We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JetBlue


7,661 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

7,661 Reviews from our TripAdvisor Community

Write a Review

7,661 reviews from our community

Filter reviews by popular destinations:
All reviews New York City Boston Fort Lauderdale Orlando San Juan Newark Los Angeles San Francisco Long Beach Las Vegas Washington DC Tampa Cancun West Palm Beach Fort Myers
Traveller rating
Cabin
  • (6,674)
  • (0)
  • (1)
  • (364)
Route
  • (4,971)
  • (1,143)
  • (690)
  • (178)
  • (58)
  • More
Language
  • More
Showing 7,050: English reviews
Big Indian, New York
Level 5 Contributor
75 reviews
27 helpful votes
Reviewed yesterday
NEW
via mobile

My wife and I travel to St. Martin every year. We’ve flown American, United, Delta and this year Jet Blue. Jet Blue has the best seats, most legroom and friendliest staff of the airlines we’ve flown. I would definitely recommend them.

Caribbean Economy New York City - St Martin / St Maarten
Helpful?
Thank John M
Level 1 Contributor
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

214/2018 My wife , son and I had tickets to Punta Cana for a 9:15 flight. I was in a wheelchair and was moving slowly. We where at the check in desk at 8:16 and where denied check in. I understand that it is a new TSA rule but I would have appreciated an accommodation but didn't get one. The...

More 
Caribbean Economy New York City - Punta Cana

Helpful?
Thank Kirk P
Palm Harbor, Florida
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW

Unlike more recent flight experiences this trip was smooth sailing and even dare I say, comfortable seating. I didn´t pay extra for the leg room and they provide snacks and drinks at no extra charge. Try the heirloom potato snaps. Staff courteous and flight was on time. Will book with them again

Mexico Economy Orlando - Mexico City
Helpful?
Thank looselips2017
South Yarmouth, Massachusetts
Level 6 Contributor
101 reviews
49 helpful votes
Reviewed yesterday
NEW

I am a big fan of JetBlue. The staff at the gate are courteous, the seats are roomy and the service is efficient. I love the on-board t.v. and Sirius radio. The roominess of the seat and the leg room are the best I've found in coach. Recently joined True Blue, their frequent flyer program. I had some trouble signing...

More 
Domestic Economy Los Angeles - Boston

Helpful?
Thank Christine N
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

The service was great, the entertainment and the flight from the clerks to the flight attendance. It was great experience

Caribbean Economy New York City - San Juan
Helpful?
Thank DianaLynn E
Martinsburg, West Virginia
2 reviews
Reviewed yesterday
NEW
via mobile

I do not care much for flying but do travel alot for business and pleasure. JetBlue had a reasonable price for the fare, gate staff was pleasant, flight crew was professional and polite. Had a maintenance issue and found another aircraft quickly with minimal delay. Ammenities and service on the plane was very good and the plane was clean. I...

More 
Domestic Economy Orlando - Baltimore

Helpful?
Thank Robert H
Boylston, Massachusetts
Level 5 Contributor
85 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

My wife booked a direct flight to St Thomas last summer for January 29th 9AM flight arriving in St Thomas around 2PM. We received at least 6 notifications that the flight departure time was changed. We finally were scheduled to fly out at 11:00PM and landing in Puerto Rico at 4 AM with a 4 hour layover. Then at 8:30...

More 
Caribbean Economy Boston - St. Thomas

Helpful?
Thank Michael H
Hope Island, Australia
Level 6 Contributor
322 reviews
84 helpful votes
Reviewed 2 days ago
NEW

I suppose it's one of the hassles flying into the US. but I'd already done it 2 weeks earlier from Aus without THIS level of harrassment and frustration. The JetBlue check-in counter at Lima is NOT the JetBlue counter, it's some sort of pre security counter that has no ability for people to line up so we all just milled...

More 
International Economy Lima - Fort Lauderdale

Helpful?
Thank Sail_Scarlett
Level 5 Contributor
55 reviews
14 helpful votes
Reviewed 2 days ago
NEW

Excellent help for us. We had only a few minutes in between flights and they gave us seats up front so we can quicly exit. The seats gave us more lef room too. If they flew from more places from our local airport we would use them always.

Domestic Economy Hartford - Charleston
Helpful?
Thank Judith G
Boston, Massachusetts
2 reviews
5 helpful votes
Reviewed 2 days ago
NEW

JetBlue is the only airline I have flown on the past decade and it has been a wonderful experience every time.

Domestic Economy Boston - Fort Lauderdale
Helpful?
Thank meli1012
See travel tips for airlines
“Checking In in Aruba was a problem on the computer provided in the lobby. It finally worked by checking in one person at a time.”
tonysK1746TL, 23 Feb 2018 | Read review
“Put a smile on your face and be on time. Cooperate with all the officials and do what they say and everything will go smoothly.”
loisprecht, 22 Feb 2018 | Read review
“try to book directly with JetBlue, we booked trough Expedia and could not get seats assign”
R8288VQalexk, 22 Feb 2018 | Read review
“Respond to JetBlue offers for sale flights!!”
hblaura, 22 Feb 2018 | Read review
“Use Barclaycard Jet blue”
Alccoach, 22 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

524 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (524)
Viewed
Onboard Feature (28)
Viewed
Seat (46)
Viewed
View from Window (101)
Viewed
Cabin (31)
Viewed
Airport (65)
Viewed
Airline Lounge (6)
Viewed
Food and Drink (41)
Viewed
Our fleet (4)
Viewed
Other (202)