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Korean Air

Headquarters: Korean Air Operations Center, 1370 Gonghang-Dong, Seoul South Korea 157712
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Patrick S wrote a review 13 Apr
Los Angeles, California1 contribution
Los Angeles - Seoul
International
Overall, not great. Pros: Kind, helpful flight attendants. Cons: Price, Plane interior, food, "Prestige" lounges (especially LAX!) The LAX lounge was disgusting! Didn't open until 9 a.m.??? Why? Because we only arrive on their schedule? The food was stale and bland. Everything that was supposed to be hot was cold; and everything that was supposed to be cold was warm. Stale bread and rubber veggies. Place was dark, depressing--and unfriendly! Just in case it was me being difficult (I mean, I spend $6500 for this class!), I checked out the Quantas lounge across the hall, and the One World (British Airways, American Airlines, etc.) lounge downstairs. They were both much, much better! Clean, bright, plenty of real food, and an open bar (I don't drink, but, c'mon!). The food on the plane was fine, but not great. The breakfast on the return flight looked so bad I immediately gave it back. Grey hard "scrambled" eggs, and what was listed as "bacon" in the menu appeared to be lukewarm prosciutto...yechh! "Prestige" class seats are out-dated and very uncomfortable, given the flight's duration (14 hours there, 11 back). Incredibly, the seat armrests are different heights! One of your arms is literally 3 inches lower/higher than the other! WHAT??? I would never recommend this airline, or this class, to anyone. Very disappointed KA! Paid a a lot of money for basically a seat that folds down.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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丽娜 wrote a review 12 Apr
Montevideo, Uruguay1 contribution
Madrid - Seoul
International
It was the best experience ever with an airline, for starters, the whole staff is extremely nice and always willing to help. The food quality is like no other, fresh food and different menu’s every flight, it’s not like the typical canned food on other airlines. The legspace and comfort is 10/10, i travelled in economy and it barely felt like it. If you are able to travel with them, do so!!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Swing A wrote a review 10 Apr
1 contribution
San Francisco - Manila
International
I'm not going to Nit-pick, as my first time on Korean Air, I thought they did a awesome job. Boarding was fine, cabin crew was attentive and spoke enough English that communication wasn't a problem. Plane (777-300er) was clean, and I like their cabin layout (3-3-3), minimalizing middle seats (United, American and Delta take note!). I love the nice slippers that are supplied. Food was good enough that I don't really have any complaints. Incheon was a very nice airport, it looked like a shopping mall. I would fly Korean Air again.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristie M wrote a review 10 Apr
1 contribution
Tokyo - Seoul
North Asia
This is a review on the customer service I received for a flight that I had to cancel due to a family emergency. Before I go into detail the summary of my experience: customer service agents were unwilling to elevate my call to a supervisor even when asked. One straight out saying her supervisor refused to speak to me, Korean Air’s penalty policy is rigid even in times of family emergency and their response time to email is ridiculous. It took a month for them to get back to me and that was after I sent two follow up emails. Details: My children and I were called back from our trip early as my dog had gone into kidney failure and my children wanted to see him before he passed. I called first and then emailed to try and get a refund. I received a partial refund. They charged me a penalty as the death of a dog is not considered an emergency, as a side note from the policy I was sent the death of my husband’s grandmother would not have counted for me either. If it was a small penalty I would have had no issue but it was $67 per ticket for our flight to Incheon and $150 per ticket for our flight into Los Angeles. The initial person I spoke with told me I could keep it as a credit but due to my daughter heading to medical school I cannot have that much money tied up in airline credit as I had to put out additional money to get a flight back to the states from Japan. In summary I cannot comment on their flights but their customer service when things go wrong is disappointing.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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book_of_dreams wrote a review 4 Apr
Australia171 contributions150 helpful votes
Istanbul - Seoul
International
I have flown with Korean Air about 16 times and am not sure I will fly with them again. A few things went OK - the flights were well piloted and I reached my destination safely and on time, which is the main aim! But the experiences have been very mixed. 1. Changing or cancelling flights was a hassle - the app and online options often do not work and then trying to get assistance was challenging, time-consuming and stressful. Staff insinuated I was doing the wrong thing. 2. I struggled to be understood by the staff in flight, and sometiems felt a bit unwelcome, including them not giving me a meal or offering drinks on one flight. A Korean speaking passenger kindly came to my assistance. 3. The food can be a challenge on some flights, they served mackerel fish (!) for example. and the cabin had a powerful smell. the other 2 options of chewy rice cakes in sweet red sauce or eel were not appetising. Perhaps bring some snacks if you hunger during flights. 4. Leg room is limited if you are 6 foot or over. I am just on 6 foot and when the person in front reclined, I was jammed in and unable to move my legs at all. The seats are quite hard and had no lower back lumbar support. 5. The cabins are very warm and there is no personal vents to adjust the air flow. I was very sweaty! One positive is they got rid of the creepy K Pop safety videos, and replaced it with a more informative, although still creepy, AI video. :) In essence, if you have an issue to resolve, on the flight or on the airport, the staff can get defensive and suggest there is no problem to resolve and that you are wrong or a bit dumb. I will no longer fly this airline or use Seoul as a stopover as I do not feel very welcome or valued.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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航空機です
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Patrick S wrote a tip 13 Apr
"Just avoid KA if at all possible. Their attitude made clear to me that they are not interested in suggestions to improve."
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Swing A wrote a tip 10 Apr
"Be objective, and appreciate a good airline that tries to be the best it can. "
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Howard L wrote a tip Mar 2024
"don't use from LAX to Korea...."
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Don T wrote a tip Mar 2024
"Don't fly Korean Air"
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Russell R wrote a tip Jan 2024
"Don't use this airline. "
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Round TripOne-wayMulti-city
Depart
Tue, 30/04
Return
Tue, 07/05
Travellers
1, Economy