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JetBlue


10,420 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1 800-538-2583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,420 Reviews from our TripAdvisor Community

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10,420 reviews from our community

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Showing 9,670: English reviews
Centreville, Virginia
Level 4 Contributor
29 reviews
6 helpful votes
Reviewed today
NEW

We always try to fly Jetblue airlines. The comfort level is unsurpassed. It's also quite economical. We fly 3+ times per year and book Jetblue most of the time!

Domestic Economy Washington DC - Tampa
Helpful?
Thank glenn g
West Palm Beach, Florida
1 review
Reviewed today
NEW

I did receive the delay on my cell phone, b.c. when I checked in, I put it on my phone for status updates. Little did I know that it was more delays at the airport--it was approx. 2 plus hours, due to the plane was NOT there from the other destination. Jetblue did not offered any snacks or beverage while...

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Domestic Economy New York City - West Palm Beach

Helpful?
Thank cathy716
Marstons Mills, Massachusetts
Level 4 Contributor
38 reviews
1 helpful vote
Reviewed yesterday
NEW

As usual the jetBlue flight was fine. But the baggage claim experience was "incredible." The bags came out quickly (which is not the case at Logan Boston), and a jetBlue agent named Linda started to take my bags off the carousel as a special service because the bags had the Mint tags. Wow...what a nice reception. And leaving Ft Myers...

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Domestic Economy Boston - Fort Myers

Helpful?
Thank ggwattley
Methuen, Massachusetts
2 reviews
1 helpful vote
Reviewed yesterday
NEW

On JetBlue flight it's nice to have extra legroom. We always try to fly them first. Also the staff is always friendly.

Domestic Economy Boston - Las Vegas
Helpful?
Thank jin525
Austin, Texas
Level 4 Contributor
21 reviews
3 helpful votes
Reviewed yesterday
NEW

I always love to fly with Jetblue, it feels like they give you a little more leg room in the regular seats and you get free WiFi along with a LCD screen that has cable and movies on there. The staff was great at the terminal and also on the plane.

Domestic Economy Austin - Long Beach
Helpful?
Thank cmassie22
Westford, Massachusetts
Level 6 Contributor
158 reviews
26 helpful votes
Reviewed yesterday
NEW
via mobile

Service and plane cleanliness seem to be deteriorating and I’m not sure why. Flights seem to be delayed for internal reasons, video screens work sporadically, if at all, seats are dirty, and the flight attendants don’t offer any apologies which is atypical for JetBlue.

Domestic Economy Fort Myers - Boston
Helpful?
Thank TPD2
Aventura, Florida
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I flew from Ft Lauderdale to JFK on August 2, 2018 was supposed to take off at 9:38am we left at 1:30pm and had to wait another 45min on the plane! We wasted a whole day for 2.5 hours trip..On the way back same scenario another 4 hours delay ...I will never use this company again they are so unreliable.

Domestic Economy Fort Lauderdale - New York City
Helpful?
Thank sandraattias
Killingly, Connecticut
Level 6 Contributor
160 reviews
37 helpful votes
Reviewed yesterday
NEW
via mobile

Parking, check-in and security through Providence is so fast and easy. Love JetBlue service, price and ease of booking. Weather affected the landing in Orlando and we we're diverted to Tampa for a short time. Pilot and crew communicated everything clearly and the flight went well otherwise.

Domestic Economy Providence - Orlando
Helpful?
Thank Christine D
Fort Lauderdale, Florida
Level 3 Contributor
23 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

Sitting at the terminal after over an hour delay. Jetblue has become one of the worst airlines to fly. My last 3 trip jetblue has been delay. This one because most likely negligence or lack to attention to detail. Who would schedule a schedule maintenance on a plane schedule to depart. Now you have had hundred of passenger upset because...

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International Economy Fort Lauderdale - Cartagena

Helpful?
Thank CosmePerez
1 review
Reviewed yesterday
NEW
via mobile

To say that my experience with JetBlue was horrible would be an understatement. My flight to Orlando was scheduled to take off at 9:08pm Friday night. After sitting in the airport for over and hour with no information, we found out our flight would be delayed until 1:15am. This is where things went downhill fast. After a significant lack of...

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Domestic Economy Newark - Orlando

Helpful?
Thank Angela N
See travel tips for airlines
“try not to bring carry on if you CAN NOT lift it and store it overhead, b.c. you are holding up the boarding process”
cathy716, 19 Aug 2018 | Read review
“Make sure to get to the airport early just in case of any changes”
cmassie22, 18 Aug 2018 | Read review
“Fly direct. Bring earplugs. You will need them if you get stuck next to babies.”
barryh300, 17 Aug 2018 | Read review
“Bring your own plug-in headphones so you can watch a free movie or some TV to help kill the time.”
K8286VOmichaelc, 17 Aug 2018 | Read review
“Book early”
beamteam1990, 17 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About JetBlue
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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