrong but overall it is a very poor quality of experience. Right from check in through to in flight service is okay but soulless. The seats are good; the television does not really work and is very glitchy. Very few movies (relative to something like United) and movies have poor prints and keep stopping or being erratic. But the worst part is the cabin service. While the cabin attendants are very polite, they are politely ineffective. A meal service takes 3-4 hours and in a 8-9 hour flight, lights are barely dimmed and if so, then hardly so for 1 hour or so. I buy business class tickets mainly for the flat bed and ability to sleep through a red eye flight but JAL makes that impossible. I would not recommend it to anyone.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard Lee wrote a review 14 Jun
Sunnyvale, California34 contributions2 helpful votes
Singapore - San Francisco
International
I have chosen JALfor 4 Trips to Asia, and I find that the Comfort, Food, and Service is one of the Best of all Airlines. I flew on June 12th, 2024 on Flight 712 from Singapore to Narita, then on Flight 58 from Narita to SFO. On Both Flights the Food is Beyond Excellent. My wife, Judy Ng believes it is Michelin Star fine dining quality, The effort and planning of the Food shows Excellent work by the chefs and staff. Secondly, I would like to commend the Stewardess Staff on both Flight JAL Flight 712 and JAL Flight 58 on June 12, 2024 on Business Class. They did such a wonderful job, I wrote their names down: first names were Kondo and Handa on Flight 712 Business Class, and Ms Aoki and Ms Seto on Flight 58 Business class , both on June 12th. I believe me and my wife spoke to each Stewardess and were overjoyed with their kindness and service. On Flight 712, we spoke to the Manager of the Crew I believe. Thirdly, I'd like to commend the JAL organization for their ability to switch my wifes non-window seat to an "locked" Window seat on Business, and they were able to move me so that we were togeather. This request Started in Singapore JAL Check In ( I have a photo of both the ticket agent lady, and her Manager) who took the matter and contacted Narita Airport Staff to execute the Seat Change. What FANTASTIC coordination and Service !! Thank you !! We were met at the gate by JAL Staff person and she had a sign for Ms Judy Ng ( Wife) and escorted to the transfer desk/Sekura First class lounge for re-ticketing. Every thing was so quickly & professionally done. What a overall professional organization and Staff. Thank you. Judyhippofant@yahoo.com and RichJohnLee@yahoo.com
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Roland T wrote a review 14 Jun
4 contributions
Tokyo - Tokyo
Domestic
On June 14, 2024, we flew from HKD to NRT on flight JAL584. Ms. Yamanouchi went above and beyond to assist us with our luggage check-in and boarding passes. She even included a heartfelt thank-you note, making our experience with Japan Airlines truly memorable. We were deeply touched by this personalized gesture. Thank you, Ms. Yamanouchi!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Owen H wrote a review 11 Jun
5 contributions
Singapore - Tokyo
North Asia
One of the best airlines out there. The flight attendants were super nice. The food was great. The seats were comfy, the plane was clean. Overall a great experience
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ベッドになった状態
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JALの気配り 靴収納スペース
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ゼ隻を見下ろす
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座席左側の枕をどかしてアームレストを上げると2人がゆったり座れる
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Richard Lee wrote a tip 14 Jun
"JAL is the Best Airlines for Food and Service and Cleanliness. Professional staff !!!!"
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Jeannie H wrote a tip May 2024
"Don't fly with them unless you are ok being left in a bind in foreign airport with your kids and luggage. Which has now happened 2 times. "
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brian l wrote a tip May 2024
"Because booking premium economy."
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Wesley T wrote a tip May 2024
"Don’t book with JAL"
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richuchida wrote a tip Apr 2024
"If you would like to fly on airline with impeccable service, fly JAL!"
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