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Kenya Airways


1,379 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,379 Reviews from our TripAdvisor Community

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1,379 reviews from our community

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Showing 1,070: English reviews
Mount Vernon, Missouri
Level 4 Contributor
43 reviews
15 helpful votes
Reviewed yesterday
NEW

We flew from Lusaka, Zambia, to Zanzibar, Tanzania. At the Lusaka airport my traveling group of six divided into two groups to go through the airport desk/check-in. One group was asked for yellow fever vaccination documentation, and one group was not. Once we arrived in Zanzibar there was no yellow fever immunization document required. Not sure what was going on...

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Africa Economy Lusaka - Zanzibar Island

Helpful?
Thank Linda G
Western Cape, South Africa
1 review
Reviewed 2 days ago
NEW
via mobile

A seriously horrendous time with Kenya airways. When we got there early to check in they wouldn’t give us boarding passes and the supervisor was extremely unhelpful, rude and literally ran away from the desk without answering our questions. She lied to her supervisors and to us several time. We are disgusted with their customer service and extremely upset to...

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Africa Economy Cape Town Central - Victoria Falls

Helpful?
Thank jillianskowronski
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Kenya Airways flight to Mombasa on a Saturday morning- one of my best flights. No much hustle and drama in the airport; although JKIA could do with a carpet at the entrance so when people remove their shoes they don't have to walk bare foot on a cold dirty floor; Mombasa airport as well! The return flight was ok as...

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Domestic Economy Nairobi - Mombasa

Helpful?
Thank Ursula N W
Denver, Colorado
1 review
1 helpful vote
Reviewed 3 days ago
NEW

KLM cancelled the flight to Nairobi and rebooked us on Kenyan Airways. We finally. After multiple phone calls, got sat reservations. The travel agent stated we could not get seats in the front portion of the plane. Kenyan Air said they could not change our seats because the ticket was issued by Delta. Delta said they couldn’t do anything because...

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International Economy Amsterdam - Nairobi

Helpful?
1 Thank dobie268
Amsterdam, The Netherlands
Level 6 Contributor
139 reviews
29 helpful votes
Reviewed 3 days ago
NEW
via mobile

So I booked for my wife and kids to come visit me from South Africa. My daughter was going to fly here first. 4 hours before departure we are notified her flight is cancelled. Alternative is a flight departing in 2 hours. What a scramble, but we made it. Wife and som made it here, but be warned of a...

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International Economy Amsterdam - Johannesburg

Helpful?
2 Thank Martin S
Orlando, Florida
Level 1 Contributor
3 reviews
Reviewed 4 days ago
NEW

My husband is quite tall and there was plenty of space for his legs,staff were very helpful and the food on the flight was quite nice, would use this company again

International Economy London - Nairobi
Helpful?
Thank Tanya G
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed 4 days ago
NEW

Great airline service right from the time of checkin to departure if you reach on time.. Was in the aisle seat and enjoyed the view. The flight was short though 45 minutes to Mombasa but very comfortable and the landing too. We used an Embraer 190 to go but on return we used a dreamliner. Great staff, good landing and...

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Domestic Economy Nairobi - Mombasa

Helpful?
Thank Claire G
Lusaka, Zambia
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed 6 days ago
NEW

I travelled to Dubai on a connecting flight, and the flight between Lusaka and Kenya, the charging ports were not working, and no entertainment, i have been on this flight frequent and i am aware there is no entertainment hence the least they could have offered is to ensure the charging points are functional so i make use of my...

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International Economy Lusaka - Dubai

Helpful?
1 Thank Prudence M
Pietermaritzburg, South Africa
Level 4 Contributor
44 reviews
4 helpful votes
Reviewed 6 days ago
NEW

The flight was really good & we enjoyed everything but unfortunately they lost our luggage, which they couldn't trace it, It's been a week now & I'm still being told they are searching. I don't really think they realize how much does something like that spoils your trip. Just because of poor service from the Lost Baggage guys I don't...

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International Economy Dubai - Johannesburg

Helpful?
1 Thank Freedom N
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 1 week ago
NEW

Great airline one of Africa's best. We went in a 787 dream liner and it was an amazing experience. The seats were comfy and the food was great. Very friendly staff who would care for all my needs.

International Economy Paris - Nairobi
Helpful?
Thank khush S
See travel tips for airlines
“Check In online!”
ursulanw2015, 14 Jul 2018 | Read review
“If you don't want stress, rather travel light & don't check in any luggage”
freedomn946, 10 Jul 2018 | Read review
“get the Front Seats with extra legroom”
38khushs, 9 Jul 2018 | Read review
“When there is long stay-over, make sure you choose the right fare so that you are offered free accommodation.”
kunnampaths, 9 Jul 2018 | Read review
“Offers best rates”
Native201, 6 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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