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KLM Royal Dutch Airlines


22,997 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22,997 Reviews from our TripAdvisor Community

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22,997 reviews from our community

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Showing 11,021: English reviews
Calgary, Canada
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed today
NEW
via mobile

First time flying KLM and I would use them again! Great service in the plane, seats were pretty spacious and comfortable. Food served was good and included as well as adult beverages and those nuts are delicious!

Date of travel: October 2018
International Economy Calgary - Amsterdam
Helpful?
Thank Surfveza
Heusy, Belgium
Level 4 Contributor
35 reviews
7 helpful votes
Reviewed today
NEW

We had 2 KLM flights between Luxemburg and New York. The flights were performed in a professional manner with plenty of information from the flight deck but the cabin staff seemed more interested in discussing between themselves than connecting to the passengers. The 787 used between Amsterdam and NY was very nice but the Embraer between LUX and Amsterdam had...

Date of travel: January 2019
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International Economy Luxembourg - New York City

Helpful?
Thank scout2017
Johannesburg, South Africa
Level 3 Contributor
4 reviews
Reviewed today
NEW

I am a passenger with special needs as I cannot stand for long and thus require the need of a wheelchair to help with navigating airports and getting on flights. KLM were amazing and really went out of their way to accomodate me. There was a wheelchair sorted out for me and was the first passenger to get on the...

Date of travel: January 2019
More 
Europe Economy Amsterdam - Montpellier

Helpful?
Thank RogerRoo1
Horsens
Level 6 Contributor
129 reviews
18 helpful votes
Reviewed today
NEW

Completely nonexistent customer service. We experienced a cancelled flight to Amsterdam (with connecting flights to Mexico), we missed thereby our connecting flights and was rebooked on other flights on a journey more than double the time as planned. Long stays in AMS and LAX. All contact to KLM customer support were useless, nobody were able to assist, no voucher for...

Date of travel: December 2018
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International Economy Billund - Cancun

Helpful?
Thank ClausF265
Doetinchem, The Netherlands
Level 5 Contributor
81 reviews
17 helpful votes
Reviewed today
NEW

Fast boarding at Amsterdam and Hamburg. Modern airplane with enough space (economy comfort) and they service during the flight. Most important; in time:)

Date of travel: January 2019
Europe Economy Amsterdam - Hamburg
Helpful?
Thank mslotman
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW

I have been travelling with KLM for many years now, and did so even though this flight has a stop over in Amsterdam, because the service was so good. Unfortunately customer service seems to have been replaced with a need for the airline to keep finding new ways to punish travellers, who do not want to pay for any extra’s....

Date of travel: January 2019
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International Economy Accra - London

Helpful?
Thank 19451968
Zagreb, Croatia
Level 6 Contributor
262 reviews
66 helpful votes
Reviewed yesterday
NEW

When one tries to add the miles afterwards, it's very complicated. When I had to pay 180 € for rebooking, the woman at telephone was glad, enjoing. My flight KL1943 was canceled. Of course, the same woman (after consultation) said it was because of the weather.

Date of travel: January 2019
International Economy Panama City - Zagreb
Helpful?
Thank marijansesvete
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

Boarding by zone meant that we got to our seat without any waiting around or pushing and shoving. Enough legroom and elbow room to be comfortable, though a bit more elbow room would always be welcome. Good selection of entertainment and sound quality was good though my own headphones. Food was good and the idea of a refillable water bottle...

Date of travel: January 2019
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International Economy Amsterdam - Dubai

Helpful?
Thank Rodger M
Stockholm, Sweden
Level 5 Contributor
54 reviews
24 helpful votes
Reviewed yesterday
NEW

Im a Goldmember I booked my trip online KLM I land in Amsterdam on time 11.40 with a cityhopper meaning we go by bus to the terminal I travel much I was at the gate 12.05 departure 12.35 Why I can book a flight with only 50 min to make transfer incl boarder controll ??? I ask about my suitcase...

Date of travel: January 2019
More 
International Economy Stockholm - Havana

Helpful?
Thank Mats-olov O
Level 4 Contributor
17 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

The flight from Amsterdam to Dar-es-Salaam was smooth. Departure was right on time and decent meals were provided.

Date of travel: January 2019
International Economy Amsterdam - Dar es Salaam
Helpful?
Thank lemig2017
See travel tips for airlines
“Be patient and remember to think about others as well. A bit of consideration for others goes a long way”
RogerRoo1, 17 Jan 2019 | Read review
“Choose another airline”
ClausF265, 17 Jan 2019 | Read review
“Upgrade to economy comfort for 6 Euro's”
mslotman, 17 Jan 2019 | Read review
“Don’t fly the Africa Route”
19451968, 17 Jan 2019 | Read review
“Try not allow the company to pull your money out.”
marijansesvete, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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