Kenya Airways
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3.03,841 reviews
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About Kenya Airways
Airline Alliance
SkyTeamHeadquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Airline Summary
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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Paris - Zanzibar Island
International
As a Flying Blue Silver member, this is the second time we have flown Business Class with Kenya Airways. Last year in 2023 everything went smoothly and we were satisfied with the airline. This year 2024, Kenya Airways first postponed our flight from Paris to Nairobi by half a day. Instead of 8:30 pm to 11:00 am This was ok as they gave us about 3 weeks notice. Nevertheless, in our case we had to book a hotel in Paris. During our trip, Kenya Airways then canceled our connecting flight from Nairobi to Zanzibar. This resulted in a transit time of 10 hours through the night in Nairobi. Instead of organizing everything for the passengers, they wanted us to fill out an e-visa for Kenya on our own so that we could get to a hotel. It was already close to midnight and we were just tired and the program for the visa application kept throwing us out. After an hour, we abandoned the exercise and spent the night at the airport. Kenya Airways has been canceling their flights a lot lately and the way they handle this is not at all professional. The inflight product and crew are friendly and professional. But what is with the management and operation is more than sad and unacceptable. We didn't even get any compensation and or a sincere apology.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Newark - Nairobi
International
Great service with polite and attentive staff, clean cabin with tasty meals. I enjoyed the flight and will fly KQ again.
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mombasa - Nairobi
Domestic
We decided not to take our first flight from Nairobi to mombasa. We looked on the kenya airways website on how to notify of our absence or cancel our flight, but were told we could only cancel our full round trip or nothing at all, so we did not cancel. When we showed up for our return flight from Mombasa, we were told that our return tickets had been canceled without notification because we did not cancel our first flight (read above: not an actual option), that the flight was full, and that if we wanted a new flight we would be charged the cost of the new flight plus a change fee. We cut our losses and booked with a new airline. To sum up: 1. Kenya airways lied to us about their no-show policy, 2. Cancelled our reservation without telling us (we asked, and this is their deliberate policy), 3. Tried to gouge us for even more money. Thieves. Fraud. Stay away.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Victoria - Mumbai
International
The airline was via Nairobi and the Nairobi to Mumbai flight was delayed over 2 hours. The food on board is average. The entertainment is also limited. Preferred the Ethiopian more than this. Airlines crew on board was good.
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mahebourg - Copenhagen
International
I missed my connection in Nairobi due to a slightly delay. From landning in Nairobi, customer service has been non-existent. Customer service is also impossible to get in touch with. I would recommend flying with other carriers which care about thier passengers when flying in Africa. There were several instances were staff could have helped me catch my original flight (which I missed with 2 minutes and had to watch the bag be removed from the airplane) and several occasion where strict policy enforcement or lack of willingness made the involuntary layover unessesary painful. This includes not making sure passengers with short transfers are transferred immediately to the security check at Nairobi (having to wait for whole plane deembarking) and not offering complementary uppgrades ( lounge, better seats) to passengers arriving more than 20 hours to late to their destinations due to their mistakes.…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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itten2018 wrote a tip 1 Dec
"When flights are canceled, they are completely unprofessional and not at all cooperative and certainly not generous. We had to experience it"
Abhay R wrote a tip Nov 2024
"Carry children snacks as if the flights are delayed they don't look after children neither given priority or any goodies to kids. "
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