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KLM Royal Dutch Airlines


13,519 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,519 Reviews from our TripAdvisor Community

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13,519 reviews from our community

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Showing 6,212: English reviews
Sandnes
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed yesterday
NEW

We paid for upgrade several months in advance bet when we got on the plain we had been placed in economy with very little room for the legs. We contacted the crew onboard and showed the receipt that did not help at all. Have not been contacted by KLM yet and the money is not being returned.

International Economy Aruba - Amsterdam
Helpful?
Thank Skientusiast
Benllech, United Kingdom
Level 4 Contributor
45 reviews
12 helpful votes
Reviewed yesterday
NEW

I have never flown with KLM before and was pleasantly surprised by them.The seats in economy were very good with excellent leg room and the staff were friendly and efficient.We had a stopover in Schipol before flying onwards to Budapest and were surprised that they gave us food on both short flights.It was a cake and a choice of drink...

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Europe Economy Manchester - Budapest

Helpful?
Thank Vonnymacd
New York City, New York
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

This is was my 3rd flight with KLM. I have always had a great experience with KLM. Attention to details, amazing service and food. I never had such a great espresso online! The seat is similar to what you get on Delta and Air France business class and it was very comfortable. They had a great choice of movies and...

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International Business Class Amsterdam - New York City

Helpful?
Thank monkfan2000
San Antonio, Texas, United States
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed yesterday
NEW

Nice comfortable flight. Because they are partner with Delta I received an upgrade, crew was nice and helpful. Nice movie selections.

International Economy New York City - Accra
Helpful?
Thank Robert A
Ontario, Canada
Level 5 Contributor
49 reviews
15 helpful votes
Reviewed yesterday
NEW

No airline these days deserves a '5' but, our recent flight on KLM deserves Top Marks so, in relation to other airlines, a '5' is warranted. What do you want from your airline? - on time, comfortable as possible, pleasant service, decent food. So our flight from Toronto to Amsterdam and then to Cape town had all that and more....

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International Economy Toronto - Cape Town Central

Helpful?
Thank Alec P
Amersfoort, The Netherlands
Level 6 Contributor
758 reviews
148 helpful votes
Reviewed yesterday
NEW

It was a long time since I last flew Amsterdam - Kuala Lumpur. KLM used to have a cooperation with Malaysian Airlines on this stretch but with the issues at Malaysian Airlines that cooperation was stopped and so were the flights from Malaysian between Amsterdam and Kuala Lumpur. The great thing about the KLM flight is that it leaves 20:50...

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International Business Class Amsterdam - Kuala Lumpur

Helpful?
Thank ThomasEMM
More ▾
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have chosen KLM as this would be my 10th time flying with this company. The service and the food is very good but there is no space between the seats. If you are a person more than 1.80 your knees will touch the front seat. (I m 1.78 only). The entertainment is also ok !

International Economy Amsterdam - Havana
Helpful?
Thank Pantelis K
Level 3 Contributor
14 reviews
7 helpful votes
Reviewed 2 days ago
NEW

As always punctual and good service. Always a snack and free drinks even on the shortest of flights. Always a smile too.

Europe Economy Amsterdam - Vienna
Helpful?
1 Thank Erik Z
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Good service at the airport of Amsterdam and in the Plaine. They are always intrested and I would never choose for a other airline to fly anywhere as long as Klm flies there

International Economy Amsterdam - Curacao
Helpful?
1 Thank Dionne N
Dublin, Ireland
Level 6 Contributor
109 reviews
100 helpful votes
Reviewed 2 days ago
NEW

Good overall experience via Amsterdam. Travel class was Business, on some (B777 I think) of the earlier flights to Accra the seating type was the old format and angled seats so found it not so comfortable. That appeared to change eventually to fully flat anf more comfortable. I always found the cabin crew on KLM very friendly. The food and...

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International Business Class Dublin - Accra

Helpful?
1 Thank Dublin_Five_O
See travel tips for airlines
“There is a long line past immigration for flights to the US, so don't check in last minute.”
monkfan2000, 10 Dec 2017 | Read review
“Have your dinner before the flight, it makes the jetlag easier to overcome”
ThomasEMM, 10 Dec 2017 | Read review
“Depending on your flight and flight status you may be able to upgrade to economy comfort for free AFTER you check in online.”
ErikZ231, 9 Dec 2017 | Read review
“If you can get the centre row even better as it has aisle access both sides”
Dublin_Five_O, 9 Dec 2017 | Read review
“Book well in advance to a good deal!”
nadiaolson, 8 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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