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Korean Air


2,451 Reviews
Headquarters: Korean Air Operations Center 1370 Gonghang-Dong, Seoul 157712 South Korea +82-1588-2001 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,451 Reviews from our TripAdvisor Community

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2,451 reviews from our community

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Showing 1,369: English reviews
Toronto
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed yesterday
NEW

We were in Business class -- the service was outstanding -- huge spaces between seats -- crew that patrolled the cabin to ensure each passenger was looked after to the fullest. The crew bowed and thanked each passenger individually for using Korean. A very nice touch.

International Business Class Los Angeles - Hanoi
Helpful?
Thank Walter M
Houston, Texas
Level 6 Contributor
811 reviews
542 helpful votes
Reviewed yesterday
NEW

We were originally on the ICN-IAH direct flight but since they cancelled their direct service from Incheon to Houston, we had to connect in LAX. Truth be told, I've never been in First Class. I've been in Business plenty of times. I was super excited. And we were on an A380 no less. Something else to get excited about -...

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International First Class Seoul - Los Angeles

Helpful?
Thank PandaHouston
Level 5 Contributor
68 reviews
47 helpful votes
Reviewed yesterday
NEW
via mobile

Heard many positive things before traveling. The staff and the food (ate the Korean options) was nice and they catered well for children. However, the entertainment service had a poor selection of films which is hard to deal with on long flights. The kids loved the old fashioned games though. There was quite a difference between the Boeing and Airbus...

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International Economy London - Sydney

Helpful?
Thank Russha
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Never ever ever again, will we fly this airline. OMG, the staff have no empathy or emotional intelligence to deal with passengers who are personally affected by their long delays. It you want Westerners to fly on your airline then maybe have staff that can communicate in English. The conduct of Korean Air was disgraceful and tarnished our long awaited...

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International Economy Brisbane - Amsterdam

Helpful?
1 Thank Larry L
Sawyer, Michigan
Level 6 Contributor
125 reviews
30 helpful votes
Reviewed 2 days ago
NEW

Good flight. Left Chicago on time, and arrived Incheon a few minutes early. Good connection to next flight, waited only 1 1/2 hours (as scheduled). Service good. Food adequate. No problems. Luggage arrived final destination ok.

International Economy Chicago - Seoul
Helpful?
Thank Richard R
New York City, New York
Level 3 Contributor
14 reviews
12 helpful votes
Reviewed 2 days ago
NEW

This was my first time flying Korean Air. My itinerary was JFK with Chg of aircraft in Seoul, Incheon airport then on to Manila. Service was very good, flight smooth and overall a wonderful experience. I would be amiss if I didn’t make mention of Incheon Airport Lounge, with their sleeping pods, showers, exercise room and business center that is...

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International Economy New York City - Manila

Helpful?
Thank SAMTORI
Brisbane, Australia
2 reviews
Reviewed 3 days ago
NEW

This was the first time that my wife and I flew with Korean Air and it will be the last. On the way to Madrid we had a night layover in Seoul and were to fly out the next day at around 11.30 am. After the lengthy drive to the airport from the layover hotel, battling through various screening processes,...

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International Economy Brisbane - Madrid

Helpful?
Thank D8222WQandrewf
Singapore, Singapore
Level 5 Contributor
87 reviews
13 helpful votes
Reviewed 3 days ago
NEW

My daughter was flying back from Seoul to Singapore. ETD 2 pm. The official announcements for the delay were made mainly in Korean & there was no English-Speaking staff around to deal with passengers' queries. After a 3+ hour wait (most of them on the floor, as there were no enough seats) , passengers were each given a $10 food...

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Southeast Asia Economy Seoul - Singapore

Helpful?
Thank LLTan
Chicago, Illinois
Level 3 Contributor
17 reviews
19 helpful votes
Reviewed 3 days ago
NEW

I found both sets of flights on Korean Airlines to be pleasant and enjoyable. Not the best airline I've flown but not the worst. Overall, they rate quite "upper middle" in my mind. The seat comfort was good, but not great. The lie-flat seats from Seoul to Chicago weren't quite large enough to actually lie flat if you're over 2...

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International Business Class Denpasar - Chicago

Helpful?
Thank WorldTravelDB
New Zealand
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Korean air is pretty good but not the top airline. They always seem to have delays (long ones) at Incheon. Ours was 6 hours with no information on what was happening, how long the delay would likely be except for an initial announcement of 40 minutes delay which came and went with no further info until an announcement in the...

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International Business Class Auckland Central - Moscow

Helpful?
Thank BanglePo
See travel tips for airlines
“If you can fly another airline, do it!!”
U6947VOlarryl, 20 Jan 2018 | Read review
“check online before buying from an agent”
P4711QDrichardr, 20 Jan 2018 | Read review
“For comfort on long haul flights, such as this, pay the extra and go business class. I know I will”
SAMTORI, 20 Jan 2018 | Read review
“Dont fly Korean Air”
D8222WQandrewf, 19 Jan 2018 | Read review
“Ask for an aisle seat it's easier to get to the toilet !”
russellw170, 18 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Korean Air
As the flag carrier of South Korean, Korean Air (KE) is the country's largest airline. Based in Seoul, the airline flies non-stop to 20 domestic destinations and about 100 international destinations across Asia, Australia, Africa, Europe, North America and South America. The airline, which is part of the SkyTeam alliance, also has codeshare agreements with about 40 airlines. Its fleet consists of planes with two-cabin (Prestige Class, which is its version of Business Class, and Economy Class) and three-cabin (First Class, Prestige Class and Economy Class) configurations. Korean Air has hubs at Seoul Gimpo International Airport (GMP) and Seoul Incheon International Airport (ICN).
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