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Jet Airways


6,868 Reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India +91-22-3989-3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,868 Reviews from our TripAdvisor Community

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6,868 reviews from our community

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Showing 6,484: English reviews
A TripAdvisor Member
Reviewed yesterday
NEW
via mobile

Excellent Inflight service by Abhishek and his team - went out of their way to make the flight as comfortable as possible!

Domestic Economy New Delhi - Udaipur
Helpful?
Thank A TripAdvisor Member
Pasadena, California
Level 5 Contributor
55 reviews
40 helpful votes
Reviewed yesterday
NEW

Having arrived in India from the US for a visit of a whole month my overseas luggage allowance was higher than what JET allowed. They charged more for the extra weight than for the ticket. Both flights were more than an hour late, the check-in was chaotic, the seats designed for children rather than for adults, extremely uncomfortable.

Domestic Economy New Delhi - Varanasi
Helpful?
Thank Giselle1106
Level 3 Contributor
23 reviews
6 helpful votes
Reviewed yesterday
NEW

Traveled with Jet Airways in the Jet Premiere cabin and I can't say I was wowed, but it was a nice flight. Prior to take off we were given a welcome drinks and hot towels, which was much needed after the rather long wait to board. When we took off I realized that my TV set was not working -...

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International Business Class Toronto - New Delhi

Helpful?
Thank Supriya J
Seattle, Washington
2 reviews
1 helpful vote
Reviewed yesterday
NEW

I have booked my parents ticket together first time with Jet and believe me they do not care what ever you even request for. My father utilize the service on December 7 and it was very bad. I shared the experience with my previous review. Now again they did the same with my Mother. I do not want to say...

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International Economy Amsterdam - New Delhi

Helpful?
Thank asachin1010
Saint Catharines, Ontario, Canada
Level 3 Contributor
19 reviews
8 helpful votes
Reviewed yesterday
NEW

We went on a 10 day Caribbean Princess Cruise to the Panama Canal, flying from Buffalo with JetBlue Airways on Feb. 6.18,from St. Catharines Ont. Canada, with Niagara Airbus , left at 3;a.m. snowing very badly going to Buffalo. They had to defrost airplane for 15 minutes. Flight took 3 hours, Airbus A320 Jet, had 6" of legroom from your...

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Domestic Economy Buffalo - Fort Lauderdale

Helpful?
Thank Joseph D
Salisbury, United Kingdom
Level 6 Contributor
478 reviews
191 helpful votes
Reviewed yesterday
NEW

One of the package porters helpfully took us right to the far end of the terminal where there was no queue to enter the terminal. Check in was a bit slower than usual as there were only 2 people checking people in and there was 7 or 8 people in front of us. Once through check in the journey through...

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International Business Class Mumbai - London

Helpful?
Thank John_The_Miner
Mumbai, India
Level 6 Contributor
110 reviews
125 helpful votes
Reviewed yesterday
NEW

First, when we did web checkin, we expect it to be faster once we reach the airport. But at the airport we were made to stand in the same queue as the ones who had not done anything and were checking in then in economy class. As per food, when you can serve chicken for non-vegetarians, the vegetarians deserve at...

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Domestic Economy Mumbai - Bengaluru

Helpful?
Thank Nisha J
India
Level 5 Contributor
58 reviews
22 helpful votes
Reviewed yesterday
NEW
via mobile

It's always feel good to travel with Jet Airways. Good team to fly with. Can improve seat quality in the economy class. Already improved food quality, little change in the interior can make it a great flying experience. Keep flying high Jet

Domestic Economy Mumbai - Ahmedabad
Helpful?
1 Thank Vijendar R
Level 4 Contributor
22 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

Everything was fine, ground staff, check in, baggage, until the time came to take off. The flight was abruptly announced to be delayed. The delay was very unlike them, as I've never experienced such a problem earlier with this airline. The aircraft was parked at the boarding bay with the jet flaps up. Obviously one engine was not "working" properly....

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Asia Economy Hong Kong - New Delhi

Helpful?
Thank Youwin-Wewin
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed yesterday
NEW

The flight has perfect time from Mumbai; is very comfortable and always on time. The service, food comfort all good;5 stars from me

International Economy Mumbai - Riyadh
Helpful?
Thank murtuzau2015
See travel tips for airlines
“Weigh all your belongings ahead of time to avoid excessive extra charges”
Giselle1106, 23 Feb 2018 | Read review
“Do not even think of taking service from Jet.”
asachin1010, 23 Feb 2018 | Read review
“Don't book your flight too early wait gets cheaper, remember duty free flying in U.S. no get , you have to fly International.”
438JosephD, 23 Feb 2018 | Read review
“Web checkin doesn't make any sense with them, you'll have to stand in the regular queue at the airport.”
NishaJha, 23 Feb 2018 | Read review
“boot space should be more than what you have in this plane”
, 23 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.
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